Operations management: processes and supply chains
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Harlow
Pearson
[2019]
|
| Ausgabe: | Twelfth edition, global edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 679 Seiten Illustrationen, Diagramme |
| ISBN: | 9781292259932 |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | Brief Contents 1 USING OPERATIONSTO CREATE VALUE SUPPLEMENTA part i Managing Processes շ PROCESS STRATEGY AND ANALYSIS QUALITY AND PERFORMANCE 121 4 CAPACITY PLANNING 73 161 WAITING LINES 185 5 CONSTRAINT MANAGEMENT 203 6 LEAN SYSTEMS 235 7 PROJECT MANAGEMENT 267 Managing Customer Demand 307 8 FORECASTING 307 9 INVENTORY MANAGEMENT SPECIAL INVENTORY MODELS 351 395 10 OPERATIONS PLANNING AND SCHEDULING 409 SUPPLEMENTO 445 11 з 73 3 SUPPLEMENT C part 55 2 SUPPLEMENT В part DECISIONMAKING 25 LINEAR PROGRAMMING RESOURCE PLANNING 473 Managing Supply Chains 521 12 SUPPLY CHAIN DESIGN 521 13 SUPPLY CHAIN LOGISTIC NETWORKS 549 14 SUPPLY CHAIN INTEGRATION 581 15 SUPPLY CHAIN SUSTAINABILITY 619 Appendix 641 NORMAL DISTRIBUTION Selected References Glossary Name Index Subject Index 643 651 663 667 MYLAB OPERATIONS MANAGEMENT SUPPLEMENTS Supplement E SIMULATION E-1 Supplement F FINANCIAL ANALYSIS F-1 Supplement G ACCEPTANCE SAMPLING PLANS G-1 Supplement H MEASURING OUTPUT RATES H-1 Supplement I LEARNING CURVE ANALYSIS 1-1 Supplement J OPERATIONS SCHEDULING J-1 Supplement К LAYOUT K-1 9
Contents Preface Decision Trees 63 Learning Goals in Review 65 17 MyLab Operations Management Resources 65 3D USING OPERATIONS TO CREATE VALUE Key Equations 66 Key Terms 66 Solved Problems 66 Problems 68 25 Disney 25 Role of Operations in an Organization 27 parti Historical Evolution and Perspectives 28 A Process View 29 ՜2) PROCESS STRATEGY How Processes Work 29 Nested Processes 29 Service and Manufacturing Processes 30 AND ANALYSIS A Supply Chain View 31 Core Processes 31 Support Processes 31 Process Structure in Services 77 Customer-Contact Matrix 77 Service Process Structuring 78 Process Structure in Manufacturing 79 Product-Process Matrix 79 Operations Strategy 33 Corporate Strategy 33 Market Analysis 35 Competitive Priorities and Capabilities 36 Managerial Practice 1.1 Zara 37 Order Winners and Qualifiers 38 Using Competitive Priorities: An Airline Example 39 Identifying Gaps Between Competitive Priorities and Capabilities 39 Addressing the Trends and Challenges in Operations Management 41 Productivity Improvement 41 Global Competition 42 Ethical, Workforce Diversity, and Environmental Issues 44 The Internet of Things 45 Developing Skills for Your Career 46 Adding Value with Process Innovation 47 Learning Goals in Review 48 MyLab Operations Management Resources 48 Strategies for Change 88 Process Reengineering 88 Process Improvement 88 Process Analysis 89 Flowcharts 90 Work Measurement Techniques 92 Process Charts 94 Data Analysis Tools 96 Video Case Using Operations to Create Value at Crayola 53 Case Theorganicgrocer.com 54 Evaluating Services or Products 56
Evaluating Processes 58 Preference Matrix 59 Decision Theory 60 Decision Making under Certainty 61 Decision Making under Uncertainty 61 Decision Making under Risk 63 Manufacturing Process Structuring 79 Production and Inventory Strategies 81 Layout 81 Process Strategy Decisions 82 Customer Involvement 82 Resource Flexibility 82 Capital Intensity 83 Strategic Fit 85 Decision Patterns for Service Processes 85 Decision Patterns for Manufacturing Processes 85 Gaining Focus 86 Managerial Practice 2.1 Plants-within-a-Plant at Ford Camacari 87 Defining, Measuring, and Analyzing the Process 90 Key Equations 49 Key Terms 49 Solved Problems 49 Discussion Questions 50 Problems 51 Active Model Exercise 53 Break-Even Analysis 55 73 CVS Pharmacy 73 Supply Chain Processes 32 SUPPLEMENT A Decision Making Managing Processes 73 55 Redesigning and Managing Process Improvements 101 Questioning and Brainstorming 101 Benchmarking 102 Implementing 102 Learning Goals in Review 104 MyLab Operations Management Resources 104 Key Terms 105 Solved Problems 105 Discussion Questions 108 Problems 109 Active Model Exercise 116 Video Case Process Analysis at Starwood 117 Case Custom Molds, Inc. 118 Case Jose s Authentic Mexican Restaurant 120 11
12 CONTENTS ~3] QUALITY AND PERFORMANCE 121 qvc 121 Costs of Quality 123 Prevention Costs 123 Appraisal Costs 124 Internal Failure Costs 124 External Failure Costs 124 Ethical Failure Costs 124 Total Quality Management and Six Sigma 125 Total Quality Management 125 Managerial Practice 3.1 Improving Quality Through Employee Involvement at Santa Cruz Guitar Company 127 Six Sigma 128 Acceptance Sampling 129 Statistical Process Control 130 Variation of Outputs 130 Control Charts 132 Control Charts for Variables 134 Control Charts for Attributes 138 Process Capability 141 Defining Process Capability 141 Using Continuous Improvement to Determine the Capability of a Process 142 International Quality Documentation Standards and Awards 143 The ISO 9001:2008 Documentation Standards 144 Malcolm Baldrige Performance Excellence Program 144 Systems Approach to Total Quality Management 144 Learning Goals in Review 145 MyLab Operations Management Resources 145 Key liquations 146 Key Terms 147 Solved Problems 147 Discussion Questions 150 Problems 150 Active Model Exercise 158 Video Case Quality at Axon 158 Experiential Learning 3.1 Statistical Process Control with a Coin Catapult 160 ~4] CAPACITY PLANNING iei Tesla Motors 161 Planning Long-Term Capacity 163 Measures of Capacity and Utilization 164 Economies of Scale 164 Diseconomies of Scale 165 Capacity Timing and Sizing Strategies 165 Sizing Capacity Cushions 165 Timing and Sizing Expansion 166 Linking Capacity and Other Decisions 167 A Systematic Approach to Long-Term Capacity Decisions 167 Step 1: Estimate Capacity Requirements 167 Step
2: Identify Gaps 169 Step 3: Develop Alternatives 169 Step 4: Evaluate the Alternatives 170 Tools for Capacity Planning 171 Managerial Practice 4.1 Capacity Planning at PacifiCorp 171 Waiting-Line Models 172 Simulation 173 Decision Trees 173 Learning Goals in Review 173 MyLab Operations Management Resources 173 Key Equations 174 Key Terms 174 Solved Problems 174 Discussion Questions 176 Problems 176 Video Case Gate Turnaround at Southwest Airlines 182 Case Fitness Plus, Part A 183 SUPPLEMENT В Waiting Lines 185 Structure of Waiting-Line Problems 186 Customer Population 186 The Service System 187 Priority Rule 188 Probability Distributions 189 Arrival Distribution 189 Service Time Distribution 189 Using Waiting-Line Models to Analyze Operations 190 Single-Server Model 191 Multiple-Server Model 193 Little s Law 194 Finite-Source Model 195 Waiting Lines and Simulation 196 SimQuick 196 Decision Areas for Management 197 Learning Goals in Review 198 MyLab Operations Management Resources 198 Key Equations 198 Key Terms 199 Solved Problem 199 Problems 200 ~5İ CONSTRAINT MANAGEMENT 203 Microsoft Corporation 203 The Theory of Constraints 206 Key Principles of the TOC 206 Managing Bottlenecks in Service Processes 207 Managing Bottlenecks in Manufacturing Processes 209 Identifying Bottlenecks 209 Relieving Bottlenecks 211 Drum-Buffer-Rope Systems 211 Applying the Theory of Constraints to Product Mix Decisions 212 Managing Constraints in Line Processes 214 Line Balancing 214 Rebalancing the Assembly Line 219 Managerial Practice 5.1 Assembly Line Balancing at Chrysler 219 Managerial
Considerations 219 Learning Goals in Review 220 MyLab Operations Management Resources 220 Key Equations 220 Key Terms 221 Solved Problems 221 Discussion Questions 223 Problems 223 Experiential Learning 5.1 Min-Yo Garment Company 230 Video Case Constraint Management at Southwest Airlines 234
CONTENTS ~б] LEAN SYSTEMS 235 ALDI 235 Continuous Improvement Using a Lean Systems Approach 237 Strategic Characteristics of Lean Systems 239 Supply Chain Considerations in Lean Systems 239 Process Considerations in Lean Systems 240 Managerial Practice 6.1 Alcoa 242 Toyota Production System 245 Designing Lean System Layouts 246 One Worker, Multiple Machines 246 Group Technology 247 The Kanban System 248 General Operating Rules 249 Determining the Number of Containers 249 Other Kanban Signals 250 Value Stream Mapping 251 Current State Map 251 Future State Map 254 Operational Benefits and Implementation Issues 256 Organizational Considerations 256 Process Considerations 257 Inventory and Scheduling 257 Learning Goals in Review 258 MyLab Operations Management Resources 258 Key Equations 258 Key Terms 258 Solved Problems 258 Discussion Questions 261 Problems 261 Video Case Lean Systems at Autoliv 265 Case Duraweld Ltd. 266 ՜Ո PROJECT MANAGEMENT 267 Burj Khalifa 267 Defining and Organizing Projects 271 Defining the Scope and Objectives of a Project 271 Selecting the Project Manager and Team 271 Recognizing Organizational Structure 271 Constructing Project Networks 272 Defining the Work Breakdown Structure 272 Diagramming the Network 273 Developing the Project Schedule 275 Critical Path 275 Project Schedule 276 Activity Slack 278 Analyzing Cost-Time Trade-Offs 279 Cost to Crash 279 Minimizing Costs 280 Assessing and Analyzing Risks 283 Risk-Management Plans 283 Managerial Practice 7.1 San Francisco—Oakland Bay Bridge 284 Statistical Analysis 285 Analyzing Probabilities 287 Near-
Critical Paths 288 Monitoring and Controlling Projects 289 Monitoring Project Status 289 Monitoring Project Resources 289 Controlling Projects 290 13 Learning Goals in Review 290 MyLab Operations Management Resources 290 Key Equations 291 Key Terms 291 Solved Problems 292 Discussion Questions 296 Problems 296 Active Model Exercise 303 Video Case Project Management at Choice Hotels International 304 Case The Pert Mustang 305 part ~8İ 2 Managing Customer Demand 307 FORECASTING 307 Kimberly-Clark 307 Managing Demand 310 Demand Patterns 310 Demand Management Options 310 Key Decisions on Making Forecasts 312 Deciding What to Forecast 312 Choosing the Type of Forecasting Technique 313 Forecast Error 313 Cumulative Sum of Forecast Errors 313 Dispersion of Forecast Errors 314 Mean Absolute Percent Error 315 Computer Support 316 Judgment Methods 316 Causal Methods: Linear Regression 317 Time-Series Methods 319 Naïve Forecast 319 Horizontal Patterns: Estimating the Average 319 Trend Patterns: Using Regression 322 Seasonal Patterns: Using Seasonal Factors 324 Criteria for Selecting Time-Series Methods 326 Insights into Effective Demand Forecasting 327 Big Data 328 Managerial Practice 8.1 Big Data and Health Care Forecasting 329 A Typical Forecasting Process 329 Using Multiple Forecasting Methods 330 Adding Collaboration to the Process 331 Forecasting as a Nested Process 332 Learning Goals in Review 332 MyLab Operations Management Resources 332 Key Equations 333 Key Terms 334 Solved Problems 334 Discussion Questions 338 Problems 339 Video Case Forecasting and Supply Chain Management at
Deckers Outdoor Corporation 347 Case Yankee Fork and Hoe Company 348 Experiential Learning 8.1 Forecasting a Vital Energy Statistic 350 ~9՜] INVENTORY MANAGEMENT 351 Ford’s Smart Inventory Management System (SIMS) 351 Inventory Trade-offs 353 Pressures for Small Inventories 354 Pressures for Large Inventories 354
14 CONTENTS Managerial Practice 9.1 Inventory Management at Netflix 355 Types of Inventory 356 Accounting Inventories 356 Operational Inventories 357 Inventory Reduction Tactics 359 Cycle Inventory 359 Safety Stock Inventory 359 Anticipation Inventory 360 Pipeline Inventory 360 ABC Analysis 360 Economic Order Quantity 361 Calculating the EOQ 362 Managerial Insights from the EOQ 365 Continuous Review System 366 Selecting the Reorder Point when Demand and Lead Time Are Constant 366 Selecting the Reorder Point when Demand Is Variable and Lead Time Is Constant 367 Selecting the Reorder Point when Both Demand and Lead Time Are Variable 371 Systems Based on the О System 372 Calculating Total Q System Costs 372 Advantages of the Q System 373 Periodic Review System 373 Selecting the Time Between Reviews 374 Selecting the Target Inventory Level when Demand Is Variable and Lead Time Is Constant 375 Selecting the Target Inventory Level when Demand and Lead Time Are Variable 376 Systems Based on the P System 376 Calculating Total P System Costs 377 Advantages of the P System 377 Learning Goals in Review 377 MyLab Operations Management Resources 377 Key Equations 378 Key Terms 379 Solved Problems 380 Discussion Questions 384 Problems 385 Active Model Exercise 390 Video Case Inventory Management at Crayola 391 Experiential Learning 9.1 Swift Electronic Supply, Inc. 392 Case Parts Emporium 393 SUPPLEMENT C Special Inventory Models 395 Noninstantaneous Replenishment 395 Quantity Discounts 398 One-Period Decisions 400 Learning Goals in Review 403 MyLab Operations Management Resources 403
Key Equations 403 Key Term 403 Solved Problems 404 Problems 406 TO] OPERATIONS PLANNING AND SCHEDULING 4оэ C.ooper Tire and Rubber Company 409 Levels in Operations Planning and Scheduling 412 Level 1: Sales and Operations Planning 412 Level 2: Resource Planning 414 Level 3: Scheduling 414 S OP Supply Options 415 S OP Strategies 416 Chase Strategy 416 Level Strategy 416 Constraints and Costs 416 Sales and Operations Planning as a Process 416 Spreadsheets for Sales and Operations Planning 419 Spreadsheets for a Manufacturer 419 Spreadsheeets for a Service Provider 420 Scheduling 422 Job and Facility Scheduling 423 Workforce Scheduling 424 Managerial Practice 10.1 Scheduling Major League Baseball Umpires 425 Sequencing Jobs at a Workstation 428 Software Support 430 Learning Goals in Review 430 MyLab Operations Management Resources 430 Key Terms 431 Solved Problems 431 Discussion Questions 435 Problems 435 Active Model Exercise 442 Video Case Sales and Operations Planning at Starwood 442 Case Memorial Hospital 443 SUPPLEMENTO Linear Programming 445 Characteristics of Linear Programming Models 445 Formulating a Linear Programming Model 446 Graphic Analysis 448 Plot the Constraints 448 Identify the Feasible Region 450 Plot the Objective Function Line 451 Find the Visual Solution 452 Find the Algebraic Solution 453 Slack and Surplus Variables 453 Sensitivity Analysis 454 Computer Analysis 455 Simplex Method 455 Computer Output 455 The Transportation Method 457 Transportation Method for Sales and Operations Planning 457 Learning Goals in Review 461 MyLab Operations Management
Resources 461 Key Terms 462 Solved Problems 462 Discussion Questions 464 Problems 464 TO RESOURCE PLANNING 473 Philips 473 Material Requirements Planning 475 Dependent Demand 475 Master Production Scheduling 477 Developing a Master Production Schedule 478 Avallable-to-Promise Quantities 479 Freezing the MPS 480
CONTENTS Reconciling the MPS with Sales and Operations Plans 480 MRP Explosion 480 Bill of Materials 481 Inventory Record 482 Planning Factors 484 Outputs from MRP 487 MRP and the Environment 491 MRP, Core Processes, and Supply Chain Linkages 491 Enterprise Resource Planning 492 How ERP Systems Are Designed 492 Managerial Practice 11.1 ERP Implementation at Valle del Lili Foundation 493 Resource Planning for Service Providers 494 Dependent Demand for Services 494 Bill of Resources 495 Learning Goals in Review 498 MyLab Operations Management Resources 498 Key Terms 499 Solved Problems 499 Discussion Questions 504 Problems 505 Active Model Exercise 517 Case Flashy Flashers, Inc. 517 part з Managing Supply Chains 521 İ2) SUPPLY CHAIN DESIGN 521 Amazon.com 521 Creating an Effective Supply Chain 523 Supply Chains for Services and Manufacturing 525 Services 525 Manufacturing 526 Measuring Supply Chain Performance 527 Inventory Measures 527 Financial Measures 529 Strategic Options for Supply Chain Design 530 Efficient Supply Chains 531 Responsive Supply Chains 531 Designs for Efficient and Responsive Supply Chains 533 Mass Customization 534 Competitive Advantages 534 Supply Chain Design for Mass Customization 535 Outsourcing Processes 535 Manageria! Practice 12.1 Outsourcing in the Food Delivery Business 536 Vertical Integration 538 Make-or-Buy Decisions 538 539 MyLab Operations Management Resources 539 Key Equations 540 Key Terms 540 Solved Problem 540 Discussion Questions 541 Problems 541 Video Case Supply Chain Design at Crayola 544 Experiential Learning 12.1 Sonic Distributors
545 Case Brunswick Distribution, Inc. 546 Learning Goals in Review ГЗ) SUPPLY CHAIN 15 LOGISTIC NETWORKS 549 Airbus SAS 549 Factors Affecting Location Decisions 552 Dominant Factors in Manufacturing 552 Dominant Factors in Services 554 Load-Distance Method 555 Distance Measures 556 Calculating a Load-Distance Score 556 Center of Gravity 557 Break-Even Analysis 559 Transportation Method 561 Setting Up the Initial Tableau 561 Dummy Plants or Warehouses 561 Finding a Solution 562 Geographical Information Systems 563 Using GIS 563 Managerial Practice 13.1 Using GIS to Find Locations for Fast-Food Restaurants 564 The GIS Method for Locating Multiple Facilities 564 Inventory Placement 565 A Systematic Location Selection Process 566 Learning Goals in Review 567 MyLab Operations Management Resources 567 Key Equations 568 Key Terms 568 Solved Problems 568 Discussion Questions 571 Problems 571 Active Model Exercise 578 Video Case Continental Tire: Pursuing a Winning Plant Decision 578 Case R.U. Reddie for Location 579 J4) SUPPLY CHAIN INTEGRATION ssi Coral Princess 581 Supply Chain Disruptions 584 Causes of Supply Chain Disruptions 584 Supply Chain Dynamics 586 Integrated Supply Chains 586 Additive Manufacturing 587 Supply Chain Implications of AM 588 Enablers of Adopting AM 589 New Service or Product Development Process 590 Design 590 Analysis 591 Development 591 Full Launch 591 Supplier Relationship Process 591 Sourcing 591 Design Collaboration 595 Negotiation 595 Managerial Practice 14.1 The Consequences of Power in an Automotive Supply Chain 596 Buying 597 Information Exchange
598 Order Fulfillment Process 599 Customer Demand Planning 599 Supply Planning 600
16 CONTENTS Production 600 Logistics 600 Customer Relationship Process 602 Marketing 602 Order Placement 603 Customer Service 603 Supply Chain Risk Management 604 Operational Risks 604 Financial Risks 605 Security Risks 606 Performance Measures 608 Learning Goals in Review 609 MyLab Operations Management Resources 609 Key liquations 609 Key Terms 610 Solved Problems 610 Discussion Questions 612 Problems 612 Video Case Sourcing Strategy at Starwood 617 Case HassiaWaters International 618 Supply Chain Ethics 633 Buyer-Supplier Relationships 633 Facility Location 634 Inventory Management 634 Managing Sustainable Supply Chains 635 Learning Goals in Review 635 MyLab Operations Management Resources 635 Key Equation 636 Key Terms 636 Solved Problems 636 Discussion Questions 638 Problems 638 Video Case Supply Chain Sustainability at Clif Bar Company 640 Appendix NORMAL DISTRIBUTION 641 Selected References 643 Glossary 651 Name Index ббз 15) SUPPLY CHAIN SUSTAINABILITY eis FedEx 619 The Three Elements of Supply Chain Sustainability 621 Reverse Logistics 623 Supply Chain Design for Reverse Logistics 623 Financial Implications 624 Energy Efficiency 625 Transportation Distance 625 Freight Density 627 Transportation Mode 629 Disaster Relief Supply Chains 630 Organizing for Disaster Relief 630 Managing Disaster Relief Operations 631 Managerial Practice 15.1 Using Drones in Disaster Relief 632 Subject Index 667 MyLab Operations Management Supplements SUPPLEMENT E Simulation E-1 SUPPLEMENT F Financial Analysis F-1 SUPPLEMENT G Acceptance Sampling Plans G-1 SUPPLEMENT H Measuring Output
Rates H-1 SUPPLEMENT I Learning Curve Analysis 1-1 SUPPLEMENT J Operations Scheduling J-1 SUPPLEMENT К Layout K-1
|
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| author | Krajewski, Lee J. Malhotra, Manoj K. 1960- Ritzman, Larry P. 1941- |
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| dewey-ones | 658 - General management |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV045268047 |
| illustrated | Illustrated |
| indexdate | 2024-08-01T11:21:33Z |
| institution | BVB |
| isbn | 9781292259932 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030655867 |
| oclc_num | 992941706 |
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| physical | 679 Seiten Illustrationen, Diagramme |
| publishDate | 2019 |
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| publisher | Pearson |
| record_format | marc |
| spellingShingle | Krajewski, Lee J. Malhotra, Manoj K. 1960- Ritzman, Larry P. 1941- Operations management processes and supply chains Produktion (DE-588)4047347-8 gnd Prozessmanagement (DE-588)4353072-2 gnd Operations Management (DE-588)4549167-7 gnd |
| subject_GND | (DE-588)4047347-8 (DE-588)4353072-2 (DE-588)4549167-7 |
| title | Operations management processes and supply chains |
| title_auth | Operations management processes and supply chains |
| title_exact_search | Operations management processes and supply chains |
| title_full | Operations management processes and supply chains Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman |
| title_fullStr | Operations management processes and supply chains Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman |
| title_full_unstemmed | Operations management processes and supply chains Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman |
| title_short | Operations management |
| title_sort | operations management processes and supply chains |
| title_sub | processes and supply chains |
| topic | Produktion (DE-588)4047347-8 gnd Prozessmanagement (DE-588)4353072-2 gnd Operations Management (DE-588)4549167-7 gnd |
| topic_facet | Produktion Prozessmanagement Operations Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030655867&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT krajewskileej operationsmanagementprocessesandsupplychains AT malhotramanojk operationsmanagementprocessesandsupplychains AT ritzmanlarryp operationsmanagementprocessesandsupplychains |
Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
| Signatur: |
2000 QP 500 K89(12) |
|---|---|
| Exemplar 1 | nicht ausleihbar Verfügbar Bestellen |