Verfügbarkeit: A complaint is a gift

A complaint is a gift: recovering customer loyalty when things go wrong

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Bibliographische Detailangaben
Hauptverfasser:	Barlow, Janelle 1943- (VerfasserIn), Møller, Claus (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	San Francisco, Calif. Berrett-Koehler Publishers 2008
Ausgabe:	Second edition, revised and expanded
Online-Zugang:	Table of contents only Inhaltsverzeichnis Inhaltsverzeichnis
Beschreibung:	Hier auch später erschienene, unveränderte Nachdrucke
Beschreibung:	x, 287 Seiten 23 cm
ISBN:	9781576755822

Internformat

MARC


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245	1	0	\|a A complaint is a gift \|b recovering customer loyalty when things go wrong \|c Janelle Barlow, Claus Møller
250			\|a Second edition, revised and expanded
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300			\|a x, 287 Seiten \|c 23 cm
336			\|b txt \|2 rdacontent
337			\|b n \|2 rdamedia
338			\|b nc \|2 rdacarrier
500			\|a Hier auch später erschienene, unveränderte Nachdrucke
505	8		\|a Includes bibliographical references (p. 251-271) and index
700	1		\|a Møller, Claus \|e Verfasser \|4 aut
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Datensatz im Suchindex

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adam_text	A COMPLAINT IS A GIFT / BARLOW, JANELLE : C2008 TABLE OF CONTENTS / INHALTSVERZEICHNIS A COMPLAINT IS A GIFT STRATEGY COMPLAINTS: NECESSARY EVIL OR OPPORTUNITIES? CAPITALIZING ON COMPLAINTS WHY MOST CUSTOMERS DON'T COMPLAIN IN THE MIND OF THE COMPLAINING CUSTOMER THE GIFT FORMULA CREATING BETTER CUSTOMERS WITH GOODWILL WHEN CUSTOMERS GO BALLISTIC IT'S ALL IN THE WORDS: RESPONDING TO WRITTEN COMPLAINTS FROM A WHISPER TO A GLOBAL SHOUT WHEN FEEDBACK GETS PERSONAL WHEN YOU COMPLAIN, MAKE SURE YOU ARE GIVING A GIFT. DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT. A COMPLAINT IS A GIFT / BARLOW, JANELLE : C2008 TABLE OF CONTENTS / INHALTSVERZEICHNIS A COMPLAINT IS A GIFT STRATEGY COMPLAINTS: NECESSARY EVIL OR OPPORTUNITIES? CAPITALIZING ON COMPLAINTS WHY MOST CUSTOMERS DON'T COMPLAIN IN THE MIND OF THE COMPLAINING CUSTOMER THE GIFT FORMULA CREATING BETTER CUSTOMERS WITH GOODWILL WHEN CUSTOMERS GO BALLISTIC IT'S ALL IN THE WORDS: RESPONDING TO WRITTEN COMPLAINTS FROM A WHISPER TO A GLOBAL SHOUT WHEN FEEDBACK GETS PERSONAL WHEN YOU COMPLAIN, MAKE SURE YOU ARE GIVING A GIFT. DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
any_adam_object	1
author	Barlow, Janelle 1943- Møller, Claus
author_GND	(DE-588)124877524
author_facet	Barlow, Janelle 1943- Møller, Claus
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building	Verbundindex
bvnumber	BV044485710
callnumber-first	H - Social Science
callnumber-label	HF5415
callnumber-raw	HF5415.52
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callnumber-subject	HF - Commerce
classification_rvk	QP 620
contents	Includes bibliographical references (p. 251-271) and index
ctrlnum	(OCoLC)600900875 (DE-599)BVBBV044485710
dewey-full	658.8/343
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.8/343
dewey-search	658.8/343
dewey-sort	3658.8 3343
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
edition	Second edition, revised and expanded
format	Book
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spelling	Barlow, Janelle 1943- Verfasser (DE-588)124877524 aut A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller Second edition, revised and expanded San Francisco, Calif. Berrett-Koehler Publishers 2008 x, 287 Seiten 23 cm txt rdacontent n rdamedia nc rdacarrier Hier auch später erschienene, unveränderte Nachdrucke Includes bibliographical references (p. 251-271) and index Møller, Claus Verfasser aut http://www.loc.gov/catdir/toc/ecip0816/2008017877.html Table of contents only LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029885790&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029885790&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Barlow, Janelle 1943- Møller, Claus A complaint is a gift recovering customer loyalty when things go wrong Includes bibliographical references (p. 251-271) and index Consumer complaints Customer services
title	A complaint is a gift recovering customer loyalty when things go wrong
title_auth	A complaint is a gift recovering customer loyalty when things go wrong
title_exact_search	A complaint is a gift recovering customer loyalty when things go wrong
title_full	A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller
title_fullStr	A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller
title_full_unstemmed	A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller
title_short	A complaint is a gift
title_sort	a complaint is a gift recovering customer loyalty when things go wrong
title_sub	recovering customer loyalty when things go wrong
topic	Consumer complaints Customer services
topic_facet	Consumer complaints Customer services
url	http://www.loc.gov/catdir/toc/ecip0816/2008017877.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029885790&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029885790&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA
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