Verfügbarkeit: Discovering knowledge actor roles in enterprise social networks

Discovering knowledge actor roles in enterprise social networks: towards a better understanding of knowledge-in-practice

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Bibliographische Detailangaben
1. Verfasser:	Hacker, Janine (VerfasserIn)
Format:	Abschlussarbeit Buch
Sprache:	English
Veröffentlicht:	Erlangen ; Nürnberg [2017?]
Schlagworte:	Wissensmanagement Informationsaustausch Social Media Hochschulschrift
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XCI, 220 Seiten Illustrationen, Diagramme

Internformat

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Datensatz im Suchindex

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adam_text	CONTENTS LIST OF FIGURES XI LIST OF TABLES XV LIST OF ABBREVIATIONS XVII 1 INTRODUCTION 1 1.1 MOTIVATION AND RESEARCH G A P ........................................................................... 1 1.2 OBJECTIVES, RESEARCH QUESTIONS, AND IM PLICATIO N S ........................................ 4 1.3 RESEARCH DESIGN AND STRUCTURE OF THE TH E S IS ................................................. 6 2 BACKGROUND AND CONCEPTUAL FOUNDATIONS 9 2.1 PERSPECTIVES ON KNOWLEDGE AND IMPLICATIONS FOR KNOWLEDGE MANAGEMENT . 9 2.1.1 POSSESSION PERSPECTIVE: KNOWLEDGE AS AN O B J E C T ............................ 9 2.1.2 PRACTICE PERSPECTIVE: KNOWLEDGE AS A P R A C TIC E ............................... 11 2.2 SOCIAL NETWORKS AND SOCIAL R O L E S .................................................................... 13 2.3 USING SOCIAL SOFTWARE IN CORPORATE S E TTIN G S ................................................. 17 2.3.1 ENTERPRISE 2.0 AND ESN .................................................................... 17 2.3.2 KNOWLEDGE WORK AND ENTERPRISE 2 . 0 ................................................. 19 2.4 S U M M A RY ......................................................................................................... 23 3 RELATED WORK 25 3.1 KNOWLEDGE MANAGEMENT-RELATED ROLES IN ORGANISATIONS ............................... 25 3.1.1 ROLES IN KNOWLEDGE MANAGEMENT RESEARCH ........................................ 26 3.1.2 INFORMAL ROLES IN ORGANISATIONAL SOCIAL NETWORKS ............................ 29 3.2 ROLES IN ONLINE SOCIAL S P A C E S .......................................................................... 33 3.3 ESN USER BEHAVIOUR AND USER ROLES .............................................................. 38 3.4 S U M M A RY ................................................................ 43 4 ESN KNOWLEDGE ACTOR ROLE REFERENCE MODEL 45 4.1 CONCEPTUALISING ESN KNOWLEDGE ACTOR ROLES .................................................. 46 4.1.1 DERIVATION OF ESN KNOWLEDGE ACTOR ROLES AND BEHAVIOURAL DIMENSIONS 47 4.1.2 DESCRIPTION OF ESN KNOWLEDGE ACTOR ROLES ........................................ 52 4.1.3 OPERATIONALISATION OF ESN KNOWLEDGE ACTOR RO LES............................ 56 4.2 IDENTIFYING ESN KNOWLEDGE ACTOR ROLES ........................................................ 62 4.3 D ISCUSSION.......................................................................................................... 63 5 EMPIRICAL ANALYSIS: DISCOVERING ESN KNOWLEDGE ACTOR ROLES 65 5.1 CASE COMPANY AND ESN P LA TF O RM ................................................................. 67 5.2 EXPLORING ESN USER BEHAVIOUR AND USER ROLES: QUANTITATIVE ANALYSIS I . . 68 5.2.1 D A T A S E T ................................................................................................. 69 5.2.1.1 DATA COLLECTION...................................................................... 69 5.2.1.2 DESCRIPTIVE S TA TIS TIC S ............................................................ 71 5.2.2 DEVELOPMENT OF M ETRICS........................................................................ 76 5.2.3 DISCOVERY OF BEHAVIOURAL DIMENSIONS ......................................... ... . 79 5.2.3.1 DATA P REP ARATIO N .................................................................. 79 5.2.3.2 FACTOR A N A LY S IS ...................................................................... 81 5.2.3.3 FINDINGS.................................................................................. 82 5.2.3.4 DISCUSSION............................................................................... 86 5.2.4 DISCOVERY OF KNOWLEDGE ACTOR ROLES .................................................. 88 5.2.4.1 DATA PREPARATION................................................................... 88 5.2.4.2 CLUSTER ANALYSIS...................................................................... 90 5.2.4.3 FINDINGS.................................................................................. 91 5.2.4.4 DISTRIBUTION OF SOCIODEMOGRAPHIC CHARACTERISTICS ACROSS C LU S TE R S .................................................................................... 101 5.2.4.5 DISCUSSION..................................................................................105 5.2.5 ESN KNOWLEDGE ACTOR ROLES AND BEHAVIOURAL DIM ENSIONS .................... 107 5.2.6 S U M M A RY ................................................................................................ 109 5.3 UNDERSTANDING ESN USER BEHAVIOUR AND USER ROLES: A QUALITATIVE ANALYSIS 110 5.3.1 M E TH O D ....................................................................................................110 5.3.1.1 DATA COLLECTION.........................................................................110 5.3.1.2 DATA AN A LY SIS............................................................................112 5.3.2 F IND IN G S....................................................................................................113 5.3.2.1 PERCEPTION OF THE E S N ............................................................ 114 5.3.2.2 CONTRIBUTING CONTENT TO AND RECEIVING FEEDBACK ON THE E S N .......................................................................................... 115 5.3.2.3 CONSUMING CONTENT (HOW AND WHAT?)....................................119 5.3.2.4 TOPICAL FOCUS (ABOUT W H A T? )..................................................121 5.3.2.5 FREQUENCY OF USE (W H EN ? )..................................................... 121 5.3.2.6 CONVERSATION SPACES (W HERE?)................................................122 5.3.2.7 ESN KNOWLEDGE ACTOR ROLES..................................................... 124 5.3.2.8 FACTORS INFLUENCING USAGE (W H Y ? ) ......................................... 129 5.3.3 ASSIGNMENT OF INTERVIEWEES TO PREVIOUSLY IDENTIFIED ESN KNOWLEDGE ACTOR R O LE S ................................................................................................ 132 5.3.4 DISCUSSION................................................................................................135 5.3.5 S U M M A RY ................................................................................................138 5.4 INVESTIGATING MEMBERSHIP IN MULTIPLE USER ROLES: QUANTITATIVE ANALYSIS II 140 5.4.1 DISCOVERY OF BEHAVIOURAL DIMENSIONS ................................................. 141 5.4.1.1 DATA P REPARATION.....................................................................142 5.4.1.2 FACTOR A N A LY SIS........................................................................143 5.4.1.3 FINDINGS.................................................................................... 143 5.4.1.4 DISCUSSION.................................................................................146 5.4.1.5 OPERATIONALISATION OF BEHAVIOURAL DIM E N SIO N S.....................147 5.4.2 DISCOVERY OF KNOWLEDGE ACTOR ROLES .................................................... 148 5.4.2.1 DATA P REPARATION.....................................................................149 5.4.2.2 FUZZY CLUSTER A N A LY S IS ........................................................... 149 5.4.2.3 FINDINGS.................................................................................... 151 5.4.2.4 DISCUSSION.................................................................................160 5.4.3 S U M M A RY ................................................................................................164 6 ESN KNOWLEDGE ACTOR ROLE FRAMEWORK AND APPLICATION IN PRACTICE 165 6.1 ESN KNOWLEDGE ACTOR ROLE FRAM EW ORK..............................................................166 6.1.1 CONSOLIDATION OF ESN KNOWLEDGE ACTOR R O L E S ..................................... 167 6.1.2 CONSOLIDATION OF BEHAVIOURAL D IM ENSION S ........................................... 170 6.1.3 COMBINATION OF ESN KNOWLEDGE ACTOR ROLES AND BEHAVIOURAL DI MENSIONS ................................................................................................... 177 6.1.4 EMERGENT NETWORKS AND KNOWLEDGE ACTOR ROLES ON ESN: INFLUENCING FACTORS AND CONSEQUENCES....................................................................... 179 6.1.4.1 FACTORS INFLUENCING EMERGENT NETWORKS AND INDIVIDUALS* ASSUMED KNOWLEDGE ACTOR ROLES ON E S N ............................... 182 6.1.4.2 CONSEQUENCES OF EMERGENT NETWORKS AND INDIVIDUALS* AS SUMED KNOWLEDGE ACTOR ROLES ON E S N ...................................186 6.2 APPLICATION IN P RA C TIC E .......................................................................................189 6.2.1 ESN KNOWLEDGE ACTOR ROLE ANALYSIS P RO C E SS ........................................ 189 6.2.1.1 CASE UNDERSTANDING ...............................................................193 6.2.1.2 DATA U N D E RSTA N D IN G ...............................................................196 6.2.1.3 DATA P REPARATION.....................................................................198 6.2.1.4 ESN KNOWLEDGE ACTOR ROLE A N A LY S IS ......................................200 6.2.1.5 INTERPRETATION AND E V A LU A TIO N .............................................. 202 6.2.1.6 DEPLOYM ENT............................................................................. 202 6.2.2 APPLICATION A R E A S ................................................................................... 202 6.3 D ISCUSSION............................................................................................................209 7 CONCLUSIONS 213 7.1 S U M M A R Y .............................................................................................................213 7.2 CONTRIBUTIONS AND IMPLICATIONS FOR THEORY AND P R A C TIC E ............................... 217 7.3 DIRECTIONS FOR FUTURE RESEARCH ...........................................................................219 BIBLIOGRAPHY XIX APPENDIX XL A.L ABSTRACT (GERMAN VERSION) ................................................................. XLI A.2 ABSTRACT (FRENCH VERSION) ................................................................. XLIV A.3 COMMUNICATION OF THE R E S E A R C H ........................................................ XLVI A.4 ESN KNOWLEDGE ACTIONS, DIGITAL TRACES AND ASSOCIATED BEHAVIOURAL DIMENSIONS............................................................................................. XLIX A.5 BEHAVIOURAL DIMENSIONS AND CORRESPONDING M ETRICS ......................... LI A.6 METRICS FOR IDENTIFYING ESN KNOWLEDGE ACTOR R O L E S ......................... LIV A.7 OVERVIEW OF THE DEVELOPED AND SELECTED M E TR IC S ............................ LIX A.8 INVARIANT METRICS IN F A 1 ..................................................................... LXVI A.9 COMPARISON OF INITIAL COMMUNALITIES AND COMMUNALITIES AFTER EXTRACTION IN F A 1 ................................................................................. LXVI I A.10 STABILITY OF THE CLUSTER SOLUTION IN CA1 . . . . .................................. LXIX A. 11 DISTRIBUTION OF HIERARCHICAL LEVELS ACROSS C LU STE RS ............................ LXX A. 12 DISTRIBUTION OF BUSINESS UNITS ACROSS C LU S TE RS .................................. LXXI A. 13 DISTRIBUTION OF LOCATIONS ACROSS CLU STE RS .............................................. LXXII A. 14 DISTRIBUTION OF PERFORMANCE RATINGS ACROSS CLUSTERS ............................ LXXIII A. 15 CONNECTING ESN KNOWLEDGE ACTOR ROLES AND BEHAVIOURAL DIMENSIONS IN Q N A 1................................................................................................. LXXIV A. 16 INTERVIEW G U I D E ........................................................................................ LXXXVII A. 17 COMPARISON OF INITIAL COMMUNALITIES AND COMMUNALITIES AFTER EXTRACTION IN F A 2 ................................................................................. XC
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spelling	Hacker, Janine Verfasser aut Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice vorgelegt von Frau Janine Hacker Erlangen ; Nürnberg [2017?] XCI, 220 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Dissertation Friedrich-Alexander-Universität Erlangen-Nürnberg 2017 Dissertation University of Haute Alsace 2017 Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Informationsaustausch (DE-588)4131113-9 gnd rswk-swf Social Media (DE-588)4639271-3 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Wissensmanagement (DE-588)4561842-2 s Informationsaustausch (DE-588)4131113-9 s Social Media (DE-588)4639271-3 s DE-604 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029907925&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Hacker, Janine Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice Wissensmanagement (DE-588)4561842-2 gnd Informationsaustausch (DE-588)4131113-9 gnd Social Media (DE-588)4639271-3 gnd
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title	Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice
title_auth	Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice
title_exact_search	Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice
title_full	Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice vorgelegt von Frau Janine Hacker
title_fullStr	Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice vorgelegt von Frau Janine Hacker
title_full_unstemmed	Discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge-in-practice vorgelegt von Frau Janine Hacker
title_short	Discovering knowledge actor roles in enterprise social networks
title_sort	discovering knowledge actor roles in enterprise social networks towards a better understanding of knowledge in practice
title_sub	towards a better understanding of knowledge-in-practice
topic	Wissensmanagement (DE-588)4561842-2 gnd Informationsaustausch (DE-588)4131113-9 gnd Social Media (DE-588)4639271-3 gnd
topic_facet	Wissensmanagement Informationsaustausch Social Media Hochschulschrift
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