Leading the customer experience: inspirational service leadership
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Farnham
Gower
[2015]
|
| Subjects: | |
| Item Description: | Description based on online resource; title from PDF title page (EBSCO, viewed July 20, 2015) |
| Physical Description: | 1 online resource illustrations |
| ISBN: | 9781472447708 1472447700 |
Staff View
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| 500 | |a Description based on online resource; title from PDF title page (EBSCO, viewed July 20, 2015) | ||
| 505 | 8 | |a Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
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| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Leadership |2 fast | |
| 650 | 4 | |a Führung | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services |a Leadership |a Customer relations | |
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| author | Cook, Sarah 1955- |
| author_facet | Cook, Sarah 1955- |
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| author_sort | Cook, Sarah 1955- |
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| contents | Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T07:50:45Z |
| institution | BVB |
| isbn | 9781472447708 1472447700 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029762153 |
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| physical | 1 online resource illustrations |
| psigel | ZDB-4-NLEBK |
| publishDate | 2015 |
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| publisher | Gower |
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| spelling | Cook, Sarah 1955- Verfasser aut Leading the customer experience inspirational service leadership Sarah Cook Farnham Gower [2015] © 2015 1 online resource illustrations txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (EBSCO, viewed July 20, 2015) Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Leadership fast Führung Wirtschaft Customer services Leadership Customer relations |
| spellingShingle | Cook, Sarah 1955- Leading the customer experience inspirational service leadership Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Leadership fast Führung Wirtschaft Customer services Leadership Customer relations |
| title | Leading the customer experience inspirational service leadership |
| title_auth | Leading the customer experience inspirational service leadership |
| title_exact_search | Leading the customer experience inspirational service leadership |
| title_full | Leading the customer experience inspirational service leadership Sarah Cook |
| title_fullStr | Leading the customer experience inspirational service leadership Sarah Cook |
| title_full_unstemmed | Leading the customer experience inspirational service leadership Sarah Cook |
| title_short | Leading the customer experience |
| title_sort | leading the customer experience inspirational service leadership |
| title_sub | inspirational service leadership |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Leadership fast Führung Wirtschaft Customer services Leadership Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer relations Customer services Leadership Führung Wirtschaft Customer services Leadership Customer relations |
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