Front office: procedures, social skills, yield and management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Butterworth-Heinemann
1999
|
| Ausgabe: | 2nd ed |
| Schlagworte: | |
| Online-Zugang: | FAW01 Volltext |
| Beschreibung: | Includes index Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment |
| Beschreibung: | 211 pages |
| ISBN: | 9780750642309 0750642300 9780080506999 0080506992 |
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| 250 | |a 2nd ed | ||
| 264 | 1 | |a Oxford |b Butterworth-Heinemann |c 1999 | |
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| 500 | |a Includes index | ||
| 500 | |a Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment | ||
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Datensatz im Suchindex
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| any_adam_object | |
| author | Abbott, Peter |
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| dewey-full | 647.94/068 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 647 - Management of public households |
| dewey-raw | 647.94/068 |
| dewey-search | 647.94/068 |
| dewey-sort | 3647.94 268 |
| dewey-tens | 640 - Home and family management |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau |
| edition | 2nd ed |
| format | Electronic eBook |
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| id | DE-604.BV044385246 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:51:28Z |
| institution | BVB |
| isbn | 9780750642309 0750642300 9780080506999 0080506992 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029787467 |
| oclc_num | 474930955 |
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| physical | 211 pages |
| psigel | ZDB-33-ESD ZDB-33-ESD FAW_PDA_ESD |
| publishDate | 1999 |
| publishDateSearch | 1999 |
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| publisher | Butterworth-Heinemann |
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| spelling | Abbott, Peter Verfasser aut Front office procedures, social skills, yield and management Peter Abbott and Sue Lewry 2nd ed Oxford Butterworth-Heinemann 1999 211 pages txt rdacontent c rdamedia cr rdacarrier Includes index Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment Hotel front desk personnel fast Hotel management fast Hotels gtt Management gtt BUSINESS & ECONOMICS / Small Business bisacsh Wirtschaft Hotel front desk personnel Hotel management Lewry, Sue Sonstige oth http://www.sciencedirect.com/science/book/9780750642309 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Abbott, Peter Front office procedures, social skills, yield and management Hotel front desk personnel fast Hotel management fast Hotels gtt Management gtt BUSINESS & ECONOMICS / Small Business bisacsh Wirtschaft Hotel front desk personnel Hotel management |
| title | Front office procedures, social skills, yield and management |
| title_auth | Front office procedures, social skills, yield and management |
| title_exact_search | Front office procedures, social skills, yield and management |
| title_full | Front office procedures, social skills, yield and management Peter Abbott and Sue Lewry |
| title_fullStr | Front office procedures, social skills, yield and management Peter Abbott and Sue Lewry |
| title_full_unstemmed | Front office procedures, social skills, yield and management Peter Abbott and Sue Lewry |
| title_short | Front office |
| title_sort | front office procedures social skills yield and management |
| title_sub | procedures, social skills, yield and management |
| topic | Hotel front desk personnel fast Hotel management fast Hotels gtt Management gtt BUSINESS & ECONOMICS / Small Business bisacsh Wirtschaft Hotel front desk personnel Hotel management |
| topic_facet | Hotel front desk personnel Hotel management Hotels Management BUSINESS & ECONOMICS / Small Business Wirtschaft |
| url | http://www.sciencedirect.com/science/book/9780750642309 |
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