Airline industry: poised for disruptive innovation?
"Many business sectors have been, and are being, forced to compete with new competitors--disrupters of some sort--who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or...
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
London
Routledge, Taylor & Francis Group
2017
|
Ausgabe: | First published |
Schlagworte: | |
Online-Zugang: | TUM01 Inhaltsverzeichnis |
Zusammenfassung: | "Many business sectors have been, and are being, forced to compete with new competitors--disrupters of some sort--who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn't build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play--customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators"--Provided by publisher |
Beschreibung: | 1 Online-Ressource (269 Seiten) |
ISBN: | 9781317183075 9781317183068 9781315566429 |
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Datensatz im Suchindex
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---|---|
adam_text | CONTENTS
LIST OF FIGURES
X
LIST OF TABLES
X
[{{
MORE ABOUT THE BOOK XI
V
FOREWORD BY BEN BALDANZA, CHIEF EXECUTIVE OFFICER,
SPIRIT AIRLINES XVII
FOREWORD BY ALEX CRUZ, CHAIRMAN AND CHIEF EXECUTIVE
OFFICER, BRITISH AIRWAYS XBC
FOREWORD BY PIETERJ. TH. ELBERS, PRESIDENT AND CHIEF
EXECUTIVE OFFICER, KLM ROYAL DUTCH AIRLINES XX
FOREWORD BY MICHAEL ISSENBERG, CHAIRMAN AND CHIEF
EXECUTIVE OFFICER, ACCORHOTELS ASIA PACIFIC XXIII
FOREWORD BY KAY KRATKY, CHIEF EXECUTIVE OFFICER,
AUSTRIAN AIRLINES XXVII
FOREWORD BY DERMOT MANNION, DEPUTY CHAIRMAN, ROYAL
BRUNEI AIRLINES XXIX
FOREWORD BY MIKE MCGEARTY, CHIEF EXECUTIVE OFFICER,
CARTRAWLER XXXIV
FOREWORD BY ALEKS POPOVICH, SENIOR VICE PRESIDENT, FINANCIAL
AND DISTRIBUTION SERVICES, INTERNATIONAL AIR TRANSPORT
ASSOCIATION XXXVI
FOREWORD BY CRAIG RICHMOND, PRESIDENT AND CHIEF
EXECUTIVE OFFICER, VANCOUVER AIRPORT AUTHORITY XXXIX
FOREWORD BY PEKKA VAURAMO, PRESIDENT AND CHIEF
EXECUTIVE OFFICER, FINNAIR XLII
FOREWORD BY CHRIS ZWEIGENTHAL, CHIEF EXECUTIVE, AIRLINES
ASSOCIATION OF SOUTHERN AFRICA XLIV
PREFACE
ACKNOWLEDGMENTS
1 PERSPECTIVES ON DISRUPTIVE INNOVATION
WHAT IS DISRUPTIVE INNOVATION? 1
OUTLINE OF THE BOOK 6
VIII CONTENTS
2 RELEVANCE TO THE AIRLINE INDUSTRY 13
ACROSS THE INNOVATION SPECTRUM 13
LOW-COST CARRIERS 16
FULL-SERVICE CARRIERS 19
ONGOING FRUSTRATIONS 20
AIRLINE IMPROVEMENTS 22
TAKEAWAYS 21
3 DISRUPTIVE FORCES AND THEIR CONVERGENCE 28
CHANGING NATURE OF ECONOMIES 28
CUSTOMER EXPECTATIONS 33
EVOLVING COMPETITORS 31
ENABLING TECHNOLOGIES 43
TAKEAWAY S 46
4 ADAPTATION STRATEGIES BY AIRLINES 49
CONSOLIDATION 49
NETWORK ALIGNMENT 53
CUSTOMER MANAGEMENT 62
DISTRIBUTION MANAGEMENT 61
TAKEAWAYS 13
5 ADAPTATION STRATEGIES: DEVELOPING AND EMERGING MARKETS 74
AFRICA 15
ASIA 86
INDIA, CHINA, AND THE CONNECTIVITY BETWEEN THE TWO 92
TAKEAWAYS 95
6 ADAPTATION STRATEGIES BY AIRPORTS 97
GENERAL BUSINESS MODEL CHANGES 99
LOW-COST AIRPORTS AND TERMINALS 103
FOCUS ON CUSTOMER EXPERIENCE 106
AIRPORTS AS DESTINATIONS 110
AREAS OF DISRUPTION 111
TAKEAWAYS 113
7 AIRLINE TRANSFORMATIONAL OPPORTUNITIES 115
CORPORATE LEVEL 116
NETWORK, FLEET, AND SCHEDULES 119
DAY OF OPERATIONS 124
REVENUE MANAGEMENT PLANNING 121
DYNAMIC MERCHANDIZING 131
TAKEAWAYS 135
CONTENTS IX
8 POTENTIAL DISRUPTIVE INNOVATORS AND SCENARIOS 137
EXPERIENCE WITH DISRUPTIVE INITIATIVES 131
STRESS RELATING TO AIR TRAVEL 141 F
POTENTIAL DISRUPTERS 144 ,,,,
TAKEAWAYS 163
9 CLOSING THOUGHTS: INNOVATING IN THE AIR TRAVEL SPACE 165
10 THOUGHT LEADERSHIP PIECES 172
THE MISSING LINK FOR THE AIRLINE INDUSTRY TRANSFORMATION 172
ROB BROERE
.11
JUST CHANGE OR DISRUPTIVE INNOVATION: A LOOK AT THE !
MOBILITY PROVIDERS AND THE ABILITY FOR A PASSION TO CHANGE 183 |
NICO BUCHHOLZ - I
FROM EVOLUTION TO DISRUPTION: THE NEXT TWENTY YEARS 188 .|
JOHN GRANT
THE UNDER-APPRECIATED IMPORTANCE OF HUBS AS DISRUPTORS 201 {*
FEETER KIVESTU
! *
THE DIGITAL AIRLINE: FROM DIGITAL STRATEGY TO AIRLINE STRATEGY 216 :
:
DIRK-JAN KOOPS AND ROBERT ENGELEN JJ
WHAT CAN AN INDUSTRY, LIKE AIR TRAVEL, DO TO EMBRACE J;
CHANGE AND TRANSFORM ITSELF? 223 I;
ERIC LEOPOLD I
1
III
SMART AIRLINES GET CONNECTED: THE CASE FOR ON-BOARD I|
CONNECTIVITY 231 |
LEO MONDALE !;|
!
ON THE QUESTION OF AIRLINE DISRUPTION 235 JI L
BAERY PARSONS I
1
,,
LESSONS LEARNED AND ISSUES THAT LINGER 248 !!;,
ROBERT L. SOLOMON !.J:
GOOGLE IT? 255 : L
I
DAN WACKSMAN .
I
1
INSIGHTS FROM THE AIR CARGO SECTOR 258 *!
GUO XIANQIN .,:
INDEX . 265 T
|
any_adam_object | 1 |
author | Taneja, Nawal K. |
author_GND | (DE-588)170079015 |
author_facet | Taneja, Nawal K. |
author_role | aut |
author_sort | Taneja, Nawal K. |
author_variant | n k t nk nkt |
building | Verbundindex |
bvnumber | BV044361152 |
classification_rvk | QR 840 ZO 7202 |
collection | ZDB-4-NLEBK |
ctrlnum | (ZDB-4-NLEBK)ocn952337146 (OCoLC)952337146 (DE-599)BVBBV044361152 |
dewey-full | 338.7068/4 |
dewey-hundreds | 300 - Social sciences |
dewey-ones | 338 - Production |
dewey-raw | 338.7068/4 |
dewey-search | 338.7068/4 |
dewey-sort | 3338.7068 14 |
dewey-tens | 330 - Economics |
discipline | Wirtschaftswissenschaften Verkehr / Transport |
edition | First published |
format | Electronic eBook |
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spelling | Taneja, Nawal K. Verfasser (DE-588)170079015 aut Airline industry poised for disruptive innovation? Nawal K. Taneja First published London Routledge, Taylor & Francis Group 2017 1 Online-Ressource (269 Seiten) txt rdacontent c rdamedia cr rdacarrier "Many business sectors have been, and are being, forced to compete with new competitors--disrupters of some sort--who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn't build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play--customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators"--Provided by publisher BUSINESS & ECONOMICS / Industries / General bisacsh Airlines fast Disruptive technologies fast Industrie Wirtschaft Airlines Disruptive technologies Luftfahrtindustrie (DE-588)4036560-8 gnd rswk-swf Innovation (DE-588)4027089-0 gnd rswk-swf Luftfahrtindustrie (DE-588)4036560-8 s Innovation (DE-588)4027089-0 s 1\p DE-604 Erscheint auch als Druck-Ausgabe 978-1-4724-8401-7 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029763783&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Taneja, Nawal K. Airline industry poised for disruptive innovation? BUSINESS & ECONOMICS / Industries / General bisacsh Airlines fast Disruptive technologies fast Industrie Wirtschaft Airlines Disruptive technologies Luftfahrtindustrie (DE-588)4036560-8 gnd Innovation (DE-588)4027089-0 gnd |
subject_GND | (DE-588)4036560-8 (DE-588)4027089-0 |
title | Airline industry poised for disruptive innovation? |
title_auth | Airline industry poised for disruptive innovation? |
title_exact_search | Airline industry poised for disruptive innovation? |
title_full | Airline industry poised for disruptive innovation? Nawal K. Taneja |
title_fullStr | Airline industry poised for disruptive innovation? Nawal K. Taneja |
title_full_unstemmed | Airline industry poised for disruptive innovation? Nawal K. Taneja |
title_short | Airline industry |
title_sort | airline industry poised for disruptive innovation |
title_sub | poised for disruptive innovation? |
topic | BUSINESS & ECONOMICS / Industries / General bisacsh Airlines fast Disruptive technologies fast Industrie Wirtschaft Airlines Disruptive technologies Luftfahrtindustrie (DE-588)4036560-8 gnd Innovation (DE-588)4027089-0 gnd |
topic_facet | BUSINESS & ECONOMICS / Industries / General Airlines Disruptive technologies Industrie Wirtschaft Airlines Disruptive technologies Luftfahrtindustrie Innovation |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029763783&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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