Human resource management for the hospitality and tourism industries:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amersterdam
Butterworth-Heinemann
©2007
|
| Ausgabe: | 1st ed |
| Schlagworte: | |
| Online-Zugang: | FAW01 Volltext |
| Beschreibung: | Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: .Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising .Legislation and equal opportunities: illegal discrimination and managing diversity .Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse .Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries will be illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion. * An integrated look at HRM policies and practices in the tourism and hospitality industries * A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration * International examples showcase good practice in a variety of organisations, such as Pr̊t a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs Includes bibliographical references and index |
| Beschreibung: | xiv, 305 pages |
| ISBN: | 9780750665728 0750665726 |
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| 500 | |a Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. | ||
| 500 | |a Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: .Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising .Legislation and equal opportunities: illegal discrimination and managing diversity .Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse .Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries will be illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. | ||
| 500 | |a It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion. * An integrated look at HRM policies and practices in the tourism and hospitality industries * A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration * International examples showcase good practice in a variety of organisations, such as Pr̊t a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs | ||
| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
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| author | Nickson, Dennis |
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| dewey-full | 647.940683 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 647 - Management of public households |
| dewey-raw | 647.940683 |
| dewey-search | 647.940683 |
| dewey-sort | 3647.940683 |
| dewey-tens | 640 - Home and family management |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau |
| edition | 1st ed |
| format | Electronic eBook |
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| spelling | Nickson, Dennis Verfasser aut Human resource management for the hospitality and tourism industries Dennis Nickson 1st ed Amersterdam Butterworth-Heinemann ©2007 xiv, 305 pages txt rdacontent c rdamedia cr rdacarrier Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: .Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising .Legislation and equal opportunities: illegal discrimination and managing diversity .Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse .Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries will be illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion. * An integrated look at HRM policies and practices in the tourism and hospitality industries * A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration * International examples showcase good practice in a variety of organisations, such as Pr̊t a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs Includes bibliographical references and index Hospitality industry / Personnel management fast Tourism / Personnel management fast Hospitality industry Personnel management Tourism Personnel management Tourismus (DE-588)4018406-7 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf 1\p (DE-588)4006432-3 Bibliografie gnd-content Tourismus (DE-588)4018406-7 s Personalpolitik (DE-588)4045269-4 s 2\p DE-604 http://www.sciencedirect.com/science/book/9780750665728 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Nickson, Dennis Human resource management for the hospitality and tourism industries Hospitality industry / Personnel management fast Tourism / Personnel management fast Hospitality industry Personnel management Tourism Personnel management Tourismus (DE-588)4018406-7 gnd Personalpolitik (DE-588)4045269-4 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4045269-4 (DE-588)4006432-3 |
| title | Human resource management for the hospitality and tourism industries |
| title_auth | Human resource management for the hospitality and tourism industries |
| title_exact_search | Human resource management for the hospitality and tourism industries |
| title_full | Human resource management for the hospitality and tourism industries Dennis Nickson |
| title_fullStr | Human resource management for the hospitality and tourism industries Dennis Nickson |
| title_full_unstemmed | Human resource management for the hospitality and tourism industries Dennis Nickson |
| title_short | Human resource management for the hospitality and tourism industries |
| title_sort | human resource management for the hospitality and tourism industries |
| topic | Hospitality industry / Personnel management fast Tourism / Personnel management fast Hospitality industry Personnel management Tourism Personnel management Tourismus (DE-588)4018406-7 gnd Personalpolitik (DE-588)4045269-4 gnd |
| topic_facet | Hospitality industry / Personnel management Tourism / Personnel management Hospitality industry Personnel management Tourism Personnel management Tourismus Personalpolitik Bibliografie |
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