Lean sigma methods and tools for service organizations: the story of a cruise line transformation
Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a numb...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017)
Business Expert Press
2012
|
| Ausgabe: | 1st ed |
| Schriftenreihe: | Service systems and innovations in business and society collection
|
| Schlagworte: | |
| Zusammenfassung: | Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful |
| Beschreibung: | Part of: 2012 digital library Title from PDF t.p. (viewed on November 28, 2012) |
| Beschreibung: | 1 electronic text (125 p.) digital file |
| ISBN: | 9781606494080 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV045253455 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 181026s2012 |||| o||u| ||||||eng d | ||
| 020 | |a 9781606494080 |c electronic bk. |9 978-1-60649-408-0 | ||
| 035 | |a (ZDB-30-PAD)EBC1048415 | ||
| 035 | |a (ZDB-89-EBL)EBL1048415 | ||
| 035 | |a (ZDB-38-EBR)ebr10629391 | ||
| 035 | |a (OCoLC)819661960 | ||
| 035 | |a (OCoLC)817895544 | ||
| 035 | |a (DE-599)BVBBV045253455 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.562 |2 23 | |
| 100 | 1 | |a Motwani, Jaideep |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Lean sigma methods and tools for service organizations |b the story of a cruise line transformation |c Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| 246 | 1 | 3 | |a Story of a cruise line transformation |
| 250 | |a 1st ed | ||
| 264 | 1 | |a [New York, N.Y.] (222 East 46th Street, New York, NY 10017) |b Business Expert Press |c 2012 | |
| 300 | |a 1 electronic text (125 p.) |b digital file | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Service systems and innovations in business and society collection | |
| 500 | |a Part of: 2012 digital library | ||
| 500 | |a Title from PDF t.p. (viewed on November 28, 2012) | ||
| 520 | |a Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful | ||
| 650 | 4 | |a Six sigma (Quality control standard) | |
| 650 | 4 | |a Lean manufacturing | |
| 650 | 4 | |a Service industries |x Quality control | |
| 650 | 4 | |a Cruise lines |x Quality control | |
| 700 | 1 | |a Ptacek, Rob |e Sonstige |4 oth | |
| 700 | 1 | |a Fleming, Richard |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9781606494073 |
| 912 | |a ZDB-30-PAD | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030641431 | ||
Datensatz im Suchindex
| _version_ | 1804178999630364672 |
|---|---|
| any_adam_object | |
| author | Motwani, Jaideep |
| author_facet | Motwani, Jaideep |
| author_role | aut |
| author_sort | Motwani, Jaideep |
| author_variant | j m jm |
| building | Verbundindex |
| bvnumber | BV045253455 |
| collection | ZDB-30-PAD |
| ctrlnum | (ZDB-30-PAD)EBC1048415 (ZDB-89-EBL)EBL1048415 (ZDB-38-EBR)ebr10629391 (OCoLC)819661960 (OCoLC)817895544 (DE-599)BVBBV045253455 |
| dewey-full | 658.562 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.562 |
| dewey-search | 658.562 |
| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02999nmm a2200469zc 4500</leader><controlfield tag="001">BV045253455</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">181026s2012 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781606494080</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-60649-408-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC1048415</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL1048415</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-38-EBR)ebr10629391</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)819661960</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)817895544</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV045253455</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.562</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Motwani, Jaideep</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Lean sigma methods and tools for service organizations</subfield><subfield code="b">the story of a cruise line transformation</subfield><subfield code="c">Jaideep Motwani, Rob Ptacek, and Richard Fleming</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Story of a cruise line transformation</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1st ed</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[New York, N.Y.] (222 East 46th Street, New York, NY 10017)</subfield><subfield code="b">Business Expert Press</subfield><subfield code="c">2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 electronic text (125 p.)</subfield><subfield code="b">digital file</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Service systems and innovations in business and society collection</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Part of: 2012 digital library</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Title from PDF t.p. (viewed on November 28, 2012)</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Six sigma (Quality control standard)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Lean manufacturing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield><subfield code="x">Quality control</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Cruise lines</subfield><subfield code="x">Quality control</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Ptacek, Rob</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Fleming, Richard</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9781606494073</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PAD</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-030641431</subfield></datafield></record></collection> |
| id | DE-604.BV045253455 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:12:54Z |
| institution | BVB |
| isbn | 9781606494080 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030641431 |
| oclc_num | 819661960 817895544 |
| open_access_boolean | |
| physical | 1 electronic text (125 p.) digital file |
| psigel | ZDB-30-PAD |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | Service systems and innovations in business and society collection |
| spelling | Motwani, Jaideep Verfasser aut Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming Story of a cruise line transformation 1st ed [New York, N.Y.] (222 East 46th Street, New York, NY 10017) Business Expert Press 2012 1 electronic text (125 p.) digital file txt rdacontent c rdamedia cr rdacarrier Service systems and innovations in business and society collection Part of: 2012 digital library Title from PDF t.p. (viewed on November 28, 2012) Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control Ptacek, Rob Sonstige oth Fleming, Richard Sonstige oth Erscheint auch als Druck-Ausgabe 9781606494073 |
| spellingShingle | Motwani, Jaideep Lean sigma methods and tools for service organizations the story of a cruise line transformation Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control |
| title | Lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_alt | Story of a cruise line transformation |
| title_auth | Lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_exact_search | Lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_full | Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| title_fullStr | Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| title_full_unstemmed | Lean sigma methods and tools for service organizations the story of a cruise line transformation Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| title_short | Lean sigma methods and tools for service organizations |
| title_sort | lean sigma methods and tools for service organizations the story of a cruise line transformation |
| title_sub | the story of a cruise line transformation |
| topic | Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control |
| topic_facet | Six sigma (Quality control standard) Lean manufacturing Service industries Quality control Cruise lines Quality control |
| work_keys_str_mv | AT motwanijaideep leansigmamethodsandtoolsforserviceorganizationsthestoryofacruiselinetransformation AT ptacekrob leansigmamethodsandtoolsforserviceorganizationsthestoryofacruiselinetransformation AT flemingrichard leansigmamethodsandtoolsforserviceorganizationsthestoryofacruiselinetransformation AT motwanijaideep storyofacruiselinetransformation AT ptacekrob storyofacruiselinetransformation AT flemingrichard storyofacruiselinetransformation |