Reimagining management: putting process at the center of business management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
[San Francisco, CA?]
[2016]
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 253 Seiten Illustrationen, Diagramme |
| ISBN: | 9781366442840 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
PRAISE FOR
Reimagihing Management....................................vi
ACKNOWLEDGMENTS:
It takes a team..........................................x/x
FOREWORD:
By Professor Michael Rosemann............................XX/
PREFACE:
A personal journey.....................................xxiii
INTRODUCTION:
Business-ready BPM........................................25
Book structure.......................................... 27
CHAPTER ONE:
Management Reimagined.....................................29
What’s the problem?.......................................29
The primacy of process....................................32
Customer-journeys or business processes?..................33
Defining process-based management.........................34
Process of transformation.................................38
Strategy to process.......................................40
Enabling process-based management.........................40
Enabling maturity development.............................44
BPM maturity and the 7Enablers............................47
In time................................................. 47
Managing reimagination....................................48
CHAPTER TWO:
Process Architecture.............................................53
What is a process architecture?..................................53
Some examples of process architecture............................56
Using a process architecture.....................................56
Strategy execution—the process pathway...........................59
Developing strategy..............................................59
Creating a process architecture..................................63
An illustrative case study.......................................64
Other architectures..............................................67
Owning the architecture..........................................69
The power of process architecture................................71
CHAPTER THREE:
Process Measurement..............................................75
Why measure?.....................................................75
Process performance perspectives.................................77
What to measure?.................................................78
Process versus functional measures...............................80
Measurement-friendly culture.....................................82
Leonardo ProMeasure............................................ 83
PROCESS VISION...................................................89
Common failure modes.............................................92
Achilles’ heel, or cornerstone?..................................94
CHAPTER FOUR:
Process Governance...............................................97
Mind the gap.....................................................97
Who’s in charge?.................................................98
Process-governance objectives....................................98
Governance framework overview....................................99
The process owner..............................................101
Defining‘ownership’............................................102
Appointing process owners......................................103
Duties of a process owner......................................104
The process council............................................104
Dealing with dissonance........................................106
Common failure modes...........................................107
CHAPTER FIVE:
Process Change.................................................109
Importance of process change...................................109
Change what?...................................................110
Systems thinking...............................................110
Reference models...............................................Ill
A precautionary principle......................................Ill
Process of change..............................................112
Business better than usual.....................................114
Widen the search...............................................115
Finding lost luggage...........................................119
Rapid may not be continuous....................................119
Improvement or innovation......................................120
Process change management......................................121
Making change..................................................122
CHAPTER SIX:
Process Mindset................................................125
All in the mind................................................125
Defining the process mindset...................................127
Changing minds.................................................128
The importance of visionary leadership.........................129
Common failure modes...........................................130
BPM culture research.............................................130
CHAPTER SEVEN:
Process Capability.............................................. 137
Maximizing capabilities..........................................137
Defining capabilities............................................138
Developing capabilities..........................................139
The language of process..........................................140
Capability and credibility.......................................141
Below the tine................................................. 144
Pathways to Mastery..............................................146
Times change.....................................................148
Improving capability and credibility.............................148
CHAPTER EIGHT:
Process Support..................................................151
Challenges.......................................................151
The office of BPM................................................152
Supporting process...............................................152
Services.........................................................154
Scope............................................................155
Location...................................................... 158
Integration......................................................160
Resources........................................................160
Funding..........................................................163
CHAPTER NINE:
Turning the Virtuous Circles.....................................765
The chasm........................................................166
Reaching nirvana.................................................168
Target—assess—respond............................................173
Target...........................................................175
Assess......................................................... 176
Respond................................................. ...178
As is—to be—to do.......................................... 179
As is............................................................179
To be............................................................181
To do.......................................................... 181
Two circles—one objective........................................182
Frequently asked questions.......................................182
CHAPTER TEN:
The Big BPM Project............................................ 787
Bringing it all together.........................................188
Project team.................................................. 190
Development team............................................... 190
Reference group..................................................191
Timing...........................................................192
Establishment phase..............................................192
Strategy first................................................. 194
Compelling reasons............................................. 194
Creating a tribe of supporters................................. 196
Understanding....................................................198
Communicating....................................................200
Making decisions.................................................200
A mature assessment..............................................201
Ready? Set? Go?..................................................202
Established?................................................. 202
Preparation phase.............................................. 203
information and review sessions.............................. 203
Project discovery workshop.......................................203
Project kick-off meeting.........................................205
Established and prepared.......................................206
project work packages..........................................206
Work package #1: process architecture..........................208
Work package #2: process measurement...........................213
Work package #3: process governance............................218
Work package #4: process change................................223
Work package #5: process mindset...............................228
Work package #6: process capability............................234
Work package #7: process support...............................239
Business better than usual.....................................244
CHAPTER ELEVEN:
Epilogue.......................................................249
Why is it so?..................................................249
Lack of knowledge..............................................250
Lack of compelling reasons.....................................250
Lack of urgency................................................250
Lack of insight................................................251
Why bother?....................................................251
What next?.....................................................252
About the author...............................................253
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| spelling | Tregear, Roger Verfasser aut Reimagining management putting process at the center of business management Roger Tregear [San Francisco, CA?] [2016] © 2016 253 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 s DE-604 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029680504&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tregear, Roger Reimagining management putting process at the center of business management Prozessmanagement (DE-588)4353072-2 gnd |
| subject_GND | (DE-588)4353072-2 |
| title | Reimagining management putting process at the center of business management |
| title_auth | Reimagining management putting process at the center of business management |
| title_exact_search | Reimagining management putting process at the center of business management |
| title_full | Reimagining management putting process at the center of business management Roger Tregear |
| title_fullStr | Reimagining management putting process at the center of business management Roger Tregear |
| title_full_unstemmed | Reimagining management putting process at the center of business management Roger Tregear |
| title_short | Reimagining management |
| title_sort | reimagining management putting process at the center of business management |
| title_sub | putting process at the center of business management |
| topic | Prozessmanagement (DE-588)4353072-2 gnd |
| topic_facet | Prozessmanagement |
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