Co-production and co-creation: engaging citizens in public services
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York ; London
Routledge, Taylor & Francis Group
2018
|
| Schriftenreihe: | Routledge critical studies in public management
|
| Schlagworte: | |
| Online-Zugang: | Volltext Volltext Inhaltsverzeichnis |
| Beschreibung: | xiv, 308 Seiten Illustration |
| ISBN: | 9781138700116 |
| DOI: | 10.4324/9781315204956 |
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Datensatz im Suchindex
| _version_ | 1821991985109532672 |
|---|---|
| adam_text |
CO-PRODUCTION AND
CO-CREATION
ENGAGING CITIZENS IN PUBLIC SERVICES
EDITED BY TACO BRANDSEN,
TRUI STEEN AND BRAM VERSCHUERE
3
O ROUTLEDGE
JJJ^^ TAYLOR & FRANCIS CROUP
NEW YORK AND LONDON
CONTENTS
LIST OF FIGURES AND TABLES X
LIST OF CONTRIBUTORS XI
PARTI
CO-PRODUCTION AND CO-CREATION: DEFINITIONS AND
THEORETICAL PERSPECTIVES 1
1 CO-CRCATION AND CO-PRODUCTION IN PUBLIC SERVICES: URGENT
ISSUES IN PRACTICE AND RESEARCH 3
TACO BRANDSEN, TRUI STEEN AND BRAM VERSCHUERE
2 DEFINITIOTIS OF CO-PRODUCTION AND CO-CREATION 9
TACO BRANDSEN AND MARI.IES HONINGH
3 CO-PRODUCTION AND THE CO-CRCATION OF VALUE IN PUBLIC
SERVICES: A PERSPECTIVE FROM SERVICE MANAGEMENT 18
STEPHEN P. OSBORNE, KIRSTY STROKOSCH AND ZOE RADNOR
4 CO-PRODUCTION AT THE CROSSROADS OF PUBLIC
ADMINISTRATION REGIMES 27
VICTOR PESTOFF
4.1 CASE STUDY*CO-PRODUCTION OF CARE SERVICES: CO-OPTING
CITIZENS IN THE REFORM AGENDA 37
JOSE NEDERHAND AND INGMAR VAN MEERKERK
5 PUBLIC MANAGEMENT AND CO-PRODUCTION 40
JOHN ALFORD AND LOUISE FREIJSER
6 WHAT DO VOLUNTARY SECTOR STUDIES OFFER RESEARCH
ON CO-PRODUCTION? 49
LEHN M. BENJAMIN AND JEFFREY L. BRUDNEY
VI CONTENTS
PART 2
INFLUENCES ON THE PROCESS OF CO-PRODUCTION
AND CO-CREATION 61
7 UNRAVELLING THE CO-PRODUCERS: WHO ARC THEY AND
WHAT MOTIVATIONS DO THEY HAVE? ^
CAROI.A VAN EIJK AND MILA GASC6
7.1 CASE STUDY*THE SPANISH PROJECT PLA BUITS
77
MILA GASCO AND CAROLA VAN EIJK
8 THE ROLES OF THE PROFESSIONAL IN CO-PRODUCTION
AND CO-CREATION PROCESSES "
TRUI STEEN AND SANNA TUURNAS
8.1 CASE STUDY*MEDIATION SERVICE: CROSSING
THE LINE BETWEEN THE ROLES OF TRADITIONAL
WELFARE STATE PROFESSIONALS AND CITIZENS
AS VOLUNTARY MEDIATORS 93
SANNA TUURNAS
8.2 CASE STUDY*THE ROLE OF STAFF WITH LIVED EXPERIENCE
IN THE CO-PRODUCTION OF SUBSTANCE USE DISORDER
TREATMENT SERVICES 96
SUNGGEUN (ETHAN) PARK
9 WHO IS IN THE LEAD? NEW PERSPECTIVES ON LEADING
SERVICE CO-PRODUCTION 99
HANS SCHLAPPA AND YASSAMAN IMANI
9.1 CASE STUDY*LEADING CO-PRODUCTION: THE CASE
OF HERTFORDSHIRE FIRE AND RESCUE SERVICE'S
COMMUNITY VOLUNTEER SCHEME 109
YASSAMAN IMANI AND HANS SCHLAPPA
9.2 CASE STUDY*ENHANCING CO-CREATION THROUGH LINKING
LEADERSHIP: THE DANISH 'ZEBRA CITY' PROJECT 112
ANNE TORTZEN
10 THE INCREASING ROLE OF DIGITAL TECHNOLOGIES
IN CO-PRODUCTION AND CO-CREATION 115
VEIKO LEMBER
CONTENTS VII
10.1 CASE STUDY*HOW PUBLIC SERVICES IN SWEDEN HELP
NEWCOMERS TO INTEGRATE IN THE LABOUR MARKET AND
SOCIETY THROUGH THE DIGITAL PLATFORM MOBILCARN 128
SOMYA JOSHI, VASILIS KOUI.OLIAS, FRANCISCO GARCIA
MORAN AND ELKE LOEFFLER
10.2 CASE STUDY*ICT AND EMPOWERMENT OF FRAIL ELDERLY
IN FLEMISH MUNICIPALITIES 131
SYLKEJASPERS
10.3 CASE STUDY*REMOTE HEALTH MONITORING WITH WEARABLE
SENSORS AND SMARTPHONES 134
ANDRAS GABOR AND BARBARA GAUSZ
11 LEGAL DILEMMAS OF CO-PRODUCTION AND CO-CREATION 137
DAWID SZESCIFCO
11.1 CASE STUDY*THE EUROPEAN DISABILITY CARD 145
CHARLOTTE VAN DIJCK
PART 3
CO-PRODUCTION AND CO-CREATION IN DIFFERENT DOMAINS 149
12 CO-PRODUCTION IN HEALTHCARE 151
CAITI.IN MCMULI.IN AND CATHERINE NEEDHAM
12.1 CASE STUDY*CO-PRODUCING RECOMMENDATIONS
TO REDUCE DIAGNOSTIC ERROR 161
SUYEON JO AND TINA NABATCHI
12.2 CASE STUDY*CO-PRODUCTION OF SECONDARY HEALTH
SERVICES IN NIGERIA AND GHANA 164
MARY MANGAI, MICHIEL S. DE VRIES, AND JOHAN A. M. DE KRUIJF
13 PARENTS AS CO-PRODUCERS IN PRIMARY EDUCATION 167
MARLIES HON1NGH, ELENA BONDAROUK AND TACO BRANDSEN
13.1 CASE STUDY*PARTNERS FOR POSSIBILITY: CO-PRODUCTION
OF EDUCATION 174
DIRK BRAND AND MARLEEN ROLLAND
VIII CONTENTS
13.2 CASE STUDY*CO-CREATING SCHOOL MEALS SERVICES
GIUSEPPE AQUINO AND MADDALENA SORRENTINO
14 CO-PRODUCTION AND THE ENVIRONMENT 180
MARCO RANZATO AND LUISA MORETTO
14.1 CASE STUDY*BALADC VCRTC ET BLCUC AND HOT D'EAU:
CO-CREATION AND CO-PRODUCTION FOR THE ENVIRONMENT 191
MARCO RANZATO
14.2 CASE STUDY*CO-PRODUCING FLOOD RISK GOVERNANCE
IN ENGLAND, THE NETHERLANDS AND FLANDERS
HANNELORE MEES
15 CO-PRODUCTION IN COMMUNITY DEVELOPMENT
DAPHNE VANLEENE AND BRAM VERSCIIUERE
15.1 CASE STUDY*CO-PRODUCTION AND COMMUNITY
DEVELOPMENT IN FRANCE 208
CAITLIN MCMULLIN
16 PROVIDING PUBLIC SAFETY AND PUBLIC ORDER THROUGH
CO-PRODUCTION 211
ELKE LOEFFLER
16.1 CASE STUDY*THE BLUE AND YOU POLICE-COMMUNITY FORUM:
CO-PRODUCTION OF A COMMUNITY CONVERSATION 223
BRIAN N. WILLIAMS, DAN SILK, HADLEY NOBLES
AND JAINIECYA HARPER
16.2 CASE STUDY*DUTCH AND BELGIAN CITIZENS' MOTIVATIONS
TO ENGAGE IN NEIGHBOURHOOD WATCH SCHEMES 226
CAROLA VAN EIJK, TRUI STEEN AND BRAM VERSCHUERE
PART 4
THE EFFECTS OF CO-PRODUCTION AND CO-CREATION 229
17 CO-PRODUCTION, CO-CREATION, AND CITIZEN EMPOWERMENT 231
SUYEON JO AND TINA NABATCHI
17.1 CASE STUDY*CO-CREATION AND EMPOWERMENT: THE CASE
OF DR CONGO IN AGRICULTURAL AND RURAL SECTOR 240
PETER NGALA NTUMBA
CONTENTS IX
18 DEMOCRATIC CO-PRODUCTION: CONCEPTS AND DETERMINANTS 243
BRAM VERSCI1UF.RH, DAPHNE VANLEENE, TRUI STEEN
AND TACO BRANDSEN
18.1 CASE STUDY*CO-PRODUCTION OF NEW IMMIGRANT SERVICES
IN HONG KONG: FACILITATING THE INTEGRATION OF NEW
IMMIGRANTS INTO COMMUNITY 252
XUAN TU
18.2 CASE STUDY*THE RABOT NEIGHBOURHOOD: CO-PRODUCTION
IN COMMUNITY DEVELOPMENT 255
DAPHNE VANLEENE AND BRAM VERSCHUURE
19 THE EFFECTS OF CO-PRODUCTION ON TRUST 258
JOOST FLEDDERUS
19.1 CASE STUDY*BUILDING TRUST IN WORK CORPORATIONS 266
JOOST PI.EDDERUS
20 ASSESSING THE EFFECT OF CO-PRODUCTION ON OUTCOMES,
SERVICE QUALITY AND EFFICIENCY 269
ELKE LOEFFLER AND TONY BOVA1RD
20.1 CASE STUDY*AMADIBA ADVENTURES: CO-CREATING
COMMUNITY-BASED TOURISM 281
NTUTHUKO MCHUNU AND FRANCOIS TIIERON
21 THE DARK SIDE OF CO-CREATION AND CO-PRODUCTION:
SEVEN EVILS 284
TRUI STEEN, TACO BRANDSEN AND BRAM VERSCHUERE
21.1 CASE STUDY*EXPERTS-BY-EXPERIENCE IN FINNISH SOCIAL
WELFARE 294
TAINA MERILUOTO
PART 5
CONCLUDING CHAPTER 297
22 HOW TO ENCOURAGE CO-CREATION AND CO-PRODUCTION:
SOME RECOMMENDATIONS 299
TACO BRANDSEN, TRUI STEEN AND BRAM VERSCHUERE
INDEX 303
FIGURES AND TABLES
FIGURES
3.1 CONCEPTUALIZING CO-PRODUCTION AND THE CO-CREATION
OF VALUE IN PUBLIC SERVICES FROM A SERVICE MANAGEMENT
PERSPECTIVE 22
4.1 PUBLIC ADMINISTRATION REGIMES: CITIZEN PARTICIPATION
AND RESPONSIBILITY 28
4.2 THE ROLE OF CITIZENS AS USERS OF PUBLIC SERVICES 31
4.3 THE ROLE OF PROFESSIONALS IN GUARANTEEING SERVICE QUALITY 33
14.1 PRODUCTION/CONSUMPTION OF NATURAL RESOURCES IN
PHYSICAL RELATION TO THE USER/RESOURCE ACCORDING TO
THE CONVENTIONAL MODEL FOR WATER, ENERGY, AND WASTE
SERVICES AND TO CO-PRODUCTION; THE SHIFT IS BOTH FROM THE
USER'S RESOURCE CONSUMPTION TO THE RECIPIENT'S RESOURCE
PRODUCTION AND FROM DISTANCE TO PROXIMITY WITH
REGARD TO RESOURCES AND RECIPIENTS 182
20.1 PATHWAYS LINKING CO-PRODUCTION ACTIVITY TO PUBLIC
SERVICES AND PUBLICLY DESIRED OUTCOMES 270
TABLES
2.1 DIFFERENT TYPES OF CO-PRODUCTION AND CO-CREATION 14
7.1 SUMMARY OF THE CONTRIBUTION OF DIFFERENT FIELDS TO THE
STUDY OF CO-PRODUCERS' MOTIVATION 69
9.1 BEHAVIOURS THAT ARE LIKELY TO FOSTER OR LEAD TO RESISTANCE
IN ADOPTING SHARED LEADERSHIP PRACTICES 105
16.1 INTENSITIES OF CITIZEN- AND USER-LED CO-PRODUCTION
IN PUBLIC SAFETY AND PUBLIC ORDER 213
17.1 EMPOWERING PROCESSES AND EMPOWERED OUTCOMES
ACROSS LEVELS OF ANALYSIS (ZIMMERMAN, 2000) 233 |
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| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| id | DE-604.BV044975876 |
| illustrated | Illustrated |
| indexdate | 2025-01-22T23:02:40Z |
| institution | BVB |
| isbn | 9781138700116 |
| language | English |
| lccn | 017059608 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030368323 |
| oclc_num | 1033815975 |
| open_access_boolean | 1 |
| owner | DE-12 DE-634 DE-210 DE-521 DE-1102 DE-1046 DE-1028 DE-1050 DE-573 DE-M347 DE-92 DE-1051 DE-898 DE-BY-UBR DE-859 DE-860 DE-1049 DE-861 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-Re13 DE-BY-UBR DE-Y3 DE-255 DE-Y7 DE-Y2 DE-70 DE-2174 DE-127 DE-22 DE-BY-UBG DE-155 DE-BY-UBR DE-91 DE-BY-TUM DE-384 DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 |
| owner_facet | DE-12 DE-634 DE-210 DE-521 DE-1102 DE-1046 DE-1028 DE-1050 DE-573 DE-M347 DE-92 DE-1051 DE-898 DE-BY-UBR DE-859 DE-860 DE-1049 DE-861 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-Re13 DE-BY-UBR DE-Y3 DE-255 DE-Y7 DE-Y2 DE-70 DE-2174 DE-127 DE-22 DE-BY-UBG DE-155 DE-BY-UBR DE-91 DE-BY-TUM DE-384 DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 |
| physical | xiv, 308 Seiten Illustration |
| psigel | ZDB-94-OAB ZDB-7-TOA |
| publishDate | 2018 |
| publishDateSearch | 2018 |
| publishDateSort | 2018 |
| publisher | Routledge, Taylor & Francis Group |
| record_format | marc |
| series2 | Routledge critical studies in public management |
| spelling | Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere New York ; London Routledge, Taylor & Francis Group 2018 xiv, 308 Seiten Illustration txt rdacontent n rdamedia nc rdacarrier Routledge critical studies in public management Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst (DE-588)4043169-1 gnd rswk-swf Verwaltung (DE-588)4063317-2 gnd rswk-swf Bürgerbeteiligung (DE-588)4008767-0 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Verwaltung (DE-588)4063317-2 s Öffentlicher Dienst (DE-588)4043169-1 s Bürgerbeteiligung (DE-588)4008767-0 s DE-604 Brandsen, Taco 1972- (DE-588)1146968051 edt Steen, Trui (DE-588)1211698440 edt Verschuere, Bram 1977- (DE-588)1014346460 edt Erscheint auch als Online-Ausgabe 978-1-315-20495-6 Erscheint auch als Online-Ausgabe, web pdf 978-1-351-79257-8 Erscheint auch als Online-Ausgabe, epub 978-1-351-79256-1 Erscheint auch als Online-Ausgabe, mobipocket 978-1-351-79255-4 https://www.doabooks.org/doab?func=fulltext&uiLanguage=en&rid=33985 Verlag kostenfrei Volltext https://doi.org/10.4324/9781315204956 Verlag kostenfrei Volltext SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030368323&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Co-production and co-creation engaging citizens in public services Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst (DE-588)4043169-1 gnd Verwaltung (DE-588)4063317-2 gnd Bürgerbeteiligung (DE-588)4008767-0 gnd |
| subject_GND | (DE-588)4043169-1 (DE-588)4063317-2 (DE-588)4008767-0 (DE-588)4522595-3 |
| title | Co-production and co-creation engaging citizens in public services |
| title_auth | Co-production and co-creation engaging citizens in public services |
| title_exact_search | Co-production and co-creation engaging citizens in public services |
| title_full | Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere |
| title_fullStr | Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere |
| title_full_unstemmed | Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere |
| title_short | Co-production and co-creation |
| title_sort | co production and co creation engaging citizens in public services |
| title_sub | engaging citizens in public services |
| topic | Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst (DE-588)4043169-1 gnd Verwaltung (DE-588)4063317-2 gnd Bürgerbeteiligung (DE-588)4008767-0 gnd |
| topic_facet | Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst Verwaltung Bürgerbeteiligung Fallstudiensammlung |
| url | https://www.doabooks.org/doab?func=fulltext&uiLanguage=en&rid=33985 https://doi.org/10.4324/9781315204956 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030368323&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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