Productivity in Singapore's retail and food services sectors: contemporary issues

"The Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often highlighted and scrutinised for their low productivity performance and high reliance on ma...

Full description

Saved in:
Bibliographic Details
Main Author: Toh Mun Heng (Author)
Format: Electronic eBook
Language:English
Published: New Jersey ; London ; Singapore ; Beijing ; Shanghai ; Hong Kong ; Taipei ; Chennai ; Tokyo World Scientific [2017]
Subjects:
Online Access:FHN01
TUM01
Volltext
Summary:"The Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often highlighted and scrutinised for their low productivity performance and high reliance on manpower. There is to date a lack of local literature that addresses the issues faced by the two sectors at the enterprise and worker levels. This timely book includes major topics in services productivity in the Singapore context, with emphasis on Retail and Food Services. Topics covered include the key productivity levers of the services sectors: holistic productivity measurement framework, effective entrepreneurship, manpower management, promotion by social media, marketing, costing process and accounting sophistication. These areas are explored through literature reviews and in-depth interviews with companies and consumers. The chapters also include recommendations for policy makers and industry stakeholders. Written in a simple and accessible manner, this book will serve as an insightful guide to researchers, policy-makers, industry practitioners and enterprises and those who are keen to learn from the Singapore experience."--Publisher's website
Physical Description:1 Online-Resource (xi, 255 Seiten) Illustrationen, Diagramme
ISBN:9789813142411
DOI:10.1142/10100

There is no print copy available.

Interlibrary loan Place Request Caution: Not in THWS collection! Get full text