Usability assessment: how to measure the usability of products, services, and systems
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Santa Monica, CA
The Human Factors and Ergonomics Society
[2016]
|
| Schriftenreihe: | Users' guides to human factors and ergonomics methods
Volume 1 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (pages 102-111) and index |
| Beschreibung: | vi,112 Seiten Illustrationen 26 cm |
| ISBN: | 9780945289494 0945289499 |
Internformat
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| 245 | 1 | 0 | |a Usability assessment |b how to measure the usability of products, services, and systems |c Philip Kortum |
| 264 | 1 | |a Santa Monica, CA |b The Human Factors and Ergonomics Society |c [2016] | |
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Datensatz im Suchindex
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|---|---|
| adam_text | TABLE OF CONTENTS
Foreword......................-........................................................1
Preface................................................................................ 4
Chapter 1: What Is Usability Assessment?.................................................5
1A: A Brief History.................................................................5
IB: What Makes Something Usable?....................................................7
1C: Myths of Usability Assessment...................................................8
ID: Suggested Reading..............................................................15
Chapter 2: Why Assess Usability?........................................................16
2A: Product Improvement............................................................16
2B: Financial Benefits.............................................................20
2C: Suggested Reading..............................................................22
Chapter 3: Prepare to Perform the Usability Evaluation..................................23
3A: Introduction to the DSL Self-Installation Example.............................23
3B: Define Your Purpose: Formative Versus Summative Assessments...................25
3C: Define Your Users..............................................................27
3D: Perform a Preliminary Assessment I: Heuristic Assessment......................29
3E: Define Your Tasks..............................................................32
3F: Perform a Preliminary Assessment II: Cognitive Walk-Through...................34
3G: Suggested Reading.............................................................37
Chapter 4: Create Your Test Plan........................................................38
4A: Define Your Metrics............................................................38
4B: Define Your Testing Environment................................................46
4C: Define Your Timing Parameters..................................................49
4D: Define Your Testing Material and Equipment.....................................50
4E: Verify Your Users..............................................................53
4F: Obtain Approval (IRB)..........................................................53
4G: Suggested Reading............................................................ 55
Chapter 5: Perform the Usability Test...................................................56
5A: Recruit Your Users.............................................................56
5B: Conduct the Pilot Test.........................................................59
5C: Conduct the Full Test..........................................................60
5D: Report Your Results.............................................................63
5E: Postlaunch and Postmortem Reviews..............................................65
5F: When Things Go Wrong...........................................................65
5G: Suggested Reading..............................................................68
Usability Assessment v [ P a g e
Chapter 6: Special Cases of Usability Assessment.........................................69
6A: Usability Testing With Telemetry................................................69
6B: Medical Device Testing..........................................................70
6C: Mobile Device Testing...........................................................72
6D: Subjective Assessment Without Specific Tasks....................................74
6E: Special Populations and Populations With Disabilities...........................75
6F: Suggested Reading...............................................................76
Chapter 7: Real-Life Example 1: Formative Assessment of a Corporate Web Portal...........77
7A: Define the Purpose of the Test..................................................77
7B: Define the Users................................................................78
7C: Perform a Preliminary Assessment I: Heuristic Assessment........................78
7D: Define the Tasks................................................................78
7E: Perform a Preliminary Assessment II: Cognitive Walk-Through.....................80
7F: Create the Test Plan............................................................81
7G: Recruit the Users...............................................................85
7H: Run the Test.................................................................. 85
71: Report the Results..............................................................86
7J: Suggested Reading...............................................................87
Chapter 8: Real-Life Example 2: Summative Assessment of a High-Security Voting System....88
8A: Define the Purpose of the Test..................................................88
8B: Define the Users................................................................89
8C: Perform a Preliminary Assessment I: Heuristic Assessment........................89
8D: Define the Tasks................................................................90
8E: Perform a Preliminary Assessment II: Cognitive Walk-Through.....................91
8F: Create the Test Plan............................................................93
8G: Recruit the Users...............................................................96
8H: Run the Test.................................................................. 97
81: Report the Results..............................................................97
8J: Differences Between the Two Case Studies........................................98
8K: Suggested Reading...............................................................99
Chapter 9: Some Parting Advice..........................................................100
Appendix A: Usability Assessment Checklist..............................................101
References..............................................................................102
Index...................................................................................109
About the Author........................................................................112
vi I Page
Usability Assessment
|
| any_adam_object | 1 |
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| dewey-ones | 620 - Engineering and allied operations |
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| discipline | Technik Informatik Wirtschaftswissenschaften |
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| language | English |
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| spelling | Kortum, Philip (DE-588)1307256554 aut Usability assessment how to measure the usability of products, services, and systems Philip Kortum Santa Monica, CA The Human Factors and Ergonomics Society [2016] vi,112 Seiten Illustrationen 26 cm txt rdacontent n rdamedia nc rdacarrier Users' guides to human factors and ergonomics methods Volume 1 Includes bibliographical references (pages 102-111) and index Human engineering Product design User-centered system design Systementwurf (DE-588)4261480-6 gnd rswk-swf Benutzerfreundlichkeit (DE-588)4005541-3 gnd rswk-swf Industriedesign (DE-588)4072788-9 gnd rswk-swf Anthropotechnik (DE-588)4142646-0 gnd rswk-swf Benutzerfreundlichkeit (DE-588)4005541-3 s Anthropotechnik (DE-588)4142646-0 s Industriedesign (DE-588)4072788-9 s Systementwurf (DE-588)4261480-6 s DE-604 Users' guides to human factors and ergonomics methods Volume 1 (DE-604)BV045004480 1 Digitalisierung UB Passau - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030338498&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kortum, Philip Usability assessment how to measure the usability of products, services, and systems Users' guides to human factors and ergonomics methods Human engineering Product design User-centered system design Systementwurf (DE-588)4261480-6 gnd Benutzerfreundlichkeit (DE-588)4005541-3 gnd Industriedesign (DE-588)4072788-9 gnd Anthropotechnik (DE-588)4142646-0 gnd |
| subject_GND | (DE-588)4261480-6 (DE-588)4005541-3 (DE-588)4072788-9 (DE-588)4142646-0 |
| title | Usability assessment how to measure the usability of products, services, and systems |
| title_auth | Usability assessment how to measure the usability of products, services, and systems |
| title_exact_search | Usability assessment how to measure the usability of products, services, and systems |
| title_full | Usability assessment how to measure the usability of products, services, and systems Philip Kortum |
| title_fullStr | Usability assessment how to measure the usability of products, services, and systems Philip Kortum |
| title_full_unstemmed | Usability assessment how to measure the usability of products, services, and systems Philip Kortum |
| title_short | Usability assessment |
| title_sort | usability assessment how to measure the usability of products services and systems |
| title_sub | how to measure the usability of products, services, and systems |
| topic | Human engineering Product design User-centered system design Systementwurf (DE-588)4261480-6 gnd Benutzerfreundlichkeit (DE-588)4005541-3 gnd Industriedesign (DE-588)4072788-9 gnd Anthropotechnik (DE-588)4142646-0 gnd |
| topic_facet | Human engineering Product design User-centered system design Systementwurf Benutzerfreundlichkeit Industriedesign Anthropotechnik |
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