Service failures and recovery in tourism and hospitality: a practical manual
Saved in:
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Wallingford ; Boston
CABI
2017
|
| Subjects: | |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | VIII, 236 Seiten Diagramme |
| ISBN: | 9781786390677 |
Staff View
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| 245 | 1 | 0 | |a Service failures and recovery in tourism and hospitality |b a practical manual |c edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| 264 | 1 | |a Wallingford ; Boston |b CABI |c 2017 | |
| 300 | |a VIII, 236 Seiten |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Tourism |x Management | |
| 650 | 4 | |a Hospitality industry |x Management | |
| 650 | 4 | |a Customer services |z Management | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Tourismus |0 (DE-588)4018406-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
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| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Koc, Erdogan |4 edt | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |t Service failures and recovery in tourism hospitality |d Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017 |z 9781786390691 |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030149704 | ||
Record in the Search Index
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| building | Verbundindex |
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| discipline | Wirtschaftswissenschaften Geographie |
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| id | DE-604.BV044754127 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:01:17Z |
| institution | BVB |
| isbn | 9781786390677 |
| language | English |
| lccn | 017022424 |
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| physical | VIII, 236 Seiten Diagramme |
| publishDate | 2017 |
| publishDateSearch | 2017 |
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| publisher | CABI |
| record_format | marc |
| spelling | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey Wallingford ; Boston CABI 2017 VIII, 236 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Koc, Erdogan edt Erscheint auch als Online-Ausgabe Service failures and recovery in tourism hospitality Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017 9781786390691 |
| spellingShingle | Service failures and recovery in tourism and hospitality a practical manual Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4129147-5 (DE-588)4143413-4 |
| title | Service failures and recovery in tourism and hospitality a practical manual |
| title_auth | Service failures and recovery in tourism and hospitality a practical manual |
| title_exact_search | Service failures and recovery in tourism and hospitality a practical manual |
| title_full | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_fullStr | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_full_unstemmed | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_short | Service failures and recovery in tourism and hospitality |
| title_sort | service failures and recovery in tourism and hospitality a practical manual |
| title_sub | a practical manual |
| topic | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus Verbraucherzufriedenheit Aufsatzsammlung |
| work_keys_str_mv | AT kocerdogan servicefailuresandrecoveryintourismandhospitalityapracticalmanual |