Quality management for IT services: perspectives on business and process performance
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management" - Provided by publisher
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey ; New York
Business Science Reference
[2011]
|
| Schriftenreihe: | Premier reference source
|
| Schlagworte: | |
| Online-Zugang: | DE-706 DE-1049 DE-898 DE-1050 DE-83 Volltext |
| Zusammenfassung: | "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management" - Provided by publisher |
| Beschreibung: | Includes bibliographical references |
| Beschreibung: | 1 Online-Ressource (xiv, 332 Seiten) |
| ISBN: | 9781616928919 |
Internformat
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| 505 | 8 | |a 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid K ohler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / St ephane Cortina, Michel Picard, Omar Sol orzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, R diger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lu s Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg | |
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Datensatz im Suchindex
| _version_ | 1808138440351416320 |
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| adam_text | |
| any_adam_object | |
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| author2_role | edt edt |
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| author_GND | (DE-588)1118855809 (DE-588)13065048X |
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| building | Verbundindex |
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| contents | 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid K ohler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / St ephane Cortina, Michel Picard, Omar Sol orzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, R diger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lu s Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg |
| ctrlnum | (OCoLC)992549394 (DE-599)BVBBV044289531 |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Quality management for IT services perspectives on business and process performance Claus-Peter Praeg (Fraunhofer Institute for Industrial Engineering (IAO), Germany), Dieter Spath (Fraunhofer Institute for Industrial Engineering (IAO), Germany) Hershey ; New York Business Science Reference [2011] © 2011 1 Online-Ressource (xiv, 332 Seiten) txt rdacontent c rdamedia cr rdacarrier Premier reference source Includes bibliographical references 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid K ohler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / St ephane Cortina, Michel Picard, Omar Sol orzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, R diger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lu s Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management" - Provided by publisher Information technology / Management Information technology / Quality control Management (DE-588)4037278-9 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Informationstechnik (DE-588)4026926-7 s Qualitätskontrolle (DE-588)4047968-7 s Management (DE-588)4037278-9 s DE-604 Praeg, Claus-Peter 19XX- (DE-588)1118855809 edt Spath, Dieter 1952- (DE-588)13065048X edt Erscheint auch als Druck-Ausgabe 978-1-61692-889-6 Erscheint auch als Druck-Ausgabe 1-61692-889-1 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Quality management for IT services perspectives on business and process performance 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid K ohler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / St ephane Cortina, Michel Picard, Omar Sol orzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, R diger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lu s Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg Information technology / Management Information technology / Quality control Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4026926-7 (DE-588)4047968-7 (DE-588)4143413-4 |
| title | Quality management for IT services perspectives on business and process performance |
| title_auth | Quality management for IT services perspectives on business and process performance |
| title_exact_search | Quality management for IT services perspectives on business and process performance |
| title_full | Quality management for IT services perspectives on business and process performance Claus-Peter Praeg (Fraunhofer Institute for Industrial Engineering (IAO), Germany), Dieter Spath (Fraunhofer Institute for Industrial Engineering (IAO), Germany) |
| title_fullStr | Quality management for IT services perspectives on business and process performance Claus-Peter Praeg (Fraunhofer Institute for Industrial Engineering (IAO), Germany), Dieter Spath (Fraunhofer Institute for Industrial Engineering (IAO), Germany) |
| title_full_unstemmed | Quality management for IT services perspectives on business and process performance Claus-Peter Praeg (Fraunhofer Institute for Industrial Engineering (IAO), Germany), Dieter Spath (Fraunhofer Institute for Industrial Engineering (IAO), Germany) |
| title_short | Quality management for IT services |
| title_sort | quality management for it services perspectives on business and process performance |
| title_sub | perspectives on business and process performance |
| topic | Information technology / Management Information technology / Quality control Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| topic_facet | Information technology / Management Information technology / Quality control Management Informationstechnik Qualitätskontrolle Aufsatzsammlung |
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