Customer-centric knowledge management: concepts and applications
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technolo...
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey PA
Information Science Reference
[2012]
|
| Schriftenreihe: | Premier reference source
|
| Schlagworte: | |
| Online-Zugang: | DE-706 DE-1049 DE-898 DE-1050 DE-83 URL des Erstveröffentlichers |
| Zusammenfassung: | "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies" - Provided by publisher |
| Beschreibung: | Includes bibliographical references |
| Beschreibung: | 1 Online-Ressource (xv, 315 Seiten) |
| ISBN: | 9781613500903 9781613500910 |
Internformat
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| 245 | 1 | 0 | |a Customer-centric knowledge management |b concepts and applications |c Minwir Mallouh Al-Shammari (University of Bahrain, Bahrain) |
| 264 | 1 | |a Hershey PA |b Information Science Reference |c [2012] | |
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| 500 | |a Includes bibliographical references | ||
| 505 | 8 | |a 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina L opez-Nicol as and Francisco-Jos e Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / Ant onio Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cant u and Jos e Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Mare sov a ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- | |
| 505 | 8 | |a 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar | |
| 520 | |a "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies" - Provided by publisher | ||
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Knowledge management | |
| 650 | 4 | |a Relationship marketing | |
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| 700 | 1 | |a Al-Shammari, Minwir |d 1962- |0 (DE-588)137929668 |4 edt | |
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Datensatz im Suchindex
| _version_ | 1808138509362397184 |
|---|---|
| adam_text | |
| any_adam_object | |
| author2 | Al-Shammari, Minwir 1962- |
| author2_role | edt |
| author2_variant | m a s mas |
| author_GND | (DE-588)137929668 |
| author_facet | Al-Shammari, Minwir 1962- |
| building | Verbundindex |
| bvnumber | BV044321881 |
| collection | ZDB-98-IGB ZDB-1-IGE |
| contents | 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina L opez-Nicol as and Francisco-Jos e Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / Ant onio Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cant u and Jos e Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Mare sov a ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar |
| ctrlnum | (OCoLC)992480068 (DE-599)BVBBV044321881 |
| format | Electronic eBook |
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| genre_facet | Aufsatzsammlung |
| id | DE-604.BV044321881 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-23T01:07:36Z |
| institution | BVB |
| isbn | 9781613500903 9781613500910 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029725330 |
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| owner_facet | DE-706 DE-1049 DE-898 DE-BY-UBR DE-1050 DE-83 |
| physical | 1 Online-Ressource (xv, 315 Seiten) |
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| publishDate | 2012 |
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| spelling | Customer-centric knowledge management concepts and applications Minwir Mallouh Al-Shammari (University of Bahrain, Bahrain) Hershey PA Information Science Reference [2012] © 2012 1 Online-Ressource (xv, 315 Seiten) txt rdacontent c rdamedia cr rdacarrier Premier reference source Includes bibliographical references 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina L opez-Nicol as and Francisco-Jos e Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / Ant onio Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cant u and Jos e Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Mare sov a ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies" - Provided by publisher Customer relations Knowledge management Relationship marketing (DE-588)4143413-4 Aufsatzsammlung gnd-content Al-Shammari, Minwir 1962- (DE-588)137929668 edt Erscheint auch als Druck-Ausgabe 978-1-61350-089-7 Erscheint auch als Druck-Ausgabe 1-61350-089-0 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Customer-centric knowledge management concepts and applications 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina L opez-Nicol as and Francisco-Jos e Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / Ant onio Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cant u and Jos e Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Mare sov a ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar Customer relations Knowledge management Relationship marketing |
| subject_GND | (DE-588)4143413-4 |
| title | Customer-centric knowledge management concepts and applications |
| title_auth | Customer-centric knowledge management concepts and applications |
| title_exact_search | Customer-centric knowledge management concepts and applications |
| title_full | Customer-centric knowledge management concepts and applications Minwir Mallouh Al-Shammari (University of Bahrain, Bahrain) |
| title_fullStr | Customer-centric knowledge management concepts and applications Minwir Mallouh Al-Shammari (University of Bahrain, Bahrain) |
| title_full_unstemmed | Customer-centric knowledge management concepts and applications Minwir Mallouh Al-Shammari (University of Bahrain, Bahrain) |
| title_short | Customer-centric knowledge management |
| title_sort | customer centric knowledge management concepts and applications |
| title_sub | concepts and applications |
| topic | Customer relations Knowledge management Relationship marketing |
| topic_facet | Customer relations Knowledge management Relationship marketing Aufsatzsammlung |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7 |
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