Engineering reliable service oriented architecture: managing complexity and service level agreements
"This book presents a guide to engineering reliable SOA systems and enhances current understanding of service reliability" - Provided by publisher
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey PA
Information Science Reference
[2011]
|
| Schriftenreihe: | Premier reference source
|
| Schlagworte: | |
| Online-Zugang: | DE-706 DE-1049 DE-898 DE-1050 DE-83 Volltext |
| Zusammenfassung: | "This book presents a guide to engineering reliable SOA systems and enhances current understanding of service reliability" - Provided by publisher |
| Beschreibung: | Includes bibliographical references |
| Beschreibung: | 1 Online-Ressource (xvii, 402 Seiten) Illustrationen, Diagramm |
| ISBN: | 9781609604943 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV044302834 | ||
| 003 | DE-604 | ||
| 005 | 20171207 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 170509s2011 |||| o||u| ||||||eng d | ||
| 020 | |a 9781609604943 |9 978-1-60960-494-3 | ||
| 024 | 7 | |a 10.4018/978-1-60960-493-6 |2 doi | |
| 035 | |a (OCoLC)992557214 | ||
| 035 | |a (DE-599)BVBBV044302834 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-706 |a DE-1049 |a DE-898 |a DE-1050 |a DE-83 | ||
| 245 | 1 | 0 | |a Engineering reliable service oriented architecture |b managing complexity and service level agreements |c Nikola Milanovic (Model Labs - Berlin, Germany) |
| 264 | 1 | |a Hershey PA |b Information Science Reference |c [2011] | |
| 264 | 4 | |c © 2011 | |
| 300 | |a 1 Online-Ressource (xvii, 402 Seiten) |b Illustrationen, Diagramm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Premier reference source | |
| 500 | |a Includes bibliographical references | ||
| 505 | 8 | |a 1. Design of quality aspects in service oriented architecture through service level agreements / Marco Massarelli ... [et al.] -- 2. Flexible and dynamic SLAs management in service oriented architectures / Giuseppe Di Modica, Orazio Tomarchio -- 3. Quality of service monitoring, diagnosis, and adaptation for service level management / Guijun Wang ... [et al.] -- 4. Supporting service level agreement with service discovery / Andrea Zisman -- 5. Configuration of non-functional properties in embedded operating systems / Wanja Hofer ... [et al.] -- 6. Adding semantics to QoS requirements / Ester Giallonardo, Eugenio Zimeo -- 7. Selective querying for adapting hierarchical Web service compositions / John Harney, Prashant Doshi -- 8. Aggregating functional and non-functional properties to identify service compositions / Eduardo Blanco, Yudith Cardinale, Mar ia-Esther Vidal -- 9. Web Services composition problem / Fahima Cheikh -- 10. Specification of non-functional requirements and their trade-offs in service contracts in the NGOSS framework / Xiaoqing Liu, Nektarios Georgalas -- 11. Applying concept reuse for adaptive service composition / Onyeka Ezenwoye, S. Sadjadi -- 12. Prediction of non-functional properties of service-based systems / Adel Taweel, Gareth Tyson -- 13. Model-based methodology and framework for assessing service and business process availability / Nikola Milanovic, Bratislav Milic -- 14. Complexity analysis at design stages of service oriented architectures as a measure of reliability risks / Muhammad Sadi, D. Myers, Cesar Sanchez -- 15. Design and deployment of service oriented applications with non-functional requirements / L aszl o G onczy, D aniel Varr o -- 16. Dependability assessment of service-oriented architectures using fault injection / Nik Looker, Malcolm Munro | |
| 520 | |a "This book presents a guide to engineering reliable SOA systems and enhances current understanding of service reliability" - Provided by publisher | ||
| 650 | 4 | |a Service-oriented architecture (Computer science) | |
| 650 | 4 | |a Computer networks / Reliability | |
| 650 | 0 | 7 | |a Serviceorientierte Architektur |0 (DE-588)4841015-9 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
| 689 | 0 | 0 | |a Serviceorientierte Architektur |0 (DE-588)4841015-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Milanovic, Nikola |d 1976- |0 (DE-588)131811991 |4 edt | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 978-1-60960-493-6 |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 1-60960-493-8 |
| 856 | 4 | 0 | |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-493-6 |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
| 912 | |a ZDB-98-IGB |a ZDB-1-IGE | ||
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-029706670 | |
| 966 | e | |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-493-6 |l DE-706 |p ZDB-98-IGB |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.4018/978-1-60960-493-6 |l DE-1049 |p ZDB-1-IGE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.4018/978-1-60960-493-6 |l DE-898 |p ZDB-1-IGE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.4018/978-1-60960-493-6 |l DE-1050 |p ZDB-1-IGE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.4018/978-1-60960-493-6 |l DE-83 |p ZDB-98-IGB |q TUB_EBS_IGB |x Verlag |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1808138508702842880 |
|---|---|
| adam_text | |
| any_adam_object | |
| author2 | Milanovic, Nikola 1976- |
| author2_role | edt |
| author2_variant | n m nm |
| author_GND | (DE-588)131811991 |
| author_facet | Milanovic, Nikola 1976- |
| building | Verbundindex |
| bvnumber | BV044302834 |
| collection | ZDB-98-IGB ZDB-1-IGE |
| contents | 1. Design of quality aspects in service oriented architecture through service level agreements / Marco Massarelli ... [et al.] -- 2. Flexible and dynamic SLAs management in service oriented architectures / Giuseppe Di Modica, Orazio Tomarchio -- 3. Quality of service monitoring, diagnosis, and adaptation for service level management / Guijun Wang ... [et al.] -- 4. Supporting service level agreement with service discovery / Andrea Zisman -- 5. Configuration of non-functional properties in embedded operating systems / Wanja Hofer ... [et al.] -- 6. Adding semantics to QoS requirements / Ester Giallonardo, Eugenio Zimeo -- 7. Selective querying for adapting hierarchical Web service compositions / John Harney, Prashant Doshi -- 8. Aggregating functional and non-functional properties to identify service compositions / Eduardo Blanco, Yudith Cardinale, Mar ia-Esther Vidal -- 9. Web Services composition problem / Fahima Cheikh -- 10. Specification of non-functional requirements and their trade-offs in service contracts in the NGOSS framework / Xiaoqing Liu, Nektarios Georgalas -- 11. Applying concept reuse for adaptive service composition / Onyeka Ezenwoye, S. Sadjadi -- 12. Prediction of non-functional properties of service-based systems / Adel Taweel, Gareth Tyson -- 13. Model-based methodology and framework for assessing service and business process availability / Nikola Milanovic, Bratislav Milic -- 14. Complexity analysis at design stages of service oriented architectures as a measure of reliability risks / Muhammad Sadi, D. Myers, Cesar Sanchez -- 15. Design and deployment of service oriented applications with non-functional requirements / L aszl o G onczy, D aniel Varr o -- 16. Dependability assessment of service-oriented architectures using fault injection / Nik Looker, Malcolm Munro |
| ctrlnum | (OCoLC)992557214 (DE-599)BVBBV044302834 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nmm a2200000zc 4500</leader><controlfield tag="001">BV044302834</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20171207</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">170509s2011 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781609604943</subfield><subfield code="9">978-1-60960-494-3</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4018/978-1-60960-493-6</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)992557214</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV044302834</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-706</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-1050</subfield><subfield code="a">DE-83</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Engineering reliable service oriented architecture</subfield><subfield code="b">managing complexity and service level agreements</subfield><subfield code="c">Nikola Milanovic (Model Labs - Berlin, Germany)</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hershey PA</subfield><subfield code="b">Information Science Reference</subfield><subfield code="c">[2011]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xvii, 402 Seiten)</subfield><subfield code="b">Illustrationen, Diagramm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Premier reference source</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">1. Design of quality aspects in service oriented architecture through service level agreements / Marco Massarelli ... [et al.] -- 2. Flexible and dynamic SLAs management in service oriented architectures / Giuseppe Di Modica, Orazio Tomarchio -- 3. Quality of service monitoring, diagnosis, and adaptation for service level management / Guijun Wang ... [et al.] -- 4. Supporting service level agreement with service discovery / Andrea Zisman -- 5. Configuration of non-functional properties in embedded operating systems / Wanja Hofer ... [et al.] -- 6. Adding semantics to QoS requirements / Ester Giallonardo, Eugenio Zimeo -- 7. Selective querying for adapting hierarchical Web service compositions / John Harney, Prashant Doshi -- 8. Aggregating functional and non-functional properties to identify service compositions / Eduardo Blanco, Yudith Cardinale, Mar ia-Esther Vidal -- 9. Web Services composition problem / Fahima Cheikh -- 10. Specification of non-functional requirements and their trade-offs in service contracts in the NGOSS framework / Xiaoqing Liu, Nektarios Georgalas -- 11. Applying concept reuse for adaptive service composition / Onyeka Ezenwoye, S. Sadjadi -- 12. Prediction of non-functional properties of service-based systems / Adel Taweel, Gareth Tyson -- 13. Model-based methodology and framework for assessing service and business process availability / Nikola Milanovic, Bratislav Milic -- 14. Complexity analysis at design stages of service oriented architectures as a measure of reliability risks / Muhammad Sadi, D. Myers, Cesar Sanchez -- 15. Design and deployment of service oriented applications with non-functional requirements / L aszl o G onczy, D aniel Varr o -- 16. Dependability assessment of service-oriented architectures using fault injection / Nik Looker, Malcolm Munro</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">"This book presents a guide to engineering reliable SOA systems and enhances current understanding of service reliability" - Provided by publisher</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service-oriented architecture (Computer science)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Computer networks / Reliability</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Serviceorientierte Architektur</subfield><subfield code="0">(DE-588)4841015-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Serviceorientierte Architektur</subfield><subfield code="0">(DE-588)4841015-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Milanovic, Nikola</subfield><subfield code="d">1976-</subfield><subfield code="0">(DE-588)131811991</subfield><subfield code="4">edt</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">978-1-60960-493-6</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">1-60960-493-8</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-493-6</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-98-IGB</subfield><subfield code="a">ZDB-1-IGE</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029706670</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-493-6</subfield><subfield code="l">DE-706</subfield><subfield code="p">ZDB-98-IGB</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.4018/978-1-60960-493-6</subfield><subfield code="l">DE-1049</subfield><subfield code="p">ZDB-1-IGE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.4018/978-1-60960-493-6</subfield><subfield code="l">DE-898</subfield><subfield code="p">ZDB-1-IGE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.4018/978-1-60960-493-6</subfield><subfield code="l">DE-1050</subfield><subfield code="p">ZDB-1-IGE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.4018/978-1-60960-493-6</subfield><subfield code="l">DE-83</subfield><subfield code="p">ZDB-98-IGB</subfield><subfield code="q">TUB_EBS_IGB</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV044302834 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-23T01:07:35Z |
| institution | BVB |
| isbn | 9781609604943 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029706670 |
| oclc_num | 992557214 |
| open_access_boolean | |
| owner | DE-706 DE-1049 DE-898 DE-BY-UBR DE-1050 DE-83 |
| owner_facet | DE-706 DE-1049 DE-898 DE-BY-UBR DE-1050 DE-83 |
| physical | 1 Online-Ressource (xvii, 402 Seiten) Illustrationen, Diagramm |
| psigel | ZDB-98-IGB ZDB-1-IGE ZDB-98-IGB TUB_EBS_IGB |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Information Science Reference |
| record_format | marc |
| series2 | Premier reference source |
| spelling | Engineering reliable service oriented architecture managing complexity and service level agreements Nikola Milanovic (Model Labs - Berlin, Germany) Hershey PA Information Science Reference [2011] © 2011 1 Online-Ressource (xvii, 402 Seiten) Illustrationen, Diagramm txt rdacontent c rdamedia cr rdacarrier Premier reference source Includes bibliographical references 1. Design of quality aspects in service oriented architecture through service level agreements / Marco Massarelli ... [et al.] -- 2. Flexible and dynamic SLAs management in service oriented architectures / Giuseppe Di Modica, Orazio Tomarchio -- 3. Quality of service monitoring, diagnosis, and adaptation for service level management / Guijun Wang ... [et al.] -- 4. Supporting service level agreement with service discovery / Andrea Zisman -- 5. Configuration of non-functional properties in embedded operating systems / Wanja Hofer ... [et al.] -- 6. Adding semantics to QoS requirements / Ester Giallonardo, Eugenio Zimeo -- 7. Selective querying for adapting hierarchical Web service compositions / John Harney, Prashant Doshi -- 8. Aggregating functional and non-functional properties to identify service compositions / Eduardo Blanco, Yudith Cardinale, Mar ia-Esther Vidal -- 9. Web Services composition problem / Fahima Cheikh -- 10. Specification of non-functional requirements and their trade-offs in service contracts in the NGOSS framework / Xiaoqing Liu, Nektarios Georgalas -- 11. Applying concept reuse for adaptive service composition / Onyeka Ezenwoye, S. Sadjadi -- 12. Prediction of non-functional properties of service-based systems / Adel Taweel, Gareth Tyson -- 13. Model-based methodology and framework for assessing service and business process availability / Nikola Milanovic, Bratislav Milic -- 14. Complexity analysis at design stages of service oriented architectures as a measure of reliability risks / Muhammad Sadi, D. Myers, Cesar Sanchez -- 15. Design and deployment of service oriented applications with non-functional requirements / L aszl o G onczy, D aniel Varr o -- 16. Dependability assessment of service-oriented architectures using fault injection / Nik Looker, Malcolm Munro "This book presents a guide to engineering reliable SOA systems and enhances current understanding of service reliability" - Provided by publisher Service-oriented architecture (Computer science) Computer networks / Reliability Serviceorientierte Architektur (DE-588)4841015-9 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Serviceorientierte Architektur (DE-588)4841015-9 s DE-604 Milanovic, Nikola 1976- (DE-588)131811991 edt Erscheint auch als Druck-Ausgabe 978-1-60960-493-6 Erscheint auch als Druck-Ausgabe 1-60960-493-8 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-493-6 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Engineering reliable service oriented architecture managing complexity and service level agreements 1. Design of quality aspects in service oriented architecture through service level agreements / Marco Massarelli ... [et al.] -- 2. Flexible and dynamic SLAs management in service oriented architectures / Giuseppe Di Modica, Orazio Tomarchio -- 3. Quality of service monitoring, diagnosis, and adaptation for service level management / Guijun Wang ... [et al.] -- 4. Supporting service level agreement with service discovery / Andrea Zisman -- 5. Configuration of non-functional properties in embedded operating systems / Wanja Hofer ... [et al.] -- 6. Adding semantics to QoS requirements / Ester Giallonardo, Eugenio Zimeo -- 7. Selective querying for adapting hierarchical Web service compositions / John Harney, Prashant Doshi -- 8. Aggregating functional and non-functional properties to identify service compositions / Eduardo Blanco, Yudith Cardinale, Mar ia-Esther Vidal -- 9. Web Services composition problem / Fahima Cheikh -- 10. Specification of non-functional requirements and their trade-offs in service contracts in the NGOSS framework / Xiaoqing Liu, Nektarios Georgalas -- 11. Applying concept reuse for adaptive service composition / Onyeka Ezenwoye, S. Sadjadi -- 12. Prediction of non-functional properties of service-based systems / Adel Taweel, Gareth Tyson -- 13. Model-based methodology and framework for assessing service and business process availability / Nikola Milanovic, Bratislav Milic -- 14. Complexity analysis at design stages of service oriented architectures as a measure of reliability risks / Muhammad Sadi, D. Myers, Cesar Sanchez -- 15. Design and deployment of service oriented applications with non-functional requirements / L aszl o G onczy, D aniel Varr o -- 16. Dependability assessment of service-oriented architectures using fault injection / Nik Looker, Malcolm Munro Service-oriented architecture (Computer science) Computer networks / Reliability Serviceorientierte Architektur (DE-588)4841015-9 gnd |
| subject_GND | (DE-588)4841015-9 (DE-588)4143413-4 |
| title | Engineering reliable service oriented architecture managing complexity and service level agreements |
| title_auth | Engineering reliable service oriented architecture managing complexity and service level agreements |
| title_exact_search | Engineering reliable service oriented architecture managing complexity and service level agreements |
| title_full | Engineering reliable service oriented architecture managing complexity and service level agreements Nikola Milanovic (Model Labs - Berlin, Germany) |
| title_fullStr | Engineering reliable service oriented architecture managing complexity and service level agreements Nikola Milanovic (Model Labs - Berlin, Germany) |
| title_full_unstemmed | Engineering reliable service oriented architecture managing complexity and service level agreements Nikola Milanovic (Model Labs - Berlin, Germany) |
| title_short | Engineering reliable service oriented architecture |
| title_sort | engineering reliable service oriented architecture managing complexity and service level agreements |
| title_sub | managing complexity and service level agreements |
| topic | Service-oriented architecture (Computer science) Computer networks / Reliability Serviceorientierte Architektur (DE-588)4841015-9 gnd |
| topic_facet | Service-oriented architecture (Computer science) Computer networks / Reliability Serviceorientierte Architektur Aufsatzsammlung |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-493-6 |
| work_keys_str_mv | AT milanovicnikola engineeringreliableserviceorientedarchitecturemanagingcomplexityandservicelevelagreements |