The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

Contents -- About the Authors -- Introduction -- Part One Orientation to knowledge management implementation -- 01 What is knowledge management? -- Introduction -- Definition -- The six main components of knowledge management -- Translating KM into business terms -- The supply chain analogy -- The e...

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Bibliographische Detailangaben
1. Verfasser: Milton, Nick J. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: London Kogan Page 2016
Schlagworte:
Online-Zugang:UBG01
Zusammenfassung:Contents -- About the Authors -- Introduction -- Part One Orientation to knowledge management implementation -- 01 What is knowledge management? -- Introduction -- Definition -- The six main components of knowledge management -- Translating KM into business terms -- The supply chain analogy -- The essential elements of knowledge management -- Knowledge management as orchestration -- Summary -- 02 The stages of KM implementation -- The different implementation approaches -- Our recommended approach -- The parallel opportunity-led programme -- Escalating levels of management decision -- Summary
03 Barriers and pitfalls -- Survey evidence -- Lessons from the field -- Summary -- Part Two Preparation and resources -- 04 Knowledge management strategy -- Deciding the strategic principles -- Identifying the business drivers -- Defining the knowledge management vision -- Agreeing the knowledge management scope -- Defining the strategic knowledge areas -- Assessing the current state of knowledge management -- Creating a draft knowledge management framework -- Deciding how to handle change management -- Creating a business case -- Summary
05 The role, skills and characteristics of the knowledge management leader -- The role of the knowledge management leader -- Should the knowledge management leader be an internal or external appointment? -- The most important characteristic for an external appointment -- What competencies does the knowledge management leader need? -- The personality trap -- A metaphor -- Summary -- 06 The KM team members -- How big should your KM team be? -- What skillsets will you need on your team? -- Attitude and values -- Team roles -- Summary -- 07 The role of senior management -- The role of the sponsor
Beschreibung:1 Online-Ressource (XIII, 303 Seiten)
ISBN:9780749475543

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