Understanding reference transactions: transforming an art into a science
The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference se...
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
San Diego, Calif.
Academic Press
c2002
|
| Schriftenreihe: | Library and information science
v. 2 |
| Schlagworte: | |
| Online-Zugang: | FWS01 FWS02 FHN01 UEI01 UER01 Volltext |
| Zusammenfassung: | The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies |
| Beschreibung: | Includes bibliographical references (p. 191-194) and index The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies |
| Beschreibung: | 1 Online-Ressource (xviii, 208 p.) |
| ISBN: | 9781849507974 |
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| id | DE-604.BV045302055 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T13:47:42Z |
| institution | BVB |
| isbn | 9781849507974 |
| language | English |
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| spellingShingle | Understanding reference transactions transforming an art into a science bisacsh bicssc Language Arts & Disciplines / Library & Information Science / General Reference / General Library & information sciences Reference services (Libraries) Interviewing |
| title | Understanding reference transactions transforming an art into a science |
| title_auth | Understanding reference transactions transforming an art into a science |
| title_exact_search | Understanding reference transactions transforming an art into a science |
| title_full | Understanding reference transactions transforming an art into a science edited by John V. Richardson, Jr |
| title_fullStr | Understanding reference transactions transforming an art into a science edited by John V. Richardson, Jr |
| title_full_unstemmed | Understanding reference transactions transforming an art into a science edited by John V. Richardson, Jr |
| title_short | Understanding reference transactions |
| title_sort | understanding reference transactions transforming an art into a science |
| title_sub | transforming an art into a science |
| topic | bisacsh bicssc Language Arts & Disciplines / Library & Information Science / General Reference / General Library & information sciences Reference services (Libraries) Interviewing |
| topic_facet | bisacsh Language Arts & Disciplines / Library & Information Science / General Reference / General Library & information sciences Reference services (Libraries) Interviewing |
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