Knowledge management in theory and practice:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, Massachusetts
MIT Press
[2017]
|
| Ausgabe: | Third edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xii, 534 Seiten Illlustrationen |
| ISBN: | 9780262036870 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
1 Introduction to Knowledge Management 1
Learning Objectives 1
Introduction 2
What Is Knowledge Management? 5
Multidisciplinary Nature of KM 8
The Two Major Types of Knowledge: Tacit and Explicit 10
Concept Analysis Technique 12
History of Knowledge Management 15
From Physical Assets to Knowledge Assets 22
Organizational Perspectives on Knowledge Management 24
Why Is KM Important Today? 25
KM for Individuals, Groups, and Organizations 29
Key Points 30
Discussion Points 31
Notes 31
References 31
2 Knowledge Management Processes 37
Learning Objectives 37
Introduction 38
Major Approaches to the KM Cycle 39
The Meyer and Zack KM Cycle 39
The Bukowitz and Williams KM Cycle 44
The McElroy KM Cycle 48
The Wiig KM Cycle 52
The Carlile and Rebentisch Knowledge Transformation Cycle 57
vi
Contents
The Evans, Dalkir, and Bidian KM Cycle (KMC) 58
An Integrated KM Cycle 60
Strategic Implications of the KM Cycle 64
Practical Considerations for Managing Knowledge 66
Key Points 67
Discussion Points 67
References 67
3 Knowledge Management Models 69
Learning Objectives 69
Introduction 69
Major Theoretical KM Models 72
The von Krogh, Roos, and Kleine Model of Organizational Epistemology 72
The Nonaka and Takeuchi Knowledge Spiral Model 74
The Choo Sense-Making KM Model 81
The Wiig Model for Building and Using Knowledge 84
The Boisot 1-Space KM Model 90
Complex Adaptive System Models of KM 91
The European Foundation for Quality Management KM Model 96
The Inukshuk KM Model 97
The McAdams and McCreedy KM Model 98
Stankosky and Baldanza s KM Pillars Model 99
The Wang and Noe Knowledge Sharing Model 101
Intellectual Capital Models 103
KM Strategy Models 104
Collaboration Models 107
Strategic Implications of KM Models 109
Practical Implications of KM Models 110
Key Points 110
Discussion Points 111
References 113
4 Knowledge Capture and Codification 117
Learning Objectives 117
Introduction 118
Tacit Knowledge Capture 121
Tacit Knowledge Capture at the Individual and Group Levels 123
Tacit Knowledge Capture at the Organizational Level 144
Contents
vii
Explicit Knowledge Codification 146
Cognitive Maps 147
Decision Trees 149
Knowledge Taxonomies 150
Strategic Implications of Knowledge Capture and Codification 157
Practical Implications of Knowledge Capture and Codification 158
Key Points 159
Discussion Points 160
Notes 160
References 160
5 Knowledge Sharing 165
Learning Objectives 165
Introduction 166
The Social Nature of Knowledge 171
Knowledge Networks 173
Sociograms and Social Network Analysis 176
Expertise Locator Systems 179
Knowledge-Sharing Communities 182
Types of Communities 184
Roles and Responsibilities in Communities and Networks 186
Knowledge Sharing in the Virtual Workplace 191
Other Ways of Sharing Knowledge 194
The Role of Technologies 197
Obstacles to Knowledge Sharing 198
The Undernet 199
Organizational Learning and Social Capital 200
Measuring the Value of Social Capital 201
Strategic Implications of Knowledge Sharing 203
Practical Implications of Knowledge Sharing 205
Key Points 205
Discussion Points 206
Notes 207
References 207
6 Finding Knowledge 213
Learning Objectives 213
Introduction 214
viii
Contents
Knowledge Application at the Individual Level 217
Characteristics of Individual Knowledge Workers 217
Bloom s Taxonomy of Learning Objectives 221
Task Analysis and Modeling 228
Knowledge Application at the Group and Organizational Levels 234
Knowledge Reuse 238
Knowledge Repositories 240
E-Learning and Knowledge Management Application 240
Real World Applications of KM 241
Strategic Implications of Knowledge Application 244
Practical Implications of Knowledge Application 245
Key Points 250
Discussion Points 250
References 251
7 Organizational Culture 255
Learning Objectives 255
Introduction 256
Different Types of Cultures 259
Organizational Culture Analysis 261
Culture at the Foundation of KM 264
The Effects of Culture on Individuals 266
Transformation to a Knowledge-Sharing Culture 269
Impact of a Merger on Culture 275
Impact of Virtual Work on Culture 276
Strategic Implications of Organizational Culture 276
Practical Implications of Organizational Culture 277
Key Points 279
Discussion Points 279
References 280
8 Knowledge Management Tools 283
Learning Objectives 283
Introduction 284
Knowledge Capture and Creation Tools 286
Content Creation Tools 286
Data Mining, Knowledge Discovery, and Analytics 288
Blogs 291
Mashups 292
Crowdsourcing 293
Contents
ix
Visualization Tools and Knowledge Maps 293
Videos for Exit Interviews 294
Mobile Tools 294
Content Management Tools 294
Folksonomies and Social Tagging/Bookmarking 295
Knowledge Sharing and Dissemination Tools 298
Groupware and Collaboration Tools 298
Wikis 303
Social Media, Web 2.0, and KM 2.0 305
Networking Technologies 309
Knowledge Acquisition and Application Tools 312
Intelligent Filtering Tools 313
Personal Knowledge Management (PKM) 318
Adaptive Technologies 318
Strategic Implications of KM Tools 319
Practical Implications of KM Tools 320
Key Points 320
Discussion Points 320
Notes 321
References 322
9 Knowledge Management Strategy and Planning 327
Learning Objectives 327
Introduction 328
Developing a Knowledge Management Strategy 332
Knowledge Audit 334
Organizational Maturity Models 339
KM Maturity Models 343
CoP Maturity Models 346
Gap Analysis 348
The KM Strategy Road Map 351
Balancing Innovation and Organizational Structure 352
Types of Knowledge Assets Produced 356
The Role of Leadership and Different KM Leadership Styles 359
Key Points 360
Discussion Points 360
References 361
X
Contents
10 Evaluating Knowledge Management 365
Learning Objectives 365
Introduction 365
KM Return on Investment (ROI) and Metrics 370
The Benchmarking Method 372
The Balanced Scorecard Method 376
The House of Quality Method 379
The Results-Based Assessment Framework 381
Measuring the Success of Knowledge Networks 383
Key Points 386
Discussion Points 386
Notes 387
References 387
11 Organizational Learning and Organizational Memory 391
Learning Objectives 391
Introduction 392
How Do Organizations Learn and Remember? 393
The Management of Organizational Memory 397
Organizational Learning 400
The Lessons Learned Process 402
Methods for Managing Lessons Learned 406
Lessons Learned Systems 408
Benefits of Lessons Learned 409
Some Challenges 410
Organizational Learning and Organizational Memory Models 415
Assessment Frameworks 417
Key Points 421
Discussion Points 421
Notes 423
References 423
12 Knowledge Continuity Management 427
Learning Objectives 427
Introduction 428
Knowledge Continuity Management Process 431
Identifying Critical Knowledge 433
Selecting the KCM Strategy 436
A Three-Tiered Approach to Knowledge Continuity 441
Contents
xi
Intergenerational Knowledge Transfer 445
Success Factors for Knowledge Continuity Management 449
Challenges for Knowledge Continuity Management 452
Concluding Thought 453
Key Points 454
Discussion Points 455
Notes 455
References 455
13 The Knowledge Management Team 459
Learning Objectives 459
Introduction 460
Major Categories of KM Roles 464
Senior Management Roles 465
KM Roles and Responsibilities within Organizations 470
KM Job Titles 472
The KM Profession 473
Where Does KM Belong in the Organization? 474
The Ethics of KM 477
Key Points 480
Discussion Points 481
Notes 481
References 482
14 Future Challenges for Knowledge Management 485
Learning Objectives 485
Introduction 486
Intellectual Property Issues 488
How to Provide Incentives for Knowledge Sharing 489
Additional Challenges for KM 493
KM and Innovation 494
What s Next? 496
Concluding Thought 497
Key Points 498
Discussion Points 499
Notes 499
References 500
15 Knowledge Management Resources 503
The Classics 503
xii
Contents
General KM Books 505
KM for Specific Disciplines 505
Security 505
Engineering 505
Education 505
Public Sector 505
Medicine 505
Law 506
Marketing 506
Human Resources 506
NGOs 506
Public Health 506
Innovation 506
International KM 506
KM Journals 507
Key Conferences 507
Key Websites 508
KM Glossaries 508
KM Case Studies 509
KM Wikis 509
KM Blogs 509
Visual Resources 510
YouTube 510
Other Visual Resources 510
Educational KM Sites 510
Some Useful Tools 510
Glossary 513
Index 529
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| title | Knowledge management in theory and practice |
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