Process innovation: enabling change by technology: basic principles and methodology: a management manual and textbook with exercises and review questions
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English German |
| Veröffentlicht: |
Berlin
Springer Gabler
[2018]
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | Auf der Rückseite der Titelseite: "English translation of the 2nd original German edition published by Springer Gabler, Wiesbaden, 2017." |
| Beschreibung: | XIX, 208 Seiten Illustrationen, Diagramme 24 cm x 16.8 cm |
| ISBN: | 9783662565544 3662565544 |
Internformat
MARC
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| 300 | |a XIX, 208 Seiten |b Illustrationen, Diagramme |c 24 cm x 16.8 cm | ||
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Datensatz im Suchindex
| _version_ | 1804178787013754880 |
|---|---|
| adam_text | CONTENTS
1
INTRODUCTION..............................................................................................
1
1.1 EXAMPLES OF COMPANIES WITH INNOVATIVE
PROCESSES................................ 1
1.1.1 EXAMPLES FROM THE BUSINESS-TO-CONSUMER SECTOR
.....................
2
1.1.2 EXAMPLES FROM THE BUSINESS-TO-BUSINESS SECTOR
.......................
4
1.2 REQUIREMENTS OF A PROCEDURAL MODEL FOR PROCESS INNOVATION
.................
7
1.3 LEARNING OBJECTIVES AND TARGET AUDIENCE OF
THE MANAGEMENT MANUAL AND TEXTBOOK
.....................................................
10
1.4 STRUCTURE OF THE MANAGEMENT MANUAL AND TEXTBOOK
................................
10
2 THEORETICAL B ASICS
.........................................
13
2.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 13
2.2 FUNCTION ORIENTATION AND PROCESS ORIENTATION
..........................................
14
2.3 PERSPECTIVES ON PROCESSES
.........................................................................
15
2.4 PROCESS
................
19
2.5 PROCESS M
ANAGEMENT..................................................................................
20
2.6 PROCESS
INNOVATION......................................................................................
23
2.7 TYPES OF
PROCESSES......................................................................................
25
2.8 ELEMENTS OF
PROCESSES................................................................................
27
2.8.1 PROCESS DELIVERABLES
.....................................................................
27
2.8.2 PROCESS
FLOW..................................................................................
28
2.8.3 PROCESS
MANAGEMENT...................................................................
29
2.8.4
TECHNOLOGIES..................................................................................
30
2.9 RELATIONSHIP BETWEEN STRATEGY, BUSINESS MODEL,
PROCESS, AND TECHNOLOGY
...........................................................................
31
2.10 SUMMARY AND REVIEW
QUESTIONS...............................................................
32
2.10.1 SUM M
ARY......................................................................................
32
2.10.2 REVIEW QUESTIONS
.........................................................................
33
3 EXISTING
APPROACHES.............................................................................................
35
3.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 35
3.2 PROCEDURAL MODELS FOR PROCESS MANAGEMENT
............................................
36
3.2.1 ALLWEYER
........................................................................................
36
3.2.2
BECKER.............................................................................................
37
3.2.3
BRECHT.............................................................................................
38
3.2.4
DAVENPORT......................................................................................
39
3.2.5 H
ARRINGTON....................................................................................
41
3.2.6 OE
STERLE...........................................................................................
42
3.2.7 SCHMELZER/SESSELMANN
.................................................................
44
3.3 REFERENCE PROCESS M
ODELS..........................................................................
45
3.3.1 EUROPEAN FOUNDATION FOR QUALITY
MANAGEMENT: EFQM M O D E
L....................................................... 45
3.3.2 PORTER: VALUE
CHAIN........................................................................
47
3.3.3 SCHMELZER/SESSELMANN: REFERENCE PROCESS M O D EL
...................
52
3.3.4 SUPPLY CHAIN OPERATIONS REFERENCE: SCOR M O D EL
.................
57
3.3.5 FURTHER REFERENCE PROCESS
MODELS................................................ 60
3.4 SUMMARY AND REVIEW
QUESTIONS...............................................................
61
3.4.1 SUM M
ARY......................................................................................
61
3.4.2 REVIEW
QUESTIONS..........................................................................
62
4 PROCEDURAL MODEL FOR PROCESS IN N O V A TIO N
....................................................... 63
4.1 INTRODUCTION AND LEARNING
OBJECTIVES........................................................ 63
4.2 METHOD
ENGINEERING....................................................................................
64
4.3 OVERVIEW OF THE PROCEDURAL MODEL FOR PROCESS INNOVATION
.....................
65
4.4 ANALYSIS OF THE BUSINESS MODEL
.................................................................
67
4.4.1
OBJECTIVES......................................................................................
67
4.4.2 A
CTIVITIES......................................................................................
67
4.5 PLANNING THE PROCESS
ARCHITECTURE.............................................................
69
4.5.1
OBJECTIVES......................................................................................
69
4.5.2 A
CTIVITIES......................................................................................
69
4.6 DEVELOPING THE PROCESS VISION
...................................................................
71
4.6.1 OBJECTIVES
......................................................................................
71
4.6.2 A CTIVITIES
......................................................................................
72
4.7 DEVELOPING THE PROCESS
DELIVERABLES......................................................... 74
4.7.1
OBJECTIVES......................................................................................
74
4.7.2 A CTIVITIES
......................................................................................
74
4.8 PLANNING THE PROCESS FLOW
..........................................................................
76
4.8.1
OBJECTIVES......................................................................................
76
4.8.2 A
CTIVITIES......................................................................................
76
4.9 CREATING THE PROCESS
MANAGEMENT.............................................................
78
4.9.1
OBJECTIVES......................................................................................
78
4.9.2 A CTIVITIES
......................................................................................
78
4.10 IMPLEMENTING THE PROCESS
INNOVATION....................................................... 80
4.10.1
OBJECTIVES......................................................................................
80
4.10.2 A
CTIVITIES......................................................................................
80
4.11 SUMMARY AND REVIEW
QUESTIONS...............................................................
81
4.11.1 SUM M
ARY......................................................................................
81
4.11.2 REVIEW QUESTIONS
..........................................................................
82
5 TECHNIQUES FOR ANALYZING THE BUSINESS M O D EL
................................................
83
5.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 83
5.2 KEY QUESTIONS AND OVERVIEW FOR ANALYZING
THE BUSINESS M O D E
L....................................................................................
84
5.3 GRID FOR DESCRIBING BUSINESS M
ODELS....................................................... 84
5.4 ANALYSIS OF INDUSTRY
STAKEHOLDERS.............................................................
93
5.5 ANALYSIS OF THE INDUSTRY VALUE
CHAIN......................................................... 96
5.6 PERFORMANCE MANAGEMENT
INSTRUMENT....................................................... 97
5.7 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
............................................
99
5.7.1 SUM M
ARY......................................................................................
99
5.7.2 REVIEW QUESTIONS
.........................................................................
100
5.7.3
EXERCISES........................................................................................
100
6 TECHNIQUES FOR PLANNING THE PROCESS
ARCHITECTURE.......................................... 101
6.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 101
6.2 KEY QUESTIONS AND OVERVIEW FOR PLANNING THE
PROCESS
ARCHITECTURE....................................................................................
102
6.3 CREATING MARKET
SEGMENTS..........................................................................
103
6.4 DESCRIPTION OF THE MOST IMPORTANT C USTOM ER
..........................................
106
6.5 DEVELOPMENT OF THE CUSTOMER P RO CESS
....................................................
108
6.6 DERIVATION OF VALUE-CREATING, SUPPORT, AND
MANAGEMENT
PROCESSES..............................................................................
119
6.7 FINALIZING THE PROCESS
ARCHITECTURE...........................................................
121
6.8 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
............................................
124
6.8.1 SUM M
ARY......................................................................................
124
6.8.2 REVIEW QUESTIONS
.........................................................................
125
6.8.3
EXERCISES........................................................................................
125
7 TECHNIQUES FOR DEVELOPING THE PROCESS V ISION
................................................
127
7.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 127
7.2 KEY QUESTIONS AND OVERVIEW FOR DEVELOPING
THE PROCESS V ISIO N
......................................................................................
128
7.3 CREATING THE FIRST DRAFT OF THE PROCESS VISION
..........................................
129
7.4 ANALYZING TECHNOLOGICAL TRENDS
.
..............................................................
130
7.5 TECHNOLOGY
FORESIGHT..................................................................................
132
7.5.1 TECHNOLOGY FORESIGHT
PROCESS...................................................... 135
7.6 TECHNOLOGY
PROFILE......................................................................................
138
7.7 PREDICTIVE ANALYTICS IN CUSTOMER RELATIONSHIP M ANAGEMENT
.................
141
7.7.1 CUSTOMER INTELLIGENCE
.................................................................
143
7.8 CREATING THE PARTNER
NETWORK......................................................................
144
7.9 SURVEYING BEST
PRACTICES............................................................................
145
7.10 FORMULATING THE PROCESS VISION
.................................................................
146
7.11 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
............................................
148
7.11.1 SUM M
ARY......................................................................................
148
7.11.2 REVIEW
QUESTIONS..........................................................................
148
7.11.3 EXERCISES
........................................................................................
149
8 TECHNIQUES FOR DEVELOPING THE PROCESS DELIVERABLES
......................................
151
8.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 151
8.2 KEY QUESTIONS AND OVERVIEW FOR DEVELOPING
THE PROCESS
DELIVERABLES..............................................................................
152
8.3 CREATING THE CONTEXT DIAGRAM
...................................................................
153
8.4 DEVELOPING A LIST OF
DELIVERABLES.............................................................
156
8.5 CREATING A QUALITY
PROFILE............................................................................
157
8.6 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
............................................
158
8.6.1 SUM M
ARY......................................................................................
158
8.6.2 REVIEW
QUESTIONS..........................................................................
159
8.6.3
EXERCISES.........................................................................................
159
9 TECHNIQUES FOR PLANNING THE PROCESS F LO W
....................................................... 161
9.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 161
9.2 KEY QUESTIONS AND OVERVIEW FOR PLANNING THE PROCESS F LO W
.................
161
9.3 CREATING A PROCESS FLOW D IAGRAM
............................................................. 163
9.4 CREATING THE LIST OF
TASKS............................................................................
165
9.5 FINALIZING THE PROCESS FLOW
........................................................................
166
9.6 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
............................................
166
9.6.1 SUM M
ARY......................................................................................
166
9.6.2 REVIEW
QUESTIONS..........................................................................
166
9.6.3 EXERCISES
........................................................................................
167
10 TECHNIQUES FOR CREATING THE PROCESS M ANAGEM ENT
........................................
169
10.1 INTRODUCTION AND LEARNING
OBJECTIVES....................................................... 169
10.2 KEY QUESTIONS AND OVERVIEW FOR CREATING THE PROCESS MANAGEMENT. . .
170
10.3 DERIVING THE CRITICAL SUCCESS F ACTO
RS....................................................... 171
10.4 DERIVING PERFORMANCE INDICATORS
...............................................................
173
10.5 DEFINING TARGET VALUES AND RESPONSIBILITIES
............................................
174
10.6 REAL TIME R
EPORTING..................................................................................
176
10.7 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
............................................
177
10.7.1 SUM M ARY
......................................................................................
177
10.7.2 REVIEW
QUESTIONS..........................................................................
177
10.7.3
EXERCISES.........................................................................................
178
11 TECHNIQUES FOR IMPLEMENTING THE PROCESS
INNOVATION.................................... 179
11.1 INTRODUCTION AND LEARNING OBJECTIVES
......................................................
179
11.2 KEY QUESTIONS AND OVERVIEW FOR IMPLEMENTING THE
PROCESS
INNOVATION......................................................................................
179
11.3 SUMMARY OF ALL RELEVANT RESULTS IN A PROCESS P RO FILE...........
..
..............
181
11.4 CREATING AN IMPLEMENTATION
PLAN............................................................... 181
11.5 DETERMINING THE PROCESS
ORGANIZATION....................................................... 183
11.6 SUMMARY, REVIEW QUESTIONS, AND EXERCISES
.............................................
192
11.6.1 SUM M
ARY......................................................................................
192
11.6.2 REVIEW QUESTIONS
.........................................................................
192
11.6.3 TASKS
....................
193
12 SUM M
ARY...............................................................................................................
195
ABOUT THE
AUTHORS.........................................................................................................
199
REFERENCES
201
|
| any_adam_object | 1 |
| author | Schallmo, Daniel 1978- Brecht, Leo 1952- Ramosaj, Bujar |
| author_GND | (DE-588)1027210007 (DE-588)171036549 (DE-588)1162352590 |
| author_facet | Schallmo, Daniel 1978- Brecht, Leo 1952- Ramosaj, Bujar |
| author_role | aut aut aut |
| author_sort | Schallmo, Daniel 1978- |
| author_variant | d s ds l b lb b r br |
| building | Verbundindex |
| bvnumber | BV045128901 |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)1028134023 (DE-599)DNB1150531231 |
| dewey-full | 650 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 650 - Management and auxiliary services |
| dewey-raw | 650 |
| dewey-search | 650 |
| dewey-sort | 3650 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV045128901 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:09:31Z |
| institution | BVB |
| isbn | 9783662565544 3662565544 |
| language | English German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030518931 |
| oclc_num | 1028134023 |
| open_access_boolean | |
| owner | DE-1050 DE-355 DE-BY-UBR DE-11 |
| owner_facet | DE-1050 DE-355 DE-BY-UBR DE-11 |
| physical | XIX, 208 Seiten Illustrationen, Diagramme 24 cm x 16.8 cm |
| publishDate | 2018 |
| publishDateSearch | 2018 |
| publishDateSort | 2018 |
| publisher | Springer Gabler |
| record_format | marc |
| spelling | Schallmo, Daniel 1978- Verfasser (DE-588)1027210007 aut Prozessinnovation erfolgreich anwenden Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj Berlin Springer Gabler [2018] XIX, 208 Seiten Illustrationen, Diagramme 24 cm x 16.8 cm txt rdacontent n rdamedia nc rdacarrier Auf der Rückseite der Titelseite: "English translation of the 2nd original German edition published by Springer Gabler, Wiesbaden, 2017." Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Prozessinnovation (DE-588)4214088-2 gnd rswk-swf Innovationsmanagement (DE-588)4161817-8 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Prozessinnovation (DE-588)4214088-2 s Prozessmanagement (DE-588)4353072-2 s Innovationsmanagement (DE-588)4161817-8 s 1\p DE-604 Brecht, Leo 1952- Verfasser (DE-588)171036549 aut Ramosaj, Bujar Verfasser (DE-588)1162352590 aut B:DE-101 application/pdf http://d-nb.info/1150531231/04 Inhaltsverzeichnis X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=be2f157cd0094035bea6e10656275382&prov=M&dok%5Fvar=1&dok%5Fext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030518931&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Schallmo, Daniel 1978- Brecht, Leo 1952- Ramosaj, Bujar Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions Prozessmanagement (DE-588)4353072-2 gnd Prozessinnovation (DE-588)4214088-2 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4214088-2 (DE-588)4161817-8 (DE-588)4123623-3 |
| title | Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions |
| title_alt | Prozessinnovation erfolgreich anwenden |
| title_auth | Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions |
| title_exact_search | Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions |
| title_full | Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj |
| title_fullStr | Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj |
| title_full_unstemmed | Process innovation: enabling change by technology basic principles and methodology: a management manual and textbook with exercises and review questions Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj |
| title_short | Process innovation: enabling change by technology |
| title_sort | process innovation enabling change by technology basic principles and methodology a management manual and textbook with exercises and review questions |
| title_sub | basic principles and methodology: a management manual and textbook with exercises and review questions |
| topic | Prozessmanagement (DE-588)4353072-2 gnd Prozessinnovation (DE-588)4214088-2 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| topic_facet | Prozessmanagement Prozessinnovation Innovationsmanagement Lehrbuch |
| url | http://d-nb.info/1150531231/04 http://deposit.dnb.de/cgi-bin/dokserv?id=be2f157cd0094035bea6e10656275382&prov=M&dok%5Fvar=1&dok%5Fext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030518931&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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