Benchmarking for best practice: continuous learning through sustainable innovation
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Bibliographische Detailangaben
1. Verfasser: Zairi, Mohamed (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Oxford Butterworth Heinemann 1998
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Beschreibung:Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992. Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance Presents examples of best practice in a wide range of industries all over the world - including service, manufacturing, public sector, health care and education Includes up-to-the-minute examples including Rank Xerox and ICL (now D2D), both winners of the EQA (European Quality Award)
Includes bibliographical references and index
Beschreibung:x, 496 pages
ISBN:9780750639484
0750639482
9780080499994
0080499996

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