Designing and using organizational surveys:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London ; New York
Routledge
2017
|
| Schriftenreihe: | A Gower book
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | XII, 188 Seiten Diagramme |
| ISBN: | 9781138256132 9780566079757 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804178278162890752 |
|---|---|
| adam_text | Contents
List of figures vii
List of tables ix
Acknowledgements xi
Introduction 1
What is a survey? 3
A brief history of surveys 6
Contemporary growth and usage of surveys 8
Surveys in contemporary organizational life 8
The seven steps to effective organizational surveys 12
Step 1 Pooling resources 19
Setting clear strategic objectives 22
Obtaining commitment 27
Overcoming resistance and apathy 29
Deciding what information to collect 31
Checklist for Step 1 33
Step 2 Developing a world-class survey 37
Using a survey design team 38
Gathering preliminary information 40
Identifying key issues 41
Discussing your findings 42
Drafting the initial survey document 43
Pre-test the survey 61
Checklist for Step 2 63
Step 3 Communicating objectives 65
The CPR model of organizational communication 67
First contact with employees 70
Communicating the survey itself 72
Guidelines for communicating to employees 77
V
DESIGNING AND USING ORGANIZATIONAL SURVEYS
Recognizing informal systems 78
Checklist for Step 3 80
Step 4 Administering the survey 83
Timing of administration 84
Working with the project plan 85
Sample versus census 87
Methods of administration and data collection 89
Response rates 97
Learning while doing 99
Checklist for Step 4 99
Step 5 Interpreting results 101
The role of statistics 102
The importance of timing 104
Data entry 107
Data preparation 111
Duplicate responses from same individual 113
Item-level analysis 117
Conceptual-level analysis 122
Comparative analysis 128
Content analysis of write-in comments 133
Checklist for Step 5 137
Step 6 Delivering the findings 139
Understanding the roll-out process 140
Preparing the survey report 143
Balancing expectations and reality 155
Checklist for Step 6 156
Step 7 Learning into action 159
Barriers to the transfer of ownership 161
A commitment to action 164
Cascading results and action planning 166
The action planning process 167
Linking survey results to other measures
of performance 171
Building systems for evaluating success 175
Checklist for Step 7 176
References 179
Subject index 183
Index of authors cited 187
vi
Contents
List of figures vii
List of tables ix
Acknowledgements xi
Introduction 1
What is a survey? 3
A brief history of surveys 6
Contemporary growth and usage of surveys 8
Surveys in contemporary organizational life 8
The seven steps to effective organizational surveys 12
Step 1 Pooling resources 19
Setting clear strategic objectives 22
Obtaining commitment 27
Overcoming resistance and apathy 29
Deciding what information to collect 31
Checklist for Step 1 33
Step 2 Developing a world-class survey 37
Using a survey design team 38
Gathering preliminary information 40
Identifying key issues 41
Discussing your findings 42
Drafting the initial survey document 43
Pre-test the survey 61
Checklist for Step 2 63
Step 3 Communicating objectives 65
The CPR model of organizational communication 67
First contact with employees 70
Communicating the survey itself 72
Guidelines for communicating to employees 77
V
DESIGNING AND USING ORGANIZATIONAL SURVEYS
Recognizing informal systems 78
Checklist for Step 3 80
Step 4 Administering the survey 83
Timing of administration 84
Working with the project plan 85
Sample versus census 87
Methods of administration and data collection 89
Response rates 97
Learning while doing 99
Checklist for Step 4 99
Step 5 Interpreting results 101
The role of statistics 102
The importance of timing 104
Data entry 107
Data preparation 111
Duplicate responses from same individual 113
Item-level analysis 117
Conceptual-level analysis 122
Comparative analysis 128
Content analysis of write-in comments 133
Checklist for Step 5 137
Step 6 Delivering the findings 139
Understanding the roll-out process 140
Preparing the survey report 143
Balancing expectations and reality 155
Checklist for Step 6 156
Step 7 Learning into action 159
Barriers to the transfer of ownership 161
A commitment to action 164
Cascading results and action planning 166
The action planning process 167
Linking survey results to other measures
of performance 171
Building systems for evaluating success 175
Checklist for Step 7 176
References 179
Subject index 183
Index of authors cited 187
vi
|
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| discipline | Wirtschaftswissenschaften |
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| language | English |
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| spelling | Church, Allan H. 1966- Verfasser (DE-588)173238823 aut Designing and using organizational surveys Allan H. Church, Janine Waclawski London ; New York Routledge 2017 XII, 188 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier A Gower book Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Umfrage (DE-588)4005227-8 gnd rswk-swf Betrieb (DE-588)4006138-3 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Betrieb (DE-588)4006138-3 s Umfrage (DE-588)4005227-8 s DE-604 Mitarbeiter (DE-588)4120744-0 s Organisation (DE-588)4043774-7 s 1\p DE-604 Waclawski, Janine 1966- Verfasser (DE-588)173238831 aut Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030154558&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030154558&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Church, Allan H. 1966- Waclawski, Janine 1966- Designing and using organizational surveys Mitarbeiter (DE-588)4120744-0 gnd Umfrage (DE-588)4005227-8 gnd Betrieb (DE-588)4006138-3 gnd Organisation (DE-588)4043774-7 gnd |
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| title | Designing and using organizational surveys |
| title_auth | Designing and using organizational surveys |
| title_exact_search | Designing and using organizational surveys |
| title_full | Designing and using organizational surveys Allan H. Church, Janine Waclawski |
| title_fullStr | Designing and using organizational surveys Allan H. Church, Janine Waclawski |
| title_full_unstemmed | Designing and using organizational surveys Allan H. Church, Janine Waclawski |
| title_short | Designing and using organizational surveys |
| title_sort | designing and using organizational surveys |
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Inhaltsverzeichnis