Prescription for excellence: leadership lessons for creating a world-class customer experience from UCLA Health System
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [und 11 weitere]
McGraw-Hill
© 2011
|
| Schlagworte: | |
| Zusammenfassung: | Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry |
| Beschreibung: | "Prepared with the assistance of UCLA Health System"--Title page verso |
| Beschreibung: | xiii, 304 pages |
| ISBN: | 9780071773546 0071773541 0071773908 9780071780452 0071780459 |
Internformat
MARC
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| 007 | t | ||
| 008 | 180912s2011 b||| 00||| eng d | ||
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| 020 | |a 0071773541 |9 0-07-177354-1 | ||
| 020 | |a 0071773908 |9 0071773908 | ||
| 020 | |a 9780071780452 |9 9780071780452 | ||
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| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1049 | ||
| 100 | 1 | |a Michelli, Joseph A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Prescription for excellence |b leadership lessons for creating a world-class customer experience from UCLA Health System |c Joseph A. Michelli |
| 264 | 1 | |a New York [und 11 weitere] |b McGraw-Hill |c © 2011 | |
| 300 | |a xiii, 304 pages | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a "Prepared with the assistance of UCLA Health System"--Title page verso | ||
| 505 | 8 | |a UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation: safety is a matter of culture -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation: leveraging the risk of excellence -- Transformative evolution -- Service Excellence: more than just pretty words -- Sustainable success through service without bounds -- Your follow-up care plan | |
| 520 | 3 | |a Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry | |
| 653 | 2 | |a UCLA Health System | |
| 653 | 2 | |a UCLA Health System | |
| 653 | 2 | |a UCLA Health System | |
| 653 | 2 | |a UCLA Health System | |
| 653 | 0 | |a Medical care | |
| 653 | 0 | |a Total quality management | |
| 653 | 0 | |a Leadership | |
| 653 | 0 | |a Success in business | |
| 653 | 0 | |a Hospitals, University / organization & administration | |
| 653 | 0 | |a Quality of Health Care / organization & administration | |
| 653 | 0 | |a Organizational Innovation | |
| 653 | 2 | |a California | |
| 653 | 0 | |a Medical care | |
| 653 | 0 | |a Management | |
| 653 | 0 | |a Leadership | |
| 653 | 0 | |a Success | |
| 653 | 0 | |a Leadership | |
| 653 | 0 | |a Medical care | |
| 653 | 0 | |a Success in business | |
| 653 | 0 | |a Total quality management | |
| 653 | 6 | |a Nonfiction | |
| 710 | 2 | |a UCLA Health System |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-07-177390-4 |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030578543 | ||
Datensatz im Suchindex
| _version_ | 1804178883287711744 |
|---|---|
| any_adam_object | |
| author | Michelli, Joseph A. |
| author_facet | Michelli, Joseph A. |
| author_role | aut |
| author_sort | Michelli, Joseph A. |
| author_variant | j a m ja jam |
| building | Verbundindex |
| bvnumber | BV045189379 |
| contents | UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation: safety is a matter of culture -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation: leveraging the risk of excellence -- Transformative evolution -- Service Excellence: more than just pretty words -- Sustainable success through service without bounds -- Your follow-up care plan |
| ctrlnum | (OCoLC)828792191 (DE-599)BVBBV045189379 |
| format | Book |
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| id | DE-604.BV045189379 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:11:03Z |
| institution | BVB |
| isbn | 9780071773546 0071773541 0071773908 9780071780452 0071780459 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030578543 |
| oclc_num | 828792191 |
| open_access_boolean | |
| owner | DE-1049 |
| owner_facet | DE-1049 |
| physical | xiii, 304 pages |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Michelli, Joseph A. Verfasser aut Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System Joseph A. Michelli New York [und 11 weitere] McGraw-Hill © 2011 xiii, 304 pages txt rdacontent n rdamedia nc rdacarrier "Prepared with the assistance of UCLA Health System"--Title page verso UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation: safety is a matter of culture -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation: leveraging the risk of excellence -- Transformative evolution -- Service Excellence: more than just pretty words -- Sustainable success through service without bounds -- Your follow-up care plan Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry UCLA Health System Medical care Total quality management Leadership Success in business Hospitals, University / organization & administration Quality of Health Care / organization & administration Organizational Innovation California Management Success Nonfiction UCLA Health System Sonstige oth Erscheint auch als Online-Ausgabe 978-0-07-177390-4 |
| spellingShingle | Michelli, Joseph A. Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation: safety is a matter of culture -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation: leveraging the risk of excellence -- Transformative evolution -- Service Excellence: more than just pretty words -- Sustainable success through service without bounds -- Your follow-up care plan |
| title | Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System |
| title_auth | Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System |
| title_exact_search | Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System |
| title_full | Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System Joseph A. Michelli |
| title_fullStr | Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System Joseph A. Michelli |
| title_full_unstemmed | Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System Joseph A. Michelli |
| title_short | Prescription for excellence |
| title_sort | prescription for excellence leadership lessons for creating a world class customer experience from ucla health system |
| title_sub | leadership lessons for creating a world-class customer experience from UCLA Health System |
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