Lean sigma methods and tools for service organizations: the story of a cruise line transformation
Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a numb...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017)
Business Expert Press
2012
|
| Edition: | 1st ed |
| Series: | Service systems and innovations in business and society collection
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| Subjects: | |
| Summary: | Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful |
| Item Description: | Part of: 2012 digital library Title from PDF t.p. (viewed on November 28, 2012) |
| Physical Description: | 1 electronic text (125 p.) digital file |
| ISBN: | 9781606494080 |
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| isbn | 9781606494080 |
| language | English |
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| spelling | Motwani, Jaideep Verfasser aut Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming Story of a cruise line transformation 1st ed [New York, N.Y.] (222 East 46th Street, New York, NY 10017) Business Expert Press 2012 1 electronic text (125 p.) digital file txt rdacontent c rdamedia cr rdacarrier Service systems and innovations in business and society collection Part of: 2012 digital library Title from PDF t.p. (viewed on November 28, 2012) Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control Ptacek, Rob Sonstige oth Fleming, Richard Sonstige oth Erscheint auch als Druck-Ausgabe 9781606494073 |
| spellingShingle | Motwani, Jaideep Lean sigma methods and tools for service organizations the story of a cruise line transformation Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control |
| title | Lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_alt | Story of a cruise line transformation |
| title_auth | Lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_exact_search | Lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_full | Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| title_fullStr | Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| title_full_unstemmed | Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| title_short | Lean sigma methods and tools for service organizations |
| title_sort | lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_sub | the story of a cruise line transformation |
| topic | Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control |
| topic_facet | Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control |
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