Creativity, innovation and entrepreneurship: the only way to renew your organization
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton
CRC Press
[2019]
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| Schriftenreihe: | The Little Big Book Series
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xli, 255 Seiten Illustrationen, Diagramme |
| ISBN: | 9781466582453 9781138353695 |
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Datensatz im Suchindex
| DE-BY-862_location | 2000 |
|---|---|
| DE-BY-FWS_call_number | 2000/QP 210 H299 |
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| adam_text | Contents Preface......................................................................................................xvii Acknowledgment.................................................................................. xxxv Author..................................................................................................xxxvii Chapter 1 Phase I. Creation—Process Grouping 1: Opportunity Identification..................................................1 Introduction to Opportunity Identification.......................... 1 Innovation by the Numbers....................................................2 The 11 Opportunity Sources............................................... 2 The 12 Wow Questions.........................................................2 The 8 T’s for Prioritization...................................................4 New Ideas and Concepts......................................................5 Suggestion Programs............................................................6 How does the Suggestion Program Work?................... 7 The Opportunity Center......................................................7 Typical Objectives of the Opportunity Center...................9 Reinforcing the Opportunity Environment................ 11 Project Charter...................................................................... 13 Innovation Maturity Analysis for Your Organization....14 Chapter 2 Process Grouping 2: Opportunity Development............15 Introduction to Opportunity Development........................ 15 Team Building and
Development.........................................16 Dancing with a Bear...........................................................16 Keys to Teamwork......................................................... 17 The Seven Teamwork Drivers.......................................18 Qualities of Team Players.............................................18 The Six Team Member Personality Traits...................19 Selecting Innovation Project Members........................19 The 10 Department Representative Credentials...............20 Innovation Team Orientation......................................21 The Suggested Action (Solution).......................................... 22 Alternative Solutions—“What if” Ground Rules.............22 vii
viii · Contents Chapter 3 Process Grouping 3: Value Proposition.........................25 Introduction to Value Proposition..................................... 25 The Nine Change Drivers That Drive Project and Product Approval........................................................ 26 Worldwide Competitive Environment...............................30 Objectives of the Value Proposition................................... 31 Who Should Prepare the Value Proposition?.................... 31 Preparing the Value Proposition Document......................32 Value Proposition Table of Contents............................... 33 Introduction to Approval of a Value Proposition.............. 35 Present the Value Proposition to Management..............35 Assemble the Value Proposition................................ 36 Review of Value Proposition with Management......37 Outcome of the Management Review........................ 39 Publish the Value Proposition....................................40 Potential Outcome of the Management Review..................41 Alternative 1—Approved Project to Perform Process Validation and Business Case Analysis...........................42 Alternative 2—Rejected/Project Dropped...................... 42 Alternative 3—Implement Using Current Resources......43 Is the Concept a New and Original Idea?..........................43 Good and Bad Decisions....................................................44 Summary of Value Proposition..........................................46 Chapter 4 Process Grouping 4: Concept Validation........................47
Introduction to Concept Validation....................................47 The Fourteen Concept Validation Tasks............................. 50 Concept Validation for New or Updates Processes, Services, and/or Software.....................................................51 Concept Validation Preparation.......................................52 The Nine Approaches to Concept Validation.................. 52 Designing the Concept Validation................................... 53 Measurement—The Foundation of Concept Validation........................................................................... The Eleven Measurement W’s........................................... 54 Data Collection Forms.......................................................... 55 The Ten Steps to a Measurement Family.......................... 55
Contents · ix The Five Simple Statistical Approaches............................56 Measuring Concept Validation......................................... 57 The Eight Data Collection Pitfalls........................................ 58 Concept Validation Summary.............................................. 59 Chapter 5 Phase II. Preparation and Production. Process Grouping 5: Business Case Analysis.................61 Introduction to Phase II. Preparation and Production.......61 Introduction to Business Case Analysis...............................62 Business Case Analysis Overview.........................................63 The World Is Our Oyster...................................................63 Purpose of Business Case Analysis...................................64 Important Definitions.................................................. 65 Setting the Stage for the Business Case Analysis................ 67 Major Considerations in Selecting Projects......................... 68 The Organization’s Strategic Plan and Culture................68 The Five Pillars of Organizational Excellence..................69 Selecting the Priority Projects............................................71 The Sixteen Reasons Potential Projects Fail..................... 72 Objective of the Business Case Analysis........................... 73 The Twelve Business Case Analysis Preparation Activities................................................................................ 73 Patents and Trademarks........................................................ 74 Starting the Patent or Copyright
Process......................... 74 Issues to Consider...............................................................75 The Common Patent Mistakes Made.......................... 76 Steps to Avoid Patent Infringement............................77 Steps in Performing a Preliminary Screening of a Patent or Trademark............................................. 78 Attorney-Client Work Privileged......................................79 Business Case Analysis Team’s Self-Review..................... 80 Summary of Patent and Trademark Process....................... 80 Cybersecurity......................................................................... 81 Prepare Business Case Analysis for an Individual Project’s Document............................................................... 83 Business Case Analysis Report Table of Contents...........84 Business Case Analysis Major Preparation Mistake.........85
x · Contents Example ofa New Product Business Case Analysis........... 86 Executive Overview......................................................... 86 Description of Current State......................................86 Value-Added of Proposed Change............................ 87 Backup Data................................................................ 8^ Other Solutions Considered.......................................90 Risks and Obstacles....................................................90 Recommendations...................................................... 9^ Other Value-Added Results........................................92 Risks and Exposures................................................... 92 Implementation Plan.................................................. 92 Executive Summary..........................................................98 Summary of Business Case Analysis.................................. 98 Chapter 6 Process Grouping 6: Resource Management.................. 95 Introduction to Resource Management..............................95 Jack Welch’s Six Rules for Self-Examination...................96 Types of Resources...............................................................97 Management of Project Resources.......................................98 Daily Work Management.....................................................98 Project Management Excellence.......................................... 99 The Five Project-Related Managers................................ 100 Definitions of Project Management Roles...................... 100 The Five
Things Required to Have a Successful Product or Process Cycle.................................................102 Project Management Responsibility...............................102 Project Management Body of Knowledge 69 Tools (PMBOK)....................................................................... 103 The Five Reasons Projects Fail........................................ 105 Project Change Management Understanding....................106 Project Risk Management................................................ 107 Human Resources...............................................................Ю8 Building Human Relationships.......................................108 How Did It Get This Way?............................................... HO Financial Resource............................................................ լլլ Financial Resources for Established Organizations.......Ill Financial Funding for Start-up and Small Organizations... 112 The Financial Value of an Organization..........................H4
Contents · xi Financial Management Summary.......................................115 Knowledge Management Excellence.................................. 116 What is Knowledge?......................................................... 117 The Six Phases of a Knowledge Management System....117 Outside Resources Summary...............................................118 Chapter 7 Process Grouping 7: Documentation..............................121 Introduction to Documentation..........................................121 Manufacturing Engineering Activities During Phase II....128 Key Documentation Product Engineering Preparation and Documentation Activity.............................................. 130 Manufacturing Engineering, Test Engineering, Industrial Engineering Documentation..............................131 Quality Assurance Documentation................................ 132 Financial Reports........................................................ 133 Production Control and Procurement...................... 134 Information Technology Documentation.......................... 135 Simple Language...............................................................136 Readability Requirements................................................ 137 Reasons to Document Processes......................................137 The Six Writing Rules of the Road.................................. 138 Good Examples...........................................................139 Readability Index..............................................................139 The Eight Most Frequently Documented
Complaints.....141 The Six Guidelines for Good Documentation................142 Enough Is Too Much........................................................ 142 Documentation Summary.................................................. 142 Chapter 8 Process Grouping 8: Production......................................145 Overview............................................................................... 145 Overview Summary..........................................................147 Introduction to Production................................................. 148 Pixie Dust............................................................................. 148 Starting the Production System...........................................149 Facilities Analysis.............................................................149 The S-curve........................................................................151 Production Key Activities................................................ 152 Supply Change Management Systems............................ 152
xii · Contents Current State Assessment.................................................. 154 The Sixteen Questions to Evaluate Supplier Processes.... 155 Supply Management Model...............................................155 The Ten Steps of the Generic Supply Management Model.............................................................................. ^ Supplier Management........................................................156 The Eighteen Building Blocks in Supplier Management................................................................... 157 ISO 9000 and ISO 14000................................................... 158 Quality Assurance Responsibilities................................160 Human Resources........................................................... 160 Information Technology Support...................................163 Daily Work Management Meetings............................... 164 Activities in “Process Grouping 8. Production”............... 165 Process Management......................................................... 165 The Two Approaches to Process Management.............. 165 The Six Factors to Manage Processes............................. 166 Refining the Process........................................................167 Process Owner....................................................................167 Summary............................................................................ 168 Chapter 9 Phase III. Delivery. Process Grouping 9: Marketing, Sales, and Delivery........................................................... 171
Overview of “Phase III. Delivery”...................................... 171 The Seven Innovation Project Evaluators....................... 174 Introduction to Process Grouping 9: Marketing, Sales, and Delivery........................................................................175 The Seven Major Responsibilities of the Combined Marketing and Sales Operations.................................... 175 The Three Different Types of Sales and Marketing Employees....................................................................... . Technology and Application Specialist..................... 177 Advertising Specialist................................................. 178 Direct Sales Employees..................................................... Marketing Problems............................................................լ80 Poor Forecasting....................................................... 1gQ Lack of Accountability.......................................... ļgļ
Contents · xiii Follow-Through................................................................ 181 Other Functions......................................................... 182 Customers as a Resource.....................................................182 Customer-Care Processes................................................ 183 The Four Major Characteristics of Excellent Delivery Organizations................................................................... 183 The Five Drivers of Excellent Service.............................. 184 The Customers’ Perception.............................................. 185 The Fifteen Factors for Surprisingly Great People............. 186 The Impact of Losing a Customer................................... 187 The Sales Team Builds an Organization......................... 187 The Difference Between the Old and New Type of Sales Team......................................................................... 189 Being Customer Centric.................................................. 189 The Nine Commonly Used Sales and Marketing Tools.................................................................................. 190 Customer Lead or Customer Followed........................... 190 The Four Points of Dow Coming’s Sales Improvement Strategy................................................ 191 Winning and Losing Customers...................................... 191 All Customers Are Not Equal..........................................193 The Four Things That Make a Good Customer........193 The Six Levels of the Customer Relationship
Ladder....194 The Sixty-Five Ways to Advertise........................................194 Failed Sales Presentation.....................................................197 The Three Critical Lessons Learned................................ 198 Why Is Sales and Marketing the Most Innovative Function in the Organization?.........................................199 The Five-Step Sales and Operational Plan................ 200 Packaging and Delivery.......................................................202 Summary of Marketing, Sales, and Delivery..................... 202 Chapter 10 Process Grouping 10: After-Sales Services....................205 Introduction to After-Sales Service....................................205 Six of the After-Sales Service Activities..........................206 The Call Center Activities.......................................... 206 The Three Types of Repair Activity...........................208
xiv · Contents Call Center Personnel.................................................... Call Center Agent..........................................................211 What Kind of Skills Does a Call Center Agent Need?........................................................................211 Call Center Representative............................................212 Call Center Representative Skills.............................213 Repair Representative............................................... 213 After-Sales Service Summary........................................... 214 Chapter 11 Process Grouping 11: Performance Analysis...............215 Introduction to Performance Analysis............................. 215 The Four Helpful Hints..................................................շ16 The Ten Reasons Why It is Hard to Measure Innovation Improvement................................................. շ19 The Eight Typical Innovation Performance Measurements............................................................... 22(3 Stakeholder Value-Added................................................. շշ1 The Thirty Stakeholder Priorities................................. շշ1 Types of Major Performance Indicators by Functions....223 Inventory Management....................................................224 Performance Analysis Summary.......................................225 Four Very Important Points........................................... 225 Chapter 12 Process Grouping 12: Transformation.........................227 Introduction to
Transformation...................................... 227 The Twenty-One Change Drivers.................................. 227 Building Commitment...................................................... 228 The Eight Change Stages................................................ 229 Institutionalized Commitment................................ 230 Internalized Commitment.......................................231 Resiliency........................................................................... 23լ The Five Characteristics of Resilient People................. 231 Resilient Employees.................................................. 232 The Six Traits of Resilient People................................... 233 The Eight Change Risk Factors......................................... 234 What Projects Need Change Management?.....................234 Transformation Summary................................................. ..
Contents » XV Book Summary................................................................ 235 The Ten Steppingstones to Innovation.......................... 236 Recognition and Comments.............................................239 Presentations on Innovation.........................................239 Books Authored or Co-Authored by H. James Harrington Used in This Book.......................240 Appendix A: Glossary........................................................................ 241 Appendix B: List of Most Used and/or Most Effective Innovative Tools and Methodologies in Alphabetical Order.......... 247 Index.....................................................................................................251
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| id | DE-604.BV045250283 |
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| isbn | 9781466582453 9781138353695 |
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| spellingShingle | Harrington, H. James Creativity, innovation and entrepreneurship the only way to renew your organization Innovationsmanagement (DE-588)4161817-8 gnd |
| subject_GND | (DE-588)4161817-8 |
| title | Creativity, innovation and entrepreneurship the only way to renew your organization |
| title_auth | Creativity, innovation and entrepreneurship the only way to renew your organization |
| title_exact_search | Creativity, innovation and entrepreneurship the only way to renew your organization |
| title_full | Creativity, innovation and entrepreneurship the only way to renew your organization H. James Harrington |
| title_fullStr | Creativity, innovation and entrepreneurship the only way to renew your organization H. James Harrington |
| title_full_unstemmed | Creativity, innovation and entrepreneurship the only way to renew your organization H. James Harrington |
| title_short | Creativity, innovation and entrepreneurship |
| title_sort | creativity innovation and entrepreneurship the only way to renew your organization |
| title_sub | the only way to renew your organization |
| topic | Innovationsmanagement (DE-588)4161817-8 gnd |
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Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
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2000 QP 210 H299 |
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| Exemplar 1 | ausleihbar Verfügbar Bestellen |