Service Excellence: Creating Customer Experiences that Build Relationships
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
New York
Business Expert Press
2016
|
Schlagworte: | |
Beschreibung: | Description based on publisher supplied metadata and other sources |
Beschreibung: | 1 online resource (218 pages) |
ISBN: | 9781631573729 |
Internformat
MARC
LEADER | 00000nmm a2200000zc 4500 | ||
---|---|---|---|
001 | BV045039316 | ||
003 | DE-604 | ||
005 | 20180716 | ||
007 | cr|uuu---uuuuu | ||
008 | 180621s2016 |||| o||u| ||||||eng d | ||
020 | |a 9781631573729 |9 978-1-63157-372-9 | ||
035 | |a (ZDB-30-PQE)EBC4508881 | ||
035 | |a (ZDB-89-EBL)EBL4508881 | ||
035 | |a (ZDB-38-EBR)ebr11206121 | ||
035 | |a (OCoLC)950463447 | ||
035 | |a (DE-599)BVBBV045039316 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a eng | |
082 | 0 | |a 658.81200000000001 | |
084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
100 | 1 | |a Bolton, Ruth N. |e Verfasser |0 (DE-588)17020300X |4 aut | |
245 | 1 | 0 | |a Service Excellence |b Creating Customer Experiences that Build Relationships |
264 | 1 | |a New York |b Business Expert Press |c 2016 | |
264 | 4 | |c © 2016 | |
300 | |a 1 online resource (218 pages) | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
500 | |a Description based on publisher supplied metadata and other sources | ||
650 | 4 | |a Customer services | |
650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |D s |
689 | 0 | 1 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
689 | 0 | 2 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
689 | 0 | |8 1\p |5 DE-604 | |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Bolton, Ruth N. |t Service Excellence : Creating Customer Experiences that Build Relationships |d New York : Business Expert Press,c2016 |z 9781631573712 |
912 | |a ZDB-30-PQE | ||
999 | |a oai:aleph.bib-bvb.de:BVB01-030431027 | ||
883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk |
Datensatz im Suchindex
_version_ | 1804178641587798016 |
---|---|
any_adam_object | |
author | Bolton, Ruth N. |
author_GND | (DE-588)17020300X |
author_facet | Bolton, Ruth N. |
author_role | aut |
author_sort | Bolton, Ruth N. |
author_variant | r n b rn rnb |
building | Verbundindex |
bvnumber | BV045039316 |
classification_rvk | QP 620 QQ 250 |
collection | ZDB-30-PQE |
ctrlnum | (ZDB-30-PQE)EBC4508881 (ZDB-89-EBL)EBL4508881 (ZDB-38-EBR)ebr11206121 (OCoLC)950463447 (DE-599)BVBBV045039316 |
dewey-full | 658.81200000000001 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.81200000000001 |
dewey-search | 658.81200000000001 |
dewey-sort | 3658.81200000000001 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01863nmm a2200469zc 4500</leader><controlfield tag="001">BV045039316</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20180716 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">180621s2016 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781631573729</subfield><subfield code="9">978-1-63157-372-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PQE)EBC4508881</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL4508881</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-38-EBR)ebr11206121</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)950463447</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV045039316</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.81200000000001</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Bolton, Ruth N.</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)17020300X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service Excellence</subfield><subfield code="b">Creating Customer Experiences that Build Relationships</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">Business Expert Press</subfield><subfield code="c">2016</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2016</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (218 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on publisher supplied metadata and other sources</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungssektor</subfield><subfield code="0">(DE-588)4012183-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistungssektor</subfield><subfield code="0">(DE-588)4012183-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">Bolton, Ruth N.</subfield><subfield code="t">Service Excellence : Creating Customer Experiences that Build Relationships</subfield><subfield code="d">New York : Business Expert Press,c2016</subfield><subfield code="z">9781631573712</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PQE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-030431027</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
id | DE-604.BV045039316 |
illustrated | Not Illustrated |
indexdate | 2024-07-10T08:07:12Z |
institution | BVB |
isbn | 9781631573729 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030431027 |
oclc_num | 950463447 |
open_access_boolean | |
physical | 1 online resource (218 pages) |
psigel | ZDB-30-PQE |
publishDate | 2016 |
publishDateSearch | 2016 |
publishDateSort | 2016 |
publisher | Business Expert Press |
record_format | marc |
spelling | Bolton, Ruth N. Verfasser (DE-588)17020300X aut Service Excellence Creating Customer Experiences that Build Relationships New York Business Expert Press 2016 © 2016 1 online resource (218 pages) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources Customer services Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Qualitätsmanagement (DE-588)4219057-5 s Kundenmanagement (DE-588)4236865-0 s 1\p DE-604 Erscheint auch als Druck-Ausgabe Bolton, Ruth N. Service Excellence : Creating Customer Experiences that Build Relationships New York : Business Expert Press,c2016 9781631573712 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Bolton, Ruth N. Service Excellence Creating Customer Experiences that Build Relationships Customer services Qualitätsmanagement (DE-588)4219057-5 gnd Kundenmanagement (DE-588)4236865-0 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
subject_GND | (DE-588)4219057-5 (DE-588)4236865-0 (DE-588)4012183-5 |
title | Service Excellence Creating Customer Experiences that Build Relationships |
title_auth | Service Excellence Creating Customer Experiences that Build Relationships |
title_exact_search | Service Excellence Creating Customer Experiences that Build Relationships |
title_full | Service Excellence Creating Customer Experiences that Build Relationships |
title_fullStr | Service Excellence Creating Customer Experiences that Build Relationships |
title_full_unstemmed | Service Excellence Creating Customer Experiences that Build Relationships |
title_short | Service Excellence |
title_sort | service excellence creating customer experiences that build relationships |
title_sub | Creating Customer Experiences that Build Relationships |
topic | Customer services Qualitätsmanagement (DE-588)4219057-5 gnd Kundenmanagement (DE-588)4236865-0 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
topic_facet | Customer services Qualitätsmanagement Kundenmanagement Dienstleistungssektor |
work_keys_str_mv | AT boltonruthn serviceexcellencecreatingcustomerexperiencesthatbuildrelationships |