Handbook of research on promotional strategies and consumer influence in the service sector:

"This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"...

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Bibliographic Details
Other Authors: Panwar, Upendra Singh 1985- (Editor), Kumar, Raj 1959- (Editor), Ray, Nilanjan 1984- (Editor)
Format: Book
Language:English
Published: Hershey, PA Business Science Reference 2016
Series:Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) Book Series
Subjects:
Summary:"This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"...
Item Description:Includes bibliographical references and index
Physical Description:xxxv, 492 pages Illustrationen 29 cm
ISBN:9781522501435

There is no print copy available.

Interlibrary loan Place Request Caution: Not in THWS collection!