Listening: processes, functions, and competency
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York ; London
Routledge
2018
|
| Ausgabe: | Second Edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xvi, 357 Seiten Illustrationen |
| ISBN: | 9781138229495 9781138229501 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
A cknowledgments
Preface
Xlll
xv
PARTI
Listening as a Cognitive Process
1
1 Introduction and Overview
3
Case Study 1.1 Introductions 3
Introduction 4
Listening is Fundamental 4
The Importance of Listening Competency 4
Listening Takes Time (Literally) 5
Defining Listening 7
Models of Listening 8
Speech Communication Models 9
Cognitive Models 10
Speech Science Models 10
Current Listening Models 11
The Listening MAT ERRS Model 12
Worthington Fitch-Hauser Model of Listening: Listening MATERRS 13
Mental Stimulus 13
Awareness 13
Translation 14
Evaluation 15
Recall 15
Responding 15
Staying Connected (and Motivated) 16
Overview of the Text 16
Key Concepts 17
Discussion Questions 18
Listening A ctivities 18
A dditional Readings 19
vi Contents
2 Listening: Types and Competencies 22
Case Study 2.1 Listening is Hard to Do 22
Listening as a Critical Communication Competency 22
Listening Competency 22
Types of Listening 25
Discriminative Listening 25
Comprehensive Listening 27
Critical Listening 28
Case Study 2.2 Distinguishing Facts from Opinion 29
Appreciative Listening 31
Therapeutic Listening 33
Empathic Listening 33
Case Study 2.3 Mr. Gutierrez and Dr. Kyle 34
Levels of Listening 37
Case Study 2.4 Nolvias Frustration 39
Summary 40
Key Concepts 41
Discussion Questions 41
Listening A ctivities 42
3 Listening and Information Processing 46
Case Study 3.1 Carter s Dilemma 46
Receiving and Processing Information 47
Schemas and Information Processing 52
Schemas and Attending 54
Schemas and Perceiving 54
Schemas and Memory 59
Schema and Listening 60
Summary 62
Key Concepts 62
Discussion Questions 63
Listening A ctivities 63
Additional Readings 65
4 Individual Differences in Listening Processes 68
Case Study 4.1 Troubles 68
Why Study Individual Differences? 69
Exploring Personality Traits 69
Personality States versus Traits 70
Personality Type 70
Extraversión or Introversion 71
Sensing or Intuiting 73
Thinking or Feeling 74
Judgment or Perception 74
Listening Style 76
Contents vii
Listening Style as Habitual Listening 76
Listening Style as a Situational Demand 78
Empathy 80
Active-empathtic Listening 80
Sociability 82
Conversational Sensitivity 84
Emotional Intelligence 85
Communication Apprehension 87
Cognitive Complexity 88
Summary 91
Key Concepts 91
Discussion Questions 92
Listening A ctivities 92
Additional Readings 94
5 Listening in a Mediated World 98
Case Study 5.1 What do You Mean I’m not Listening to You? 98
Noise Sensitivity 98
Mediated Social Interactions 102
Mobile Devices 103
Case Study 5.2 How to Succeed in Business? 106
Media Supported Multitasking 106
The Multitasking Brain 106
The Downsides to Switch-tasking 108
Why do we Switch-task? 109
The Exceptions 109
Strategies to Reduce Switch-tasking 110
Computers, Television, and Music 111
Computer-Mediated Communication 111
Case Study 5.3 The Interview 112
Television 112
Music 113
Listening, Learning, and Technology 114
Summary 117
Key Concepts 117
Discussion Questions 117
Listening A ctivities 118
A dditional Readings 119
PART II 123
Listening as a Social Function
6 Listening in the Conversational Context 125
Case Study 6.1 Stressed Out 125
viii Contents
Conversations and Interaction 125
Grice’s Maxims 127
Defining Conversation 128
Case Study 6.2 Conversational Bypassing 129
Conversations as Co-creations 129
Case Study 6.3 Co-creating Conversation 130
Conversa tional Variables 131
Individual Differences 131
Accommodation 133
Conversational Context 134
Self-verification 134
Storytelling and Identity 135
Social Support 136
Directive and Non-directive Social Support 137
Case Study 6.4 Listening for Tone 137
Additional Attributes of Social Support 138
Case Study 6.5 A Long Day 139
Identifying Negative Social Support 140
Problem and Emotion-focused Support 141
Meeting Social Support Needs 142
Conflict 142
Handling Angry People 143
Conflict and Culture 144
Summary 145
Key Concepts 145
Discussion Questions 146
Listening A ctivities 146
Additional Readings 148
7 Listening and Relationship Building: The Family Context 152
Case Study 7.1 All in the Family 152
Listening in Relationships 152
Why Study Listening in Families? 154
Family Communication Features 155
Family Orientation Schemas 155
Family Talks 156
Confirmation 157
Self-disclosure 159
The Role of Family Stories 160
Establishing Family Schemas and Scripts 161
Parents as Communication Teachers 163
Learning Conversational Rules 163
Learning Social Support 164
Learning Problem Solving 164
Contents ix
Learning to Manage Emotions 165
Molding Children’s Listening Behaviors 166
Why Parents “Don’t Listen’’ 167
Parent-Child Conflict 170
Sibling Relationships 173
Communicating with Older Adults 174
Summary 175
Key Concepts 175
Discussion Questions 176
Listening Activities 176
Additional Readings 179
8 Listening and Relationship Building: Friends and Romance 185
Case Study 8.1 What Makes a Relationship? 185
Making and Becoming Friends 185
Early Friendships: Early and Middle Childhood 186
Case Study 8.2 Bens Story 187
Adolescent Friendships 188
Adult Friendships 188
Friendships and Mediated Communication 189
Building Friendships 190
Listening in Intimate Relationships 191
Dating/Initiating Romantic Relationships 191
Developing and Maintaining Romantic Relationships 193
Commi tted Couples 196
Marital Satisfaction 198
Couples in Conflict 199
Listening Responses to Conflict 202
Communication Patterns 202
Culture and Commitment 203
Summary 204
Key Concepts 204
Discussion Questions 204
Listening A ctivities 205
Additional Readings 208
PART III
Listening as a Critical Professional Competency 213
9 Listening in Context: Education 215
Case Study 9.1 Classroom Listening 215
Introduction 215
A cademic Listening 217
x Contents
Individual Differences in the Learning Experience 218
Relevancy 218
Learning Style 219
Emotional Intelligence 221
Communication and Individual Receiver Apprehension 222
Teaching Goals and Methods 224
Listening and the Educational “Audience 226
Communicating Interpersonally: Teachers and Students 227
Communicating in the Classroom 228
Listening and Taking Notes 230
Culture and Diversity 232
Gender 233
Socioeconomic Differences 233
Culture and Ethnicity 234
Special Challenges for Non-native Speakers 235
Summary 236
Key Concepts 236
Discussion Questions 237
Listening A ctivities 238
Additional Readings 239
10 Listening in Context: Organizations
Case Study 10A Cultural Differences and Organizational Listening 243
Understanding Organizations 244
Purpose and Mission 244
Organizational Culture 245
Organizational Climate 248
Organizational Social Support 249
Leadership 251
The Listening Organization 253
The Learning (Listening) Organization 255
Organization Structure and Change 256
Listening and Organizational Conflict 257
Case Study 10.2 When Corporate Cultures Collide 258
Employee Relations 260
Customer Satisfaction 260
Failure to Listen 261
Becoming a Listening Organization 263
Summary 264
Key Concepts 265
Discussion Questions 265
Listening A ctivities 266
Additional Readings 267
Contents xi
11 Listening and Health: Psychological and Physical Realities 271
Case Study 11.1 The Physicians Office 271
The Importance of Health Communication 272
Listening and Psychological Wellbeing 273
Elements of Reflective Listening 273
Listening and Physical Wellbeing 274
Factors Affecting Patient-Provider Interactions 275
Nature of the Visit 275
Patient Sex 275
Case Study 11.2 Deenas Story 276
Impact of Culture 276
Age 277
Case Study 11.3 Helping Nana 278
What You Can do as a Patient 279
Enhancing Communication 279
Provider Communication and Listening 281
Case Study 11.4 NaMus Story 283
Factors Influencing Providers 283
Patient Outcomes: Satisfaction and Compliance 285
Tips for Health Workers and Volunteers 286
Summary 289
Key Concepts 290
Discussion Questions 291
Listening A ctivities 291
Additional Readings 293
12 Listening in Legal Contexts 299
Case Study 12.1 Shooting at Mercs Department Store 299
Case Study 12.2 To Catch a Vandal 300
Public Safety Officials 300
Law Enforcement Officers 300
Case Study 12.3 Office Invasion 300
Crisis Negotiation 302
Attorney-Client Communication 304
Advice for Attorneys 305
Advice for Clients 308
Listening Challenges of the Jury 309
The Jury as Audience 309
Listening and Voir Dire 309
Courtroom Context 311
Opening Statements 311
Testimony 312
xii Contents
Case Study 12.4 Silicone Breast Implant 312
Closing Arguments 313
Jury Deliberations 313
A Iter native Dispute Resolution 315
Types of Disputes 315
Listening and Alternative Dispute Resolution 316
Mediation 316
Case Study 12.5 Kathryn and Indigo ’s Problem 317
Summary 319
Key Concepts 319
Discussion Questions 320
Listening Activities 320
Additional Readings 322
PART IV
Listening: New Frontiers 325
13 Transforming Listening: Future Directions 327
Case Study 13.1 Looking Back. Looking Forward. 327
Functional Magnetic Resonance Imaging 328
The Musical Brain 331
Effects of Listening to Music 334
Aural Architecture (and More) 335
Listening and Technology 336
Exploring Listening and Conversations 337
Exploring Listening and Education 338
Concluding Thoughts 340
Is it Listening? 340
Key Concepts 341
Discussion Questions 341
Listening A divides 342
Additional Readings 344
Index
347
|
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| spelling | Worthington, Debra L. Verfasser (DE-588)1143842324 aut Listening processes, functions, and competency Debra L. Worthington, PhD, Margaret E. Fitch-Hauser, PhD Second Edition New York ; London Routledge 2018 xvi, 357 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Listening Listening comprehension Listening Social aspects Hören (DE-588)4025405-7 gnd rswk-swf Wahrnehmungspsychologie (DE-588)4079011-3 gnd rswk-swf Zuhören (DE-588)4192660-2 gnd rswk-swf Interaktion (DE-588)4027266-7 gnd rswk-swf Gesellschaft (DE-588)4020588-5 gnd rswk-swf Psychologie (DE-588)4047704-6 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Zuhören (DE-588)4192660-2 s Gesellschaft (DE-588)4020588-5 s Psychologie (DE-588)4047704-6 s DE-604 Hören (DE-588)4025405-7 s Interaktion (DE-588)4027266-7 s Wahrnehmungspsychologie (DE-588)4079011-3 s Fitch-Hauser, Margaret E. Verfasser aut Erscheint auch als Online-Ausgabe 978-1-315-38920-2 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030361642&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Worthington, Debra L. Fitch-Hauser, Margaret E. Listening processes, functions, and competency Listening Listening comprehension Listening Social aspects Hören (DE-588)4025405-7 gnd Wahrnehmungspsychologie (DE-588)4079011-3 gnd Zuhören (DE-588)4192660-2 gnd Interaktion (DE-588)4027266-7 gnd Gesellschaft (DE-588)4020588-5 gnd Psychologie (DE-588)4047704-6 gnd |
| subject_GND | (DE-588)4025405-7 (DE-588)4079011-3 (DE-588)4192660-2 (DE-588)4027266-7 (DE-588)4020588-5 (DE-588)4047704-6 (DE-588)4123623-3 |
| title | Listening processes, functions, and competency |
| title_auth | Listening processes, functions, and competency |
| title_exact_search | Listening processes, functions, and competency |
| title_full | Listening processes, functions, and competency Debra L. Worthington, PhD, Margaret E. Fitch-Hauser, PhD |
| title_fullStr | Listening processes, functions, and competency Debra L. Worthington, PhD, Margaret E. Fitch-Hauser, PhD |
| title_full_unstemmed | Listening processes, functions, and competency Debra L. Worthington, PhD, Margaret E. Fitch-Hauser, PhD |
| title_short | Listening |
| title_sort | listening processes functions and competency |
| title_sub | processes, functions, and competency |
| topic | Listening Listening comprehension Listening Social aspects Hören (DE-588)4025405-7 gnd Wahrnehmungspsychologie (DE-588)4079011-3 gnd Zuhören (DE-588)4192660-2 gnd Interaktion (DE-588)4027266-7 gnd Gesellschaft (DE-588)4020588-5 gnd Psychologie (DE-588)4047704-6 gnd |
| topic_facet | Listening Listening comprehension Listening Social aspects Hören Wahrnehmungspsychologie Zuhören Interaktion Gesellschaft Psychologie Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030361642&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT worthingtondebral listeningprocessesfunctionsandcompetency AT fitchhausermargarete listeningprocessesfunctionsandcompetency |