IT management: the art of managing IT based on a solid framework leveraging the company's political ecosystem
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Springer Vieweg
[2018]
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext http://www.springer.com/ Inhaltsverzeichnis |
| Beschreibung: | x, 194 Seiten Illustrationen 24 cm x 16.8 cm |
| ISBN: | 9783658193089 3658193085 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV044985537 | ||
| 003 | DE-604 | ||
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| 028 | 5 | 2 | |a Bestellnummer: 86849533 |
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| 100 | 1 | |a Pilorget, Lionel |d 1966- |e Verfasser |0 (DE-588)171263804 |4 aut | |
| 245 | 1 | 0 | |a IT management |b the art of managing IT based on a solid framework leveraging the company's political ecosystem |c Lionel Pilorget, Thomas Schell |
| 264 | 1 | |a Wiesbaden |b Springer Vieweg |c [2018] | |
| 300 | |a x, 194 Seiten |b Illustrationen |c 24 cm x 16.8 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Informationstechnik |0 (DE-588)4026926-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Informationsmanagement |0 (DE-588)4114012-6 |2 gnd |9 rswk-swf |
| 653 | |a UT | ||
| 653 | |a Business IT Alignment | ||
| 653 | |a Governance | ||
| 653 | |a IT Governance | ||
| 653 | |a IT Portfolio and Project Management | ||
| 653 | |a IT Project Management | ||
| 653 | |a IT Services | ||
| 653 | |a IT Strategy | ||
| 653 | |a KPI | ||
| 653 | |a Management | ||
| 653 | |a Portfolio | ||
| 653 | |a Process | ||
| 653 | |a Project | ||
| 653 | |a Reporting | ||
| 653 | |a Service | ||
| 653 | |a Standard IT Processes | ||
| 653 | |a Strategie | ||
| 653 | |a KJQ | ||
| 653 | |a UT | ||
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| 689 | 0 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Informationsmanagement |0 (DE-588)4114012-6 |D s |
| 689 | 1 | |5 DE-604 | |
| 700 | 1 | |a Schell, Thomas |e Verfasser |4 aut | |
| 710 | 2 | |a Springer Fachmedien Wiesbaden |0 (DE-588)1043386068 |4 pbl | |
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| 856 | 4 | 2 | |m X:MVB |u http://www.springer.com/ |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030377846&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030377846 | ||
Datensatz im Suchindex
| _version_ | 1804178590143610880 |
|---|---|
| adam_text | CONTENTS
1
INTRODUCTION
.............................................................................................................
1
1.1
DEFINITION
OF
IT
MANAGEMENT
.......................................................................
3
1.2
THE
MEANING
OF
IT
..........................................................................................
5
1.3
ORGANIZING
THE
IT
............................................................................................
7
1.4
SOURCING
MATTERS
............................................................................................
12
LITERATURE
...................................................................................................................
15
2
IT
PROCESSES
............................................................................................................
17
2.1
MODELLING
PROCESSES
.....................................................................................
18
2.2
STANDARD
IT
PROCESSES
...................................................................................
23
2.2.1
ITIL
(IT
INFRASTRUCTURE
LIBRARY)
....................................................
24
2.2.2
COBIT
(CONTROL
OBJECTIVES
FOR
INFORMATION
AND
RELATED
TECHNOLOGY)
.......................................................................................
26
2.2.3
IT4IT
(OPEN
GROUP)
.........................................................................
30
2.3
IT
PROCESS
LANDSCAPE
...................................................................................
33
2.4
DESIGN
OF
IT
PROCESSES
...................................................................................
37
2.4.1
IT
QUALITY
MANAGEMENT
CYCLE
..........................................................
37
2.4.2
APPLICATION
DEVELOPMENT
FLOW
........................................................
39
2.4.3
IT
SUPPLIER
MANAGEMENT
SWIM
LANE
..............................................
42
2.4.4
INCIDENT
MANAGEMENT
SIPOC
..........................................................
46
2.4.5
PROBLEM
MANAGEMENT
RACI
............................................................
49
LITERATURE
..................................................................................................................
52
3
IT
STRATEGY
..............................................................................................................
53
3.1
SOME THEORIES
ON
CORPORATE
STRATEGY
..........................................................
54
3.2
IT
STRATEGY
EASILY
DONE
.................................................................................
61
3.3
BUSINESS-IT
ALIGNMENT
.................................................................................
62
3.4
THE
SIX
KEY
COMPONENTS
OF
AN
IT
STRATEGY
.................................................
64
3.4.1
IT
PERSONAL
&
ORGANISATION
..............................................................
66
3.4.2
SOURCING
STRATEGY
...............................................................................
67
3.4.3
IT
ARCHITECTURE
&
STANDARDS
............................................................
68
V
VI
CONTENTS
3.4.4
IT
QUALITY
STANDARDS
.......................
69
3.4.5
IT
SERVICE
PORTFOLIO
............................................................................
70
3.4.6
IT
PROJECT
PORTFOLIO
............................................................................
71
LITERATURE
...................................................................................................................
72
4
IT
SERVICES
...............................................................................................................
73
4.1
ITSM
PRINCIPLES
...............................................................................................
76
4.2
IT
SERVICE
PORTFOLIO
........................................................................................
78
4.3
SERVICE
CATALOGUE
..........................................................................................
80
4.4
PROCESS-TO-SERVICE
..........................................................................................
84
4.5
CONFIGURATION
MANAGEMENT
DATA
BASE
(CMDB)
..........................................
90
4.6
CONTINUOUS
SERVICE
IMPROVEMENT
(CSI)
&
SERVICE
MATURITY
.....................
92
LITERATURE
...................................................................................................................
95
5
IT
PORTFOLIO
AND
PROJECT
MANAGEMENT
.........................................................
97
5.1
INTRODUCTION
....................................................................................................
97
5.2
IT
PROJECT
PORTFOLIO
MANAGEMENT
.................................................................
99
5.2.1
IT
PROJECT
PORTFOLIO
RECURRING
PROCESS
..............................................
100
5.2.2
STEP
1:
COLLECT
AND
SELECT
PROJECT
IDEAS
............................................
101
5.2.3
STEP
2:
ASSESS
PROJECT
REQUESTS
...........................................................
106
5.2.4
STEP
3:
SETUP,
LAUNCH
AND
MONITOR
PROJECTS
......................................
110
5.2.5
STEP
4:
EVALUATE
ACHIEVEMENTS
...........................................................
112
5.2.6
IT
PROJECT
PORTFOLIO
LIFECYCLE
.............................................................
113
5.3
IT
PROJECT
MANAGEMENT
....................................................................................
115
5.3.1
INTRODUCING
THE
PROJECT
MANAGEMENT
...................................................
116
5.3.2
PROJECT
ORGANISATION
..............................................................................
119
5.3.3
PROJECT
PHASES
......................................................................................
124
5.3.4
SUPPORT
PROCESSES
................................................................................
133
5.4
THE
HUMAN
FACTOR
............................................................................................
142
6
IT
REPORTING
................................................................
147
6.1
INTRODUCTION
..................................................
147
6.2
PERFORMANCE
MEASUREMENT
.........................................
149
6.3
PROCESS
KPIS
.....................................................................................................
151
6.4
BOTTOM-UP
IT
REPORTING
..................................................................................
152
6.5
IT
REPORTING
*
TOP-DOWN
*
................................................................................
156
6.6
IT
DASHBOARDS
...................................................................................................
158
6.7
IT
BUDGETING
AND
CONTROLLING
..........................................................................
162
LITERATURE
.....................................................................................................................
164
CONTENTS
VII
7
IT
GOVERNANCE
..................................................................
165
7.1
INTRODUCTION
.......................................................................................
165
7.2
IT
ROLES
.............................................................................................................
167
7.3
IT
GOVERNANCE
...................................................................................................
170
7.4
TEAMWORK
AND CONFLICT
MANAGEMENT
.............................................................
178
7.5
TRANSFORMING
ORGANISATIONS
..............................................................................
180
LITERATURE
.....................................................................................................................
183
8
CONCLUSION
.................................................................................................................
185
INDEX
....................................................................................................................................
191
|
| any_adam_object | 1 |
| author | Pilorget, Lionel 1966- Schell, Thomas |
| author_GND | (DE-588)171263804 |
| author_facet | Pilorget, Lionel 1966- Schell, Thomas |
| author_role | aut aut |
| author_sort | Pilorget, Lionel 1966- |
| author_variant | l p lp t s ts |
| building | Verbundindex |
| bvnumber | BV044985537 |
| classification_rvk | QP 345 ST 505 |
| classification_tum | DAT 060f |
| ctrlnum | (OCoLC)1042942494 (DE-599)DNB1137338237 |
| discipline | Informatik Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV044985537 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:06:23Z |
| institution | BVB |
| institution_GND | (DE-588)1043386068 |
| isbn | 9783658193089 3658193085 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030377846 |
| oclc_num | 1042942494 |
| open_access_boolean | |
| owner | DE-91G DE-BY-TUM DE-355 DE-BY-UBR DE-11 |
| owner_facet | DE-91G DE-BY-TUM DE-355 DE-BY-UBR DE-11 |
| physical | x, 194 Seiten Illustrationen 24 cm x 16.8 cm |
| publishDate | 2018 |
| publishDateSearch | 2018 |
| publishDateSort | 2018 |
| publisher | Springer Vieweg |
| record_format | marc |
| spelling | Pilorget, Lionel 1966- Verfasser (DE-588)171263804 aut IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem Lionel Pilorget, Thomas Schell Wiesbaden Springer Vieweg [2018] x, 194 Seiten Illustrationen 24 cm x 16.8 cm txt rdacontent n rdamedia nc rdacarrier Informationstechnik (DE-588)4026926-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 gnd rswk-swf UT Business IT Alignment Governance IT Governance IT Portfolio and Project Management IT Project Management IT Services IT Strategy KPI Management Portfolio Process Project Reporting Service Standard IT Processes Strategie KJQ Informationstechnik (DE-588)4026926-7 s Management (DE-588)4037278-9 s DE-604 Informationsmanagement (DE-588)4114012-6 s Schell, Thomas Verfasser aut Springer Fachmedien Wiesbaden (DE-588)1043386068 pbl Erscheint auch als Online-Ausgabe 978-3-658-19309-6 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=d385cd823fc640aaa2f368ce623e1201&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB http://www.springer.com/ DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030377846&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pilorget, Lionel 1966- Schell, Thomas IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem Informationstechnik (DE-588)4026926-7 gnd Management (DE-588)4037278-9 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| subject_GND | (DE-588)4026926-7 (DE-588)4037278-9 (DE-588)4114012-6 |
| title | IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem |
| title_auth | IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem |
| title_exact_search | IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem |
| title_full | IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem Lionel Pilorget, Thomas Schell |
| title_fullStr | IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem Lionel Pilorget, Thomas Schell |
| title_full_unstemmed | IT management the art of managing IT based on a solid framework leveraging the company's political ecosystem Lionel Pilorget, Thomas Schell |
| title_short | IT management |
| title_sort | it management the art of managing it based on a solid framework leveraging the company s political ecosystem |
| title_sub | the art of managing IT based on a solid framework leveraging the company's political ecosystem |
| topic | Informationstechnik (DE-588)4026926-7 gnd Management (DE-588)4037278-9 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| topic_facet | Informationstechnik Management Informationsmanagement |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=d385cd823fc640aaa2f368ce623e1201&prov=M&dok_var=1&dok_ext=htm http://www.springer.com/ http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030377846&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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