Leading the customer experience: inspirational service leadership
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Farnham
Gower
[2015]
|
| Schlagworte: | |
| Beschreibung: | Description based on online resource; title from PDF title page (EBSCO, viewed July 20, 2015) |
| Beschreibung: | 1 online resource illustrations |
| ISBN: | 9781472447708 1472447700 |
Internformat
MARC
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| 020 | |a 9781472447708 |9 978-1-4724-4770-8 | ||
| 020 | |a 1472447700 |9 1-4724-4770-0 | ||
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| 100 | 1 | |a Cook, Sarah |d 1955- |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Leading the customer experience |b inspirational service leadership |c Sarah Cook |
| 264 | 1 | |a Farnham |b Gower |c [2015] | |
| 264 | 4 | |c © 2015 | |
| 300 | |a 1 online resource |b illustrations | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Description based on online resource; title from PDF title page (EBSCO, viewed July 20, 2015) | ||
| 505 | 8 | |a Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Leadership |2 fast | |
| 650 | 4 | |a Führung | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services |a Leadership |a Customer relations | |
| 912 | |a ZDB-4-NLEBK | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-029762153 | ||
Datensatz im Suchindex
| _version_ | 1804177606249021441 |
|---|---|
| any_adam_object | |
| author | Cook, Sarah 1955- |
| author_facet | Cook, Sarah 1955- |
| author_role | aut |
| author_sort | Cook, Sarah 1955- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV044359522 |
| collection | ZDB-4-NLEBK |
| contents | Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index |
| ctrlnum | (ZDB-4-NLEBK)ocn913955417 (OCoLC)913955417 (DE-599)BVBBV044359522 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T07:50:45Z |
| institution | BVB |
| isbn | 9781472447708 1472447700 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029762153 |
| oclc_num | 913955417 |
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| physical | 1 online resource illustrations |
| psigel | ZDB-4-NLEBK |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Gower |
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| spelling | Cook, Sarah 1955- Verfasser aut Leading the customer experience inspirational service leadership Sarah Cook Farnham Gower [2015] © 2015 1 online resource illustrations txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (EBSCO, viewed July 20, 2015) Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Leadership fast Führung Wirtschaft Customer services Leadership Customer relations |
| spellingShingle | Cook, Sarah 1955- Leading the customer experience inspirational service leadership Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Leadership fast Führung Wirtschaft Customer services Leadership Customer relations |
| title | Leading the customer experience inspirational service leadership |
| title_auth | Leading the customer experience inspirational service leadership |
| title_exact_search | Leading the customer experience inspirational service leadership |
| title_full | Leading the customer experience inspirational service leadership Sarah Cook |
| title_fullStr | Leading the customer experience inspirational service leadership Sarah Cook |
| title_full_unstemmed | Leading the customer experience inspirational service leadership Sarah Cook |
| title_short | Leading the customer experience |
| title_sort | leading the customer experience inspirational service leadership |
| title_sub | inspirational service leadership |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Leadership fast Führung Wirtschaft Customer services Leadership Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer relations Customer services Leadership Führung Wirtschaft Customer services Leadership Customer relations |
| work_keys_str_mv | AT cooksarah leadingthecustomerexperienceinspirationalserviceleadership |