Business logistics management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cape Town, South Africa
Oxford University Press
2016
|
| Ausgabe: | 5th edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | John J. Vogt's name appeared as the first named author in earlier editions. Previous ed.: 2009. |
| Beschreibung: | xii, 560 Seiten Illustrationen, Diagramme |
| ISBN: | 9780190415662 |
Internformat
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| 100 | 1 | |a Pienaar, Wessel J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Business logistics management |c Pienaar, Vogt |
| 250 | |a 5th edition | ||
| 264 | 1 | |a Cape Town, South Africa |b Oxford University Press |c 2016 | |
| 300 | |a xii, 560 Seiten |b Illustrationen, Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
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| 500 | |a John J. Vogt's name appeared as the first named author in earlier editions. Previous ed.: 2009. | ||
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| 700 | 1 | |a Vogt, John J. |e Verfasser |4 aut | |
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Datensatz im Suchindex
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| adam_text | Contents
Contributors ix
Preface xi
1 Introduction to business logistics
W.J. Pienaar and J.H. Havenga 1
Introduction................,................. 1
Business logistics in the South African
macro-economy.................................2
Evolution of the concept of logistics......... 7
Logistics analysis and operations research..8
The concepts of logistics and supply chain
management................................... 9
Business logistics activities................. 13
Conclusion................................... 17
2 Value created by business logistics
W.J. Pienaar and J.H. Havenga............. 21
Introduction.................................. 21
Logistics linkages with the value chain........21
The value-added role of logistics ............ 27
Measuring and selling the value of logistics... 30
Aspects of competitive advantage....... ........ 33
Wealth creation through logistics...............34
Conclusion......................................35
3 Strategic logistics management
J.H. Havenga and A. de Bod 39
Introduction................................ 39
Corporate power shifts....................... 39
Evolution from logistics to value networks....41
Organisational strategy..................... 43
Supply chain strategy........................ 45
Finding the applicable supply chain strategy..50
Dynamically aligned organisations............. 51
Implementation................................. 54
Barriers to the development and
implementation of supply chain management
strategy................................ 56
Conclusion...... 57
4 Tactical logistics management and
supply chain integration
W.J. Pienaar . 63
introduction ..................................63
Tactical logistics activities......... 63
Managing the goods flow .... .........64
Product supply chain processes..... ......66
Time management in supply chains..... ...73
Conclusion ............. ......................... 80
5 Financial aspects of logistics and
supply chain management
W.J. Pienaar 83
Introduction.............................. 83
Shareholder value........................... 83
Cost of equity............................. 84
Free cash flow............................... 85
Economic value added...................... 85
Value drivers.............................. 86
Return on investment........................ 89
Logistics costing and activity-based costing..91
Marginal costing..............................93
Cost-volume-profit analysis. 97
Worked examples.... ..................... 101
6 Forecasting supply chain requirements
W.J. Pienaar ....... ........ ............... 111
Introduction...... .............................111
Features of forecasting............ . . ........112
Types of forecasting... ........................ 113
Long-term and short-term forecasting.............114
The forecasting process.......... . ...... .... 114
Selecting appropriate forecasting techniques....115
Validating forecasting models............. , 118
Techniques for stationary time series data....... 119
Techniques for forecasting time series data
with a trend................................. ... 127
Forecasting seasonality..................... 132
Example of the forecasting process......... ..... 135
Conclusion................................... .141
Appendix 6.1 Holt-Winter s seasonality
models . ........145
7 Customer service
J.H. Havenga and A. de Bod 151
Introduction.. 151
Customer service as an element of the
marketing mix... ........................... 152
Customer service dimensions and elements........... 154
Market strategy............................ 155
The cost of customer service........ ......... 155
Customer/product prioritisation matrix..... .156
Conducting a customer service audit...... .... 158
Customer value mapping...................... 160
Employee and customer engagement....... ...... 162
The employee engagement cycle ...... 162
The customer engagement cycle .. ..... . .163
Customer service measurements .............. 164
Conclusion................................ 166
8 Production and operations management
J. van Eeden............................ 171
Introduction....... ......................171
Strategic and planning concepts .... . ...174
Quality management....... 183
Inventory management..... 186
Operations management: current approaches
and philosophies........................ 189
Operations management in the service sector.193
Conclusion.... 194
9 Procurement management
W.J. Pienaar................................. 199
Introduction...... 199
The objectives of procurement management.....199
The strategic role of procurement within a
business.................................... 201
Tiers of procurement management............. 202
Need identification and specification.........203
Selecting suppliers....................... 209
Establishing and developing relationships with
suppliers, and controlling their performance.213
Procurement-related activities that enhance
supply chain success...................... 214
Procurement cost management.............. 215
Electronic procurement.... 216
Conclusion............................ ,...,219
10 Inventory management
J.N. Cronje 224
Introduction.. 224
The purpose of inventory.... 225
Types of inventories......................... 227
Important inventory concepts ...... 229
Inventory costs ....................... 231
Inventory planning ... 234
Inventory control.... .. ... ...251
Conclusion.... 255
11 The design of storage and handling
facilities
JJ.Vogt 262
Introduction... 262
Initial requirements..........,.................263
* Sizing the warehouse .... ............... 264
Operations and warehouse management
systems............................. ......... . . 265
The design process......... 265
Fire............................................275
Security........................................275
Lighting................................... 276
Conclusion............................... 277
12 Packaging - the supply chain enabler
Fredrik Niisson.... 280
introduction...... . ...280
The role and value of packaging......... 281
Packaging functions and impacts... 282
Packaging system... 286
Packaging design and innovation........ 288
Packaging costs... 292
Models for evaluating packaging logistics
performance................................ 294
Packaging materials............ 299
Packaging technologies and new
developments...... 300
Conclusion ....................................302
13 Equipment used in facilities
J.J. Vogt and W.J. Pienaar ..... 306
Introduction.......... ..... .............. 306
Selection of equipment ........ ...........306
Risks involved in purchasing equipment........ 307
Storage methods for small items .... . .......307
Pallets and their storage.... ......... 310
Hanging rail systems ...... .... 314
Moving loads...... 315
Moving and sorting... 317
Containers .... 320
Conclusion..... 324
14 The operation of a warehouse
J.J. Vogt 327
Introduction...... ........................ 327
Warehouse processes...................... 327
Errors in operation............ _ 329
Stock management........ 329
Types of warehouses and facilities .......... 330
Cross-dock operations ...... ................ . 330
Efficiency in a warehouse...... 333
Processes and operations....... ........ ... 334
Delivery-transport operations (D2)...... .... 342
Barcoding, scanning and RFID technology..... 342
The challenge of managing continuous
change ...... . .................. ...... ...344
Lean and Six Sigma operations............... 345
Safety..................................„...346
Operational discipline... 346
Conclusion................................. 346
15 The transport system
W. J. Pienaar..................................... 349
Introduction.................................. 349
Operational characteristics of the various
modes of freight transport............ 350
Terminals............................................ 362
Goods carried in the transport system................ 364
Freight transport service providers........................... 367
The freight transport user....... ..... ......... 369
Government as stakeholder in the transport
system......................................... 369
Conclusion...................................... 372
16 Transport modal cost structures,
competition and pricing principles
W.J. Pienaar _ _..................................376
Introduction ................ ............ . 376
Efficiency in transport....... . . . ........ 376
Transport modal cost structures, efficiency
and competition ............................. .. 381
Profit planning and control . . ....... .....401
Tariff quoting.. .............. . ............. 402
Conclusion......... .......................... 404
17 Transportmanagement
W.J. Pienaar 408
Introduction 408
Strategic transport management. ....... 409
Tactical transport management. ...415
Principles of efficient operational transport
management......................... ...419
Conclusion............................ 426
18 International transport
W.J. Pienaar 430
Introduction..................................... 430
International air transport........... ... 430
International road transport..................... 433
International rail transport................ 434
International pipeline transport.......... ..... 436
International sea transport..................... 437
International commercial terms (Incoterms). 444
Conclusion....................................... 455
Incoterms 2010: A visual guide.................. 458
19 International logistics and trade
J.J. Vogt 462
Introduction...,...... ..........................462
Distribution channels ............. .........463
International trade.................... .................465
Free-trade agreements and free-trade zones. .. . 469
Routes for international trade movement........ . 470
International trade information requirements........ 471
International trade documentation......... .... .... 473
Data to be submitted for international
movement.. .................................. 478
Legal contracts and issues in international
trade......................................... 481
Bribery and corruption........ 484
Timing, cost and risks for international trade...485
Strategic planning for an international
network.......................................... 487
Request for proposal (RFP) in international
logistics and trade................................489
Total cost of ownership (TCO)......................490
Conclusion.........................................491
Appendix 19.1 Example of a commercial
invoice...................................,...... 495
Appendix 19.2 TCO Standard Spreadsheet............. 496
20 Product returns and reverse logistics 21 Controlling logistics performance
management UJ. Kussing and WJ, Pienaar 515
U. Kussing and W.J. Pienaar 498 Introduction...... .......515
Introduction 498 The process of control 516
The role of reverse logistics within the product The concept of quality 519
returns management process 498 Performance measurement 521
Product returns management: scope and Benchmarking............. 528
activities 499 The SC0R model .531
The impacts of reverse logistics 503 Business intelligence 534
Product returns and reverse logistics Conclusion 535
processes 505
Logistics and the environment 508 Index 539
Closed-loop supply chains 510
Conclusion ..................... 511
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| spelling | Pienaar, Wessel J. Verfasser aut Business logistics management Pienaar, Vogt 5th edition Cape Town, South Africa Oxford University Press 2016 xii, 560 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier John J. Vogt's name appeared as the first named author in earlier editions. Previous ed.: 2009. Business logistics Management Management (DE-588)4037278-9 gnd rswk-swf Logistik (DE-588)4036210-3 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Unternehmen (DE-588)4061963-1 s Logistik (DE-588)4036210-3 s Management (DE-588)4037278-9 s b DE-604 Vogt, John J. Verfasser aut Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029741153&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pienaar, Wessel J. Vogt, John J. Business logistics management Business logistics Management Management (DE-588)4037278-9 gnd Logistik (DE-588)4036210-3 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4036210-3 (DE-588)4061963-1 (DE-588)4123623-3 |
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| topic_facet | Business logistics Management Management Logistik Unternehmen Lehrbuch |
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