Verfügbarkeit: Interprofessional interactions at the hospital

Interprofessional interactions at the hospital: nurses' requests and reports of problems in calls with physicians

Gespeichert in:

Bibliographische Detailangaben
1. Verfasser:	Sterie, Anca-Cristina (VerfasserIn)
Format:	Abschlussarbeit Buch
Sprache:	English
Veröffentlicht:	Bern Peter Lang [2017]
Schriftenreihe:	Linguistic insights Volume 230
Schlagworte:	Konversationsanalyse Krankenhaus Telefonieren Arzt Kommunikation Chirurgische Klinik Pflegepersonal Krankenhauspersonal Französisch Kanton Neuenburg Hochschulschrift
Online-Zugang:	https://www.peterlang.com/view/product/80262?format=HC Inhaltsverzeichnis
Beschreibung:	371 Seiten
ISBN:	9783034327343 303432734X

Internformat

MARC


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Datensatz im Suchindex

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adam_text	CONTENTS ACKNOWLEDGEMENTS................................................................................. 15 LIST OF ABBREVIATIONS............................................................................... 17 RESEARCH FRAMEWORK................................................................................ 19 SETTING..................................................................................................20 D ATA...................................................................................................... 22 AUDIO-RECORDINGS................................................................................22 ETHNOGRAPHIC OBSERVATIONS................................................................. 25 ANALYTICAL AIM S................................................................................... 26 CHAPTER I. HOSPITAL INTERACTION BETWEEN NURSES AND PHYSICIANS: A LITERATURE REVIEW.........................................................31 1. FORMS OF INTERPROFESSIONAL COMMUNICATION AT THE HOSPITAL...............................................................................32 1.1. SCHEDULED AND UNSCHEDULED OCCASIONS OF INTERACTION ..... 32 1.2. FACE-TO-FACE AND REMOTE COMMUNICATION ........................ 33 2. CHANGES AND CHALLENGES TO NURSES* PROFESSIONAL JURISDICTION .... 36 2.1. FROM A TRADITIONAL MODEL OF NURSING TO A ROLE PROPRE INFIRMIER ......................................................36 2.2. THE CASE OF NEWLY EMPLOYED NURSES ............................... 42 3. NURSE-PHYSICIAN VERBAL INTERACTION............................................43 3.1. NURSES* AND PHYSICIANS* ATTITUDES TO THEIR COMMUNICATION AND COLLABORATION .................................. 44 3.2. VERBAL EXCHANGES BETWEEN NURSES AND PHYSICIANS.........45 CONCLUSION.......................................................................................... 49 CHAPTER II. CONVERSATION ANALYSIS: AN APPROACH TO MEDICAL INTERACTION AND REQUESTS....................................................... 53 1. CONVERSATION ANALYSIS: BASIC CONCEPTS ..................................... 54 2. INTERACTION IN INSTITUTIONAL AND MEDICAL SETTINGS ...................... 58 2.1. INTERACTION BETWEEN PATIENT AND HEALTH PROFESSIONAL ..... 61 2.2. INTERACTION BETWEEN HEALTH PROFESSIONALS ........................ 63 3. THE SEQUENTIAL ORGANIZATION OF REQUESTS....................................66 3.1. THE ORGANIZATION OF REQUESTS IN ADJACENCY PAIRS ............ 67 3.2. PREFERENCE ORGANIZATION OF REQUESTS ................................ 69 3.3. REQUESTS AS DOUBLE-BARRELED FIRST PAIR PARTS................71 4. REQUEST FORMAT FIND SPEAKER DISPLAY O F STANCE ......................... 72 4.1. CLAIMS O F ENTITLEMENT AND ACKNOWLEDGEMENT O F CONTINGENCIES ................................................................ 74 4.2. EPISTEMIC POSITION............................................................ 77 4.3. DEONTIC AUTHORITY............................................................... 79 4.4. DISTRIBUTION OF BENEFITS.....................................................80 5. FROM OVERT TO LESS-OVERT REQUEST FORMATS ............................ 82 5.1. REPORTS OF TROUBLE IN CALLS TO EMERGENCY ASSISTANCE ..... 85 5.2. PROBLEM DESCRIPTIONS IN SERVICE CALLS AND CALLS TO HELPLINES ............................................................... 87 5.3. PATIENTS* PROBLEM PRESENTATIONS IN ENCOUNTERS WITH PHYSICIANS..................................................................87 CONCLUSION...........................................................................................90 CHAPTER III. AN OVERVIEW OF NURSE-PHYSICIAN CALLS WITHIN A SURGERY D EPARTM ENT ................................................................ 93 1. NURSE COMPETENCIES IN THE SWISS TRAINING SYSTEM .............. .....94 2. ETHNOGRAPHIC OBSERVATIONS OF AN AD-HOC ACTIVITY .................... 96 2.1. ORGANIZATION OF NURSE AND PHYSICIAN ACTIVITIES .............. 96 2.2. THE TELEPHONE LANDLINE IN A NURSE STATION ..................... 100 3. NUMBER OF CALLS AND OTHER QUANTITATIVE FEATURES OF THE CALLS RECORDED...................................................................105 4. CALLS, CONNECTIONS, CONVERSATIONS, AND REASONS FOR THE CALL .... 110 5. PHYSICIAN INTERVENTIONS AND COURSES OF ACTION ........................ 112 5.1. NURSE ENGAGEMENT IN A FUTURE ACTIVITY ........................... 115 5.2. PHYSICIAN ENGAGEMENT IN A FUTURE ACTIVITY .................... 118 5.3. NOTHING NEEDS TO BE DONE .............................................. 119 CONCLUSION.........................................................................................121 CHAPTER IV THE OVERALL STRUCTURAL ORGANIZATION OF NURSE CALLS TO PHYSICIANS...................................................................125 1. THE OPENING SEQUENCE .............................................................. 126 1.1. SUMMONS-ANSWER SEQUENCES ......................................... 129 1.2. IDENTIFICATION-RECOGNITION SEQUENCES .............................. 131 1.3. GREETING SEQUENCES......................................................... 132 2. TRANSITIONING FROM THE OPENING TO THE REASON FOR THE CALL ....... 133 2.1. APOLOGIES.........................................................................134 2.2. INTRODUCTORY FORMULAS.....................................................136 2.3. PRE-REQUESTS.....................................................................138 3. MAKING AND DEALING WITH A REQUEST AS A REASON FOR THE CALL .... 141 3.1. REQUESTS MADE BY NURSES FOR PHYSICIANS INTERVENTION .... 141 3.1.1 INQUIRIES REGARDING THE PHYSICIANS ABILITY .......... 142 3.1.2 INQUIRIES REGARDING THE PHYSICIANS VOLITION.......145 3.1.3 RELAYED REQUESTS...................................................149 3.1.4 STATING SOMETHING THAT NEEDS TO BE DONE ............ 151 3.1.5 REPORTS O F PROBLEMATIC FACTS...............................154 3.2. PHYSICIAN RESPONSES TO REQUESTS ..................................... 157 3.2.1 RESPONSES GRANTING THE REQUEST .......................... 157 3.2.2 RESPONSES NOT GRANTING THE REQUEST .................... 161 4. POST-EXPANSIONS AND TERMINAL EXCHANGES.................................164 4.1. ACCEPTANCE TOKENS .......................................................... 165 4.2. REPEATS............................................................................ 166 4.3. ELABORATIONS....................................................................169 4.4. INTERLOCKED TERMINAL EXCHANGES.....................................170 CONCLUSION.........................................................................................172 CHAPTER V REPORTS O F PROBLEMS .......................................................... 179 1. TURN DESIGN OF PROBLEM REPORTS.................................................180 2. PRACTICES FOR PRODUCING REPORTS.................................................187 2.1. REPORTS OF ACTIONABLE DEFICIENCIES .................................. 189 2.2. REPORTS OF PATIENT-CENTERED PROBLEMS .......................... 201 2.3. DISPLAYING THE ORIGIN OF THE OBSERVATION.....................209 3. PHYSICIAN RESPONSES TO REPORTS OF PROBLEMS ............................ 221 3.1. DESIGNATING A COURSE OF ACTION......................................222 3.2. DECIDING THAT NOTHING MUST BE D O N E ............................224 CONCLUSION.........................................................................................226 CHAPTER VI. NURSES PURSUING AN INTERVENTION IN CASES OF PHYSICIAN DISALIGNMENT AND DISAFFILIATION TO REPORTS ...................... 237 1. DISPREFERENCE AND THE PURSUIT OF PREFERRED UPTAKE/ RESPONSE IN CONVERSATION ANALYSIS .......................................... 238 1.1. RECIPIENT DISALIGNMENT AND DISAFFILIATION .................... 238 1.2. PURSUING A(NOTHER) RESPONSE AFTER THE RECIPIENTS DISALIGNMENT OR DISAFFILIATION.........................................239 2. NURSES DEALING WITH PHYSICIANS ALIGNMENT AND AFFILIATION TO A REPORT...........................................................241 3. NURSES DEALING WITH PHYSICIANS DISALIGNMENT TO A REPORT ........ 243 3.1. DEALING WITH LACK OF UPTAKE AFTER THE REPORT ................ 243 3.2. DEALING WITH PHYSICIANS THAT DONT TREAT THE REPORT AS IMPLEMENTING REQUESTS....................................253 4. NURSES DEALING WITH PHYSICIANS DISAFFILIATION TO A REPORT ...... 258 4.1. PURSUING THE PROBLEMATIC CHARACTER OF THE FACT REPORTED.........................................................259 4.2. PURSUING THE ACTIONABLE CHARACTER OF THE REPORT ........... 264 CONCLUSION.........................................................................................271 CHAPTER VII. NURSES* PARTICIPATION IN MEDICAL DECISION-MAKING ..... 275 1. INTERCEPTING ERRORS ..................................................................... 276 2. ENGAGING IN TREATMENT RECOMMENDATION ................................. 281 2.1. INITIAL REQUESTS WITH EXPLICIT FORMULATIONS OF MEDICAL COURSES O F ACTION .......................................... 282 2.2. PROPOSING MEDICAL COURSES OF ACTION ALTERNATIVE TO THE PHYSICIAN*S DECISION ............................................. 289 3. NURSES ACQUIRING CLINICAL KNOWLEDGE REGARDING DECISION-MAKING ........................................................................ 297 CONCLUSION........................................................................................ 301 CONCLUSION ............................................................................................ 305 MEDICAL INTRA-INSTITUTIONAL AND INTERPROFESSIONAL INTERACTION ....... 305 OVERALL STRUCTURAL ORGANIZATION OF AN INTERPROFESSIONAL ACTIVITY ..... 307 SEQUENCE ORGANIZATION AND TURN DESIGN OF REPORTS AS IMPLEMENTING REQUESTS................................................................. 309 ENTITLEMENT AND DEONTIC DIMENSIONS IN THE PRODUCTION OF REQUESTS ...................................................................... 311 PRACTICAL CONTRIBUTION OF THE FINDINGS .............................................. 313 METHODOLOGICAL AND ANALYTICAL LIMITATIONS......................................316 FUTURE PERSPECTIVES...........................................................................318 REFERENCES ............................................................................................. 323 APPENDIX 1. TRANSCRIPT SYMBOLS..........................................................361 APPENDIX 2. PSEUDONYMS, ABBREVIATIONS, AND PROFESSIONAL POSITIONS OF NTH-130 INTERLOCUTORS ................................................... 362 APPENDIX 3. MEDICAL TERMS AND JARGON IN TRANSCRIPTS ........................ 363 INDEX...................................................................................................... 367
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publishDateSort	2017
publisher	Peter Lang
record_format	marc
series	Linguistic insights
series2	Linguistic insights
spelling	Sterie, Anca-Cristina Verfasser (DE-588)1156243386 aut Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians Anca-Cristina Sterie Bern Peter Lang [2017] © 2017 371 Seiten txt rdacontent n rdamedia nc rdacarrier Linguistic insights Volume 230 Dissertation Universität Freiburg 2016 unter dem Titel: Nurses reporting problems in hospital telephone interaction, überarbeitete Fassung Konversationsanalyse (DE-588)4114283-4 gnd rswk-swf Krankenhaus (DE-588)4032786-3 gnd rswk-swf Telefonieren (DE-588)4125536-7 gnd rswk-swf Arzt (DE-588)4003157-3 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Chirurgische Klinik (DE-588)4222599-1 gnd rswk-swf Pflegepersonal (DE-588)4174087-7 gnd rswk-swf Krankenhauspersonal (DE-588)4132801-2 gnd rswk-swf Französisch (DE-588)4113615-9 gnd rswk-swf Kanton Neuenburg (DE-588)4041745-1 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Krankenhaus (DE-588)4032786-3 s Arzt (DE-588)4003157-3 s Pflegepersonal (DE-588)4174087-7 s Kommunikation (DE-588)4031883-7 s DE-604 Kanton Neuenburg (DE-588)4041745-1 g Chirurgische Klinik (DE-588)4222599-1 s Krankenhauspersonal (DE-588)4132801-2 s Französisch (DE-588)4113615-9 s Telefonieren (DE-588)4125536-7 s Konversationsanalyse (DE-588)4114283-4 s Peter Lang AG (DE-588)1065221940 pbl Erscheint auch als Online-Ausgabe 978-3-0343-2737-4 Linguistic insights Volume 230 (DE-604)BV013898017 230 X:MVB https://www.peterlang.com/view/product/80262?format=HC DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030140816&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Sterie, Anca-Cristina Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians Linguistic insights Konversationsanalyse (DE-588)4114283-4 gnd Krankenhaus (DE-588)4032786-3 gnd Telefonieren (DE-588)4125536-7 gnd Arzt (DE-588)4003157-3 gnd Kommunikation (DE-588)4031883-7 gnd Chirurgische Klinik (DE-588)4222599-1 gnd Pflegepersonal (DE-588)4174087-7 gnd Krankenhauspersonal (DE-588)4132801-2 gnd Französisch (DE-588)4113615-9 gnd
subject_GND	(DE-588)4114283-4 (DE-588)4032786-3 (DE-588)4125536-7 (DE-588)4003157-3 (DE-588)4031883-7 (DE-588)4222599-1 (DE-588)4174087-7 (DE-588)4132801-2 (DE-588)4113615-9 (DE-588)4041745-1 (DE-588)4113937-9
title	Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians
title_auth	Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians
title_exact_search	Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians
title_full	Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians Anca-Cristina Sterie
title_fullStr	Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians Anca-Cristina Sterie
title_full_unstemmed	Interprofessional interactions at the hospital nurses' requests and reports of problems in calls with physicians Anca-Cristina Sterie
title_short	Interprofessional interactions at the hospital
title_sort	interprofessional interactions at the hospital nurses requests and reports of problems in calls with physicians
title_sub	nurses' requests and reports of problems in calls with physicians
topic	Konversationsanalyse (DE-588)4114283-4 gnd Krankenhaus (DE-588)4032786-3 gnd Telefonieren (DE-588)4125536-7 gnd Arzt (DE-588)4003157-3 gnd Kommunikation (DE-588)4031883-7 gnd Chirurgische Klinik (DE-588)4222599-1 gnd Pflegepersonal (DE-588)4174087-7 gnd Krankenhauspersonal (DE-588)4132801-2 gnd Französisch (DE-588)4113615-9 gnd
topic_facet	Konversationsanalyse Krankenhaus Telefonieren Arzt Kommunikation Chirurgische Klinik Pflegepersonal Krankenhauspersonal Französisch Kanton Neuenburg Hochschulschrift
url	https://www.peterlang.com/view/product/80262?format=HC http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030140816&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
volume_link	(DE-604)BV013898017
work_keys_str_mv	AT sterieancacristina interprofessionalinteractionsatthehospitalnursesrequestsandreportsofproblemsincallswithphysicians AT peterlangag interprofessionalinteractionsatthehospitalnursesrequestsandreportsofproblemsincallswithphysicians

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