Hospitality retail management: a unit manager's guide
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oxford [England]
Butterworth-Heinemann
2000
|
| Schriftenreihe: | Hospitality, leisure, and tourism series
|
| Schlagworte: | |
| Online-Zugang: | FAW01 Volltext |
| Beschreibung: | 'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit. 'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit. Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text. Forms the basis of a complete course in unit management development Provides an overview of the range of skills needed for effective unit management Includes extensive examples of best practice from world-wide companies and a substantial integrated case study Includes bibliographical references and index |
| Beschreibung: | xviii, 355 pages |
| ISBN: | 9780750646161 0750646160 9780080939131 0080939139 |
Internformat
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| 490 | 0 | |a Hospitality, leisure, and tourism series | |
| 500 | |a 'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit. 'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit. Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text. Forms the basis of a complete course in unit management development Provides an overview of the range of skills needed for effective unit management Includes extensive examples of best practice from world-wide companies and a substantial integrated case study | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Small Business |2 bisacsh | |
| 650 | 7 | |a Hospitality industry / Management |2 fast | |
| 650 | 7 | |a Hospitality industry / Personnel management |2 fast | |
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| 650 | 7 | |a Serviços de alimentação e bebidas |2 larpcal | |
| 650 | 7 | |a Hotelaria |2 larpcal | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Hospitality industry |x Management | |
| 650 | 4 | |a Hospitality industry |x Personnel management | |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Lashley, Conrad |
| author_facet | Lashley, Conrad |
| author_role | aut |
| author_sort | Lashley, Conrad |
| author_variant | c l cl |
| building | Verbundindex |
| bvnumber | BV044385271 |
| collection | ZDB-33-ESD |
| ctrlnum | (ZDB-33-ESD)ocn474931009 (OCoLC)474931009 (DE-599)BVBBV044385271 |
| dewey-full | 647.94/068 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 647 - Management of public households |
| dewey-raw | 647.94/068 |
| dewey-search | 647.94/068 |
| dewey-sort | 3647.94 268 |
| dewey-tens | 640 - Home and family management |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:51:29Z |
| institution | BVB |
| isbn | 9780750646161 0750646160 9780080939131 0080939139 |
| language | English |
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| series2 | Hospitality, leisure, and tourism series |
| spelling | Lashley, Conrad Verfasser aut Hospitality retail management a unit manager's guide Conrad Lashley Oxford [England] Butterworth-Heinemann 2000 xviii, 355 pages txt rdacontent c rdamedia cr rdacarrier Hospitality, leisure, and tourism series 'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit. 'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit. Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text. Forms the basis of a complete course in unit management development Provides an overview of the range of skills needed for effective unit management Includes extensive examples of best practice from world-wide companies and a substantial integrated case study Includes bibliographical references and index BUSINESS & ECONOMICS / Small Business bisacsh Hospitality industry / Management fast Hospitality industry / Personnel management fast Hospitalidade larpcal Serviços de alimentação e bebidas larpcal Hotelaria larpcal Wirtschaft Hospitality industry Management Hospitality industry Personnel management Hotelgewerbe (DE-588)4072636-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Hotelgewerbe (DE-588)4072636-8 s Management (DE-588)4037278-9 s 1\p DE-604 http://www.sciencedirect.com/science/book/9780750646161 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Lashley, Conrad Hospitality retail management a unit manager's guide BUSINESS & ECONOMICS / Small Business bisacsh Hospitality industry / Management fast Hospitality industry / Personnel management fast Hospitalidade larpcal Serviços de alimentação e bebidas larpcal Hotelaria larpcal Wirtschaft Hospitality industry Management Hospitality industry Personnel management Hotelgewerbe (DE-588)4072636-8 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4072636-8 (DE-588)4037278-9 |
| title | Hospitality retail management a unit manager's guide |
| title_auth | Hospitality retail management a unit manager's guide |
| title_exact_search | Hospitality retail management a unit manager's guide |
| title_full | Hospitality retail management a unit manager's guide Conrad Lashley |
| title_fullStr | Hospitality retail management a unit manager's guide Conrad Lashley |
| title_full_unstemmed | Hospitality retail management a unit manager's guide Conrad Lashley |
| title_short | Hospitality retail management |
| title_sort | hospitality retail management a unit manager s guide |
| title_sub | a unit manager's guide |
| topic | BUSINESS & ECONOMICS / Small Business bisacsh Hospitality industry / Management fast Hospitality industry / Personnel management fast Hospitalidade larpcal Serviços de alimentação e bebidas larpcal Hotelaria larpcal Wirtschaft Hospitality industry Management Hospitality industry Personnel management Hotelgewerbe (DE-588)4072636-8 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | BUSINESS & ECONOMICS / Small Business Hospitality industry / Management Hospitality industry / Personnel management Hospitalidade Serviços de alimentação e bebidas Hotelaria Wirtschaft Hospitality industry Management Hospitality industry Personnel management Hotelgewerbe Management |
| url | http://www.sciencedirect.com/science/book/9780750646161 |
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