Service failures and recovery in tourism and hospitality: a practical manual
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Wallingford ; Boston
CABI
2017
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | VIII, 236 Seiten Diagramme |
| ISBN: | 9781786390677 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
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| 003 | DE-604 | ||
| 005 | 20180503 | ||
| 007 | t | ||
| 008 | 180208s2017 xxk|||| |||| 00||| eng d | ||
| 010 | |a 017022424 | ||
| 020 | |a 9781786390677 |9 978-1-78639-067-7 | ||
| 035 | |a (OCoLC)1029440895 | ||
| 035 | |a (DE-599)BVBBV044754127 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
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| 050 | 0 | |a G155.A1 | |
| 082 | 0 | |a 910.68 |2 23 | |
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| 084 | |a QQ 955 |0 (DE-625)142013: |2 rvk | ||
| 245 | 1 | 0 | |a Service failures and recovery in tourism and hospitality |b a practical manual |c edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| 264 | 1 | |a Wallingford ; Boston |b CABI |c 2017 | |
| 300 | |a VIII, 236 Seiten |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Tourism |x Management | |
| 650 | 4 | |a Hospitality industry |x Management | |
| 650 | 4 | |a Customer services |z Management | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Tourismus |0 (DE-588)4018406-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
| 689 | 0 | 0 | |a Tourismus |0 (DE-588)4018406-7 |D s |
| 689 | 0 | 1 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Koc, Erdogan |4 edt | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |t Service failures and recovery in tourism hospitality |d Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017 |z 9781786390691 |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030149704 | ||
Datensatz im Suchindex
| _version_ | 1804178269253140480 |
|---|---|
| any_adam_object | |
| author2 | Koc, Erdogan |
| author2_role | edt |
| author2_variant | e k ek |
| author_facet | Koc, Erdogan |
| building | Verbundindex |
| bvnumber | BV044754127 |
| callnumber-first | G - Geography, Anthropology, Recreation |
| callnumber-label | G155 |
| callnumber-raw | G155.A1 |
| callnumber-search | G155.A1 |
| callnumber-sort | G 3155 A1 |
| callnumber-subject | G - General Geography |
| classification_rvk | QQ 940 QQ 955 |
| ctrlnum | (OCoLC)1029440895 (DE-599)BVBBV044754127 |
| dewey-full | 910.68 |
| dewey-hundreds | 900 - History & geography |
| dewey-ones | 910 - Geography and travel |
| dewey-raw | 910.68 |
| dewey-search | 910.68 |
| dewey-sort | 3910.68 |
| dewey-tens | 910 - Geography and travel |
| discipline | Wirtschaftswissenschaften Geographie |
| format | Book |
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| genre_facet | Aufsatzsammlung |
| id | DE-604.BV044754127 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:01:17Z |
| institution | BVB |
| isbn | 9781786390677 |
| language | English |
| lccn | 017022424 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030149704 |
| oclc_num | 1029440895 |
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| owner_facet | DE-M347 DE-1050 |
| physical | VIII, 236 Seiten Diagramme |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | CABI |
| record_format | marc |
| spelling | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey Wallingford ; Boston CABI 2017 VIII, 236 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Koc, Erdogan edt Erscheint auch als Online-Ausgabe Service failures and recovery in tourism hospitality Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017 9781786390691 |
| spellingShingle | Service failures and recovery in tourism and hospitality a practical manual Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4129147-5 (DE-588)4143413-4 |
| title | Service failures and recovery in tourism and hospitality a practical manual |
| title_auth | Service failures and recovery in tourism and hospitality a practical manual |
| title_exact_search | Service failures and recovery in tourism and hospitality a practical manual |
| title_full | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_fullStr | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_full_unstemmed | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_short | Service failures and recovery in tourism and hospitality |
| title_sort | service failures and recovery in tourism and hospitality a practical manual |
| title_sub | a practical manual |
| topic | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus Verbraucherzufriedenheit Aufsatzsammlung |
| work_keys_str_mv | AT kocerdogan servicefailuresandrecoveryintourismandhospitalityapracticalmanual |