Managing supply chain and operations: an integrative approach
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York, Ny
Pearson
[2019]
|
| Ausgabe: | Second edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVI, 471, A-3, G-11, I-15, C-2 Seiten Illustrationen, Diagramme |
| ISBN: | 9780134739830 |
Internformat
MARC
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| adam_text | Preface Chapter 1 xvi Introduction to Supply Chain and Operations Management 2 Q Understand Why You Are Studying Supply Chain and Operations Management Processes 4 Supply Chain Globalization 3 5 Q Define, Understand, and Apply the Components of Supply Chain and Operations Management 8 Supply Chain Management 9 Supply Chain Flows 10 Service Supply Chains 11 Operations Management 11 Combining Supply Chain and Operations Management Developing Skills for Your Career 14 12 ζ?) Explain the Integrative Model for Supply Chain and Operations Management The Operating Core 15 Upstream Collaboration 16 Downstream Collaboration 16 Logistics, Analytics, and Quality Management Strategic Integration 17 ^ Explain the Four I’s 17 17 Impacting 17 Improving 17 Innovating 17 Integrating 18 Supplier Responsibility at Apple 18 Summary 18 · Key Terms 19 ® Integrative Learning Exercise 19 · Integrative Experiential Exercise 19 · Discussion Questions 19 © Case: Williamston Manufacturing Chapter 2 20 Supply Chain and Operations Strategy Understand and Use Generic SC O Strategies Generic Strategies 22 Alignment 23 Assessing Customer Value 25 21 22 Explain How to Apply SC O Strategy Process and Content Hoshin Kanri Strategic Planning 27 SC O Strategy Content 27 Supply Chain Strategy 30 26 15
Contents VII Changes in Strategy 30 Types of Relationships 31 ζΡ Execute Strategy 32 Aligning Strategic Levels 32 Aligning Incentives 33 Focusing on Process 34 Q Understand and Apply Strategic Metrics and Measurements Correct Strategic Behavior 36 Actionable and Predictive Metrics 36 Commonly Used Supply Chain Metrics Systems Thinking 37 36 37 Describe the Changing Strategic Environment Analytics 38 Globalization 38 Sustainability 39 Innovation 40 38 Summary 43 о Key Terms 44 © integrative Learning Exercise 44 ® Integrative Experiential Exercise 45 © Discussion Questions 45 © Case: Zara 46 Ш Chapter 3 Product and Process Design and Mapping ^ Understand and Explain the Steps of Process Design Processes and Extended Processes Process Choice 50 The Process Continuum 51 Break-Even Analysis 54 48 49 49 SOLVED PROBLEM 3.1 Using Break-Even Analysis to Evaluate an Investment in Processes and Equipment 55 Understand and Explain the Steps of Process Mapping and Layout Planning Extended Process Maps for Supply Chains 57 Hybrid Layouts 57 Line Balancing 61 SOLVED PROBLEM 3.2 Line Balancing in Action Designing Functional Layouts 62 65 SOLVED PROBLEM 3.3 Load-Distance Model in Action SOLVED PROBLEM 3.4 Muther’s Grid in Action 66 68 Illustrate the Different Elements of Product Design Product Life Cycle 70 Research and Development 71 Product Design Process 71 69 Understand and Employ Quality Function Deployment Concurrent Design Teams 75 Design for Manufacture Method 75 Design for Maintainability 76 Designing for Reliability 77 SOLVED PROBLEM 3.5 Series Reliability 79 74 56
viii Contents SOLVED PROBLEM 3.6 Reliability Measurement Failure Rates SOLVED PROBLEM 3.7 System Availability 79 80 (|¡) Apply Green Design to Your Process and Product Design Design for Reuse 81 Other Green Design Concepts 81 81 Summary 82 · Key Terms 83 о Integrative Learning Exercise 83 · Integrative Experiential Exercise 84 · Discussion Questions 84 · Solved Problems 84 · Problems 87 О Case: Hamilton Electronics Chapter4 Service Design 90 92 (~) Understand the Re!ationships between Services and Tangibles քշ) Identify and Apply the Key Elements of Service Design Designing for Service Quality 95 Designing for Service Recovery 96 B2B versus B2C Services 96 Customer-Interactive Processes 97 Offerings and Experiences 97 93 94 @ Understand and Apply the Process Chain Network (PCN) Tool for Service Design 98 Process Chain Networks 99 Process Positioning 100 Three Process Principles 101 Steps in Developing a PCN Diagram 102 SOLVED PROBLEM 4.1 PCN Diagrams in Action 102 Q) Describe and Use the Planning Service Capacity for Uncertain Demand 103 Capacity Components 103 Capacity Planning Tools 105 SOLVED PROBLEM 4.2 The Newsvendor Problem In Action Q) Apply Queuing Theory 106 107 Queuing Psychology 107 Queue Systems and Service Stations Wait Times 108 107 SOLVED PROBLEM 4.3 Model I in Action for a Single-Phase Queue with a Single Server and Exponential Service Times 110 SOLVED PROBLEM 4.4 Mode! II In Action for a Single-Phase Queue with a Single Server and Constant Service Times 110 SOLVED PROBLEM 4.5 Model III in Action for a Multiserver System with Exponential Service Times 111
Summary 113 © Key Terms 114 ® Integrative Learning Exercise 114 · Integrative Experiential Exercise 114 · Discussion Questions 114 β Solved Problems 115 · Problems 116 О Case: XLG Enterprises Chapters 118 Customer Relationship Management 120 Q Understand and Apply Customer Relationships and Systems Customer Relationship Management Systems Customer Relationships 123 CRM Processes 126 122 121
Contents Learn the Techniques to Improve Customer Service Understanding and Meeting Customer Expectations Providing Fail-Safe Services 128 Providing Service Guarantees 128 Measuring Service Performance 129 Managing Customer Complaints 131 SOLVED PROBLEM 5.1 Net Promoter Scores in Action Recovering from Service Failures 127 127 131 132 134 Change Relationships through Servitization 135 Manage Service Supply Chains Summary 137 · Key Terms 138 · Integrative Learning Exercise 138 © Integrative Experiential Exercise 138 · Discussion Questions Փ 138 · Solved Problem 139 © Problems Case: Can CRM Help a New Start-Up Business? 139 140 i^a^nģfSuppl^Chaiņ and Operations Performance Chapter б Strategic Sourcing 142 Ip Understand the Origins of the Purchasing Profession 144 Թ Describe the Effect of Strategic Sourcing on a Firm 145 Reducing the Cost of Purchased Products and Services 145 SOLVED PROBLEM 6.1 Economics of Purchasing The Quality of Purchased Goods and Services Cost of Development and Design 148 146 147 ЦІ Apply the Portfolio Approach to Strategic Sourcing Category Segmentation Routine Items 151 Leverage Items 151 Bottleneck Items 152 Critical Items 152 149 149 Master the Tools of Strategic Cost Management 152 Spend Analysis 153 Price Analysis 154 SOLVED PROBLEM 6.2 Price Analysis in Action Cost Analysis 154 155 Total Cost of Ownership Analysis 155 SOLVED PROBLEM 6.3 Total Cost of Ownership 156 Total Cost of Ownership and Outsourcing Decisions 158 SOLVED PROBLEM 6.4 Total Cost of Ownership and Outsourcing Summary 159 © Key Terms 160 · 158 Integrative Learning Exercise 160 ©
Integrative Experiential Exercise 160 e Discussion Questions 160 · Solved Problems 161 © Problems 163 О Case: Hazeltonn Industries Chapter 7 164 Supplier Management 166 ^iJI Understand the Importance of Identifying and Applying the Correct Specification for Materials, Services, and Type of Business Relationship 168 ix
x Contents Identifying the Need for Materials 168 Identifying the Need for Services 169 Identifying the Need for a Type of Relationship 169 ^ Make Informed Supplier Selection Decisions 171 Identifying Supplier Requirements with Weighted-Factor Analysis SOLVED PROBLEM 7.1 Creating a Weighted-Factor Analysis Searching for Potential Suppliers 175 Supplier Evaluation 176 172 174 SOLVED PROBLEM 7.2 Supplier Evaluation Using Weighted-Factor Analysis Negotiating the Agreement 176 178 Create and Develop Constructive Supplier Relationships 179 Identifying Suppliers to Develop 179 Forming a Cross-Functional Team 180 Involving Top Management 180 Identifying Opportunities 180 Defining Key Metrics and Cost Sharing 181 Agreeing on Projects and Resources 181 Monitoring Status and Modifying 181 Q) Provide Constructive Supplier Feedback 183 Designing and Implementing the Supplier Scorecard SOLVED PROBLEM 7.3 Supplier Scorecard Design Delivery and Cost Assessment Supplier Awards 187 183 184 186 Summary 188 · Key Terms 189 · Integrative Learning Exercise 189 · Integrative Experiential Exercise 189 о Discussion Questions 189 e Solved Problems 190 · Problems 191 О Case: Rockhurst Company Chapter 8 194 Demand Management and Forecasting 195 d) Apply the Fundamentals of Demand Management Q Understand and Apply Time Series Forecasting Components of a Time Series 200 Forecasting and Bullwhips 201 Types of Forecasting Models 202 Judgmental or Experiential Forecasting 197 200 202 d|) Understand and Apply Naive Forecasting Methods Simple Moving Average 205 205 SOLVED PROBLEM 8.1 Using the Moving
Average Weighted Moving Average 206 205 SOLVED PROBLEM 8.2 Weighted Moving Average Single Exponential Smoothing 207 206 SOLVED PROBLEM 8.3 Single Exponential Smoothing Double Exponential Smoothing 209 SOLVED PROBLEM 8.4 Double Exponential Smoothing Measures of Forecasting Error 210 SOLVED PROBLEM 8.5 Measures of Forecasting Error 208 209 211 Q) Understand and Apply Time Series Forecasting Using Regression Time Series Forecasts Using Simple Linear Regression SOLVED PROBLEM 8.6 Using Simple Linear Regression 213 214 212
Contents Linear Regression with Seasonality 216 SOLVED PROBLEM 8.7 Deseasonalizing a Time Series Econometric and Multiple Regression Models 218 222 Summary 226 © Key Terms 227 о Integrative Learning Exercise 227 · Integrative Experiential Exercise 227 © Discussion Questions 227 ® Solved Problems 228 ® Problems 234 © Case: Demand Planning at BIOCNG Chapter 9 241 Inventory Management Fundamentals and Independent Demand 242 243 Define the Roles and Types of Inventory The Role of Inventory 243 Types of Inventory 245 247 Understand Important Inventory Concepts Inventory Velocity 247 SOLVED PROBLEM 9.1 Computing Inventory Turnover 247 Consignment Inventory 248 Vendor-Managed Inventory 249 Inventory and Bullwhips 249 Understand, Perform, and Apply Demand Analysis Dependent versus Independent Demand 250 ABC Analysis 250 250 SOLVED PROBLEM 9.2 Performing ABC Inventory Analysis Review Systems 251 254 Explain and Apply Inventory Models 256 The Basic Economic Order Quantity Model 256 SOLVED PROBLEM 9.3 Total Annualized Inventory Costs 256 SOLVED PROBLEM 9.4 The Economic Order Quantity in Action Quantity Discounts SOLVED PROBLEM 9.5 Using EOQ with Quantity Discounts Reorder Points 257 258 259 260 SOLVED PROBLEM 9.6 Computing a Reorder Point with Deterministic Lead Time 260 SOLVED PROBLEM 9.7 Reorder Point with Stochastic Demand during Lead Time 261 Periodic Review Inventory Models 262 SOLVED PROBLEM 9.8 Using the Periodic Review Inventory Model A Finite Replenishment Rate Inventory Model 262 262 SOLVED PROBLEM 9.9 Using the Finite Replenishment Rate Model 263 Summary 264 ® Key Terms 265
© Integrative Learning Exercise 265 © Integrative Experiential Exercise 265 · Discussion Questions 266 ® Solved Problems 266 ® Problems 269 Ф Case: Managing Inventory at Nordstrom Chapter 10 272 Sales and Operations Planning and Enterprise Resource Planning 273 @ Apply Sales and Operations Planning Production Planning 275 Performing Sales and Operations Planning 274 277 XI
xii Contents SOLVED PROBLEM 10.1 A Chase Plan in Action SOLVED PROBLEM 10.2 A Level Plan in Action 278 279 ֆ Define and Explain How Capacity Functions in Operations Management ζ Bottlenecks 282 Best Operating Level 282 (~) Understand and Apply Capacity Planning Capacity Planning Process Modeling Capacity 285 283 284 SOLVED PROBLEM 10.3 Modeling Capacity Measures Rough-Cut Capacity Planning 286 286 SOLVED PROBLEM 10.4 Rough-Cut Capacity Planning In Action 286 (7!) Understand the Main Functionality of an Enterprise Resource Planning System 287 (1) Understand and Apply Material Requirements Management 288 MRP Inputs 288 MRP Record 290 SOLVED PROBLEM 10.5 MRP Record Computations MRP Logic 290 291 SOLVED PROBLEM 10.6 Rolling Cart MRP Logic MRP Outputs 292 294 Summary 295 © Key Terms 296 © Integrative Learning Exercise 296 © Integrative Experiential Exercise 296 © Discussion Questions 296 © Solved Problems 297 © Problems 301 О Case: Montclair State University Chapter 11 Logistics 303 305 Understand the Strategic Importance of Logistics Cost 307 Flow 308 Access 309 Sustainability 306 310 © Understand and Apply Fundamental Logistics Trade-Offs Cost-to-Cost Trade-Offs 312 312 SOLVED PROBLEM 11.1 Cost-to-Cost Trade-Off Calculations Modal Trade-Offs 312 Cost-to-Service Trade-Offs Landed Cost 313 312 313 SOLVED PROBLEM 11.2 Landed Cost Trade-Off Calculations (T) List and Apply the Five Logistics Processes 314 315 Demand Processing 315 Inventory Management 317 Transportation 318 Warehousing 320 SOLVED PROBLEM 11.3 Warehousing Square Root Rule in Action SOLVED PROBLEM 11.4 Weighted
Center of Gravity in Action Transportation Method 323 323 SOLVED PROBLEM 11.5 The Transportation Method in Action Configuring Logistics 326 Structural Network 329 Reverse Logistics 329 324 321 281
Contents xiii Summary 330 о Key Terms 330 ® Integrative Learning Exercise 330 О integrative Experiential Exercise 331 © Discussion Questions 331 ® Solved Problems 331 © Problems 333 О Case: Brentward Logistics Chapter 12 Project Management 336 340 Understand Project Management 341 The Human Element in Projects 342 Qualifying Projects 346 Project Charters 348 SOLVED PROBLEM 12.1 Project Charters in Action 350 Utilize Project Planning Tools 350 Estimating Task Completion Times 350 SOLVED PROBLEM 12.2 Computing Task Times 352 SOLVED PROBLEM 12.3 Computing Task Variance 352 SOLVED PROBLEM 12.4 Putting It Together: Task Times and Variances Managing Multiple Projects 353 354 Plan and Control Projects Using PERT/CPM 355 SOLVED PROBLEM 12.5 Drawing AON Networks Finding the Critical Path 356 Computing Early Times 357 Computing Late Times 358 Computing Slack and the Critical Path 356 358 SOLVED PROBLEM 12.6 Finding the Critical Path Using PERT/CPM in Delegation Decisions Probabilistic PERT 361 360 361 SOLVED PROBLEM 12.7 Computing Required Project Completion Times 364 SOLVED PROBLEM 12.8 The Other Side of the Coin: Determining the Probability of Completing a Project in a Given Time 365 Ç/p Learn How to Manage Costs of Projects through Gantt Charts Managing Costs and Expediting Projects 366 Expediting or Crashing Tasks 368 SOLVED PROBLEM 12.9 Crashing Projects 366 369 Summary 370 ® Key Terms 371 © Integrative Learning Exercise 371 © Integrative Experiential Exercise 371 · Discussion Questions 371 © Solved Problems 372 © Problems 377 © Case: Getting the Ducks in a Row for Project
Management Chapter 13 Supply Chain Quality Management 380 381 Q) Understand the Importance of Product Quality Dimensions 382 @ Discuss the Basics of Quality Management as Espoused by Deming, Juran, Crosby, and Ishikawa 384 W. Edwards Deming 384 Joseph Juran 385
XIV Contents Philip Crosby 387 Kaoru Ishikawa 387 Understand Supply Chain Quality Management Forming Collaborative Relationships 389 ISO 9000 and Industry-Specific Standards 389 Understand and Apply Quality in Services Service Quality Dimensions 391 SERVQUAL 391 387 390 SOLVED PROBLEM 13.1 SERVQUAL “Minding the Gap” Exercise Customer-Driven Excellence 393 393 0 Understand and Apply Quality Tools and Approaches 394 Seven Basic Quality Tools 394 The Malcolm Baldrige National Quality Award (MBNQA) 400 Benchmarking 401 Summary 403 · Key Terms 404 · Integrative Learning Exercise 404 · Integrative Experiential Exercise 404 e Discussion Questions 405 · Solved Problems 405 · Problems 406 © Case: Corporate Universities: Teaching the Tools of Quality Chapter 14 Statistical Process Control 407 409 Q) Articulate the Purposes of Statistical Quality Control and Statistical Thinking ^ Understand Process Stability 412 Sampling and Inspection 413 Types of Samples 413 Inspection Methods 413 SOLVED PROBLEM 14.1 Computing Inspection Ratios 0 415 Explain and Use Variables and Attributes Process Control Charts Understanding Control Charts 416 A Generalized Procedure for Developing Process Charts 418 Variables Control Charts 418 SOLVED PROBLEM 14.2 Developing X Charts 422 SOLVED PROBLEM 14.3 Using Excel to Develop X Control Charts SOLVED PROBLEM 14.4 Developing R Charts 426 428 SOLVED PROBLEM 14.6 Developing p Charts Çp Apply Control Charts 423 425 SOLVED PROBLEM 14.5 Developing R Charts in Excel Attributes Control Charts 415 430 432 Interpreting Control Charts 432 SOLVED PROBLEM 14.7
Interpreting Control Charts Corrective Action 434 Tampering with the Process Control Charts and Services 433 434 434 Q Perform Process Capability Analysis 434 SOLVED PROBLEM 14.8 Capability Analysis 435 Summary 437 • Key Terms 437 · Integrative Learning Exercise 438 • Integrative Experiential Exercise 438 · Discussion Questions 438 • Solved Problems 438 · Problems 444 © Case: Meeting Standards in Software Quality 451 410
Contents Chapter 15 Lean and Six Sigma Management and Leading Change Q Define Six Sigma and Explain Its Various Roles Six Sigma Roles DMAIC 456 Business Cases 453 455 456 Qi Understand and Use Lean 459 Lean Solutions 459 Lean Viewpoints 460 Lean Philosophy 460 ЦІ Apply Lean Practices 461 Practicing Lean Production 462 SOLVED PROBLEM 15.1 Determining the Number of Kanban Cards Needed Lean Workforce Practices 465 Systemwide Solutions 467 Lean Supply Chain Management 464 468 Q) Familiarize Yourself with Change Management 468 Summary 469 · Key Terms 470 · Integrative Learning Exercise 470 · Integrative Experiential Exercise 470 · Discussion Questions 470 · Solved Problem 471 · Problems 471 © Case: Automotive Resources Appendix A-1 Glossary G-1 Name Index 1-1 Subject Index I-3 Photo Credits C-1 471 XV 452
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| indexdate | 2024-08-01T11:24:14Z |
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| isbn | 9780134739830 |
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| spellingShingle | Managing supply chain and operations an integrative approach Production management Production control Business logistics Management Industrial management Supply Chain Management (DE-588)4684051-5 gnd |
| subject_GND | (DE-588)4684051-5 |
| title | Managing supply chain and operations an integrative approach |
| title_auth | Managing supply chain and operations an integrative approach |
| title_exact_search | Managing supply chain and operations an integrative approach |
| title_full | Managing supply chain and operations an integrative approach S. Thomas Foster, Scott Sampson, Cindy Wallin, Scott Webb |
| title_fullStr | Managing supply chain and operations an integrative approach S. Thomas Foster, Scott Sampson, Cindy Wallin, Scott Webb |
| title_full_unstemmed | Managing supply chain and operations an integrative approach S. Thomas Foster, Scott Sampson, Cindy Wallin, Scott Webb |
| title_short | Managing supply chain and operations |
| title_sort | managing supply chain and operations an integrative approach |
| title_sub | an integrative approach |
| topic | Production management Production control Business logistics Management Industrial management Supply Chain Management (DE-588)4684051-5 gnd |
| topic_facet | Production management Production control Business logistics Management Industrial management Supply Chain Management |
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