Up In the Air: How Airlines Can Improve Performance by Engaging Their Employees
When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too m...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ithaca, N.Y.
Cornell University Press
[2013]
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| Schlagworte: | |
| Online-Zugang: | FHA01 FKE01 FLA01 UBG01 UPA01 FAW01 FAB01 FCO01 Volltext |
| Zusammenfassung: | When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of |
| Beschreibung: | Description based on online resource; title from PDF title page (publisher's Web site, viewed Feb. 24, 2017) |
| Beschreibung: | 1 online resource |
| ISBN: | 9780801458330 |
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Datensatz im Suchindex
| _version_ | 1804177426951962624 |
|---|---|
| any_adam_object | |
| author | Bamber, Greg J. |
| author_facet | Bamber, Greg J. |
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| author_sort | Bamber, Greg J. |
| author_variant | g j b gj gjb |
| building | Verbundindex |
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| dewey-ones | 387 - Water, air, space transportation |
| dewey-raw | 387.7068/3 |
| dewey-search | 387.7068/3 |
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| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Bamber, Greg J. Verfasser aut Up In the Air How Airlines Can Improve Performance by Engaging Their Employees Andrew von Nordenflycht, Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan Ithaca, N.Y. Cornell University Press [2013] © 2008 1 online resource txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (publisher's Web site, viewed Feb. 24, 2017) When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of In English Gewerkschaft Airlines Employees Labor unions United States Airlines United States Employees Airlines United States Personnel management Industrial relations United States USA Gittell, Jody Hoffer Sonstige oth Kochan, Thomas A. Sonstige oth https://www.degruyter.com/doi/book/10.7591/9780801458330 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Bamber, Greg J. Up In the Air How Airlines Can Improve Performance by Engaging Their Employees Gewerkschaft Airlines Employees Labor unions United States Airlines United States Employees Airlines United States Personnel management Industrial relations United States |
| title | Up In the Air How Airlines Can Improve Performance by Engaging Their Employees |
| title_auth | Up In the Air How Airlines Can Improve Performance by Engaging Their Employees |
| title_exact_search | Up In the Air How Airlines Can Improve Performance by Engaging Their Employees |
| title_full | Up In the Air How Airlines Can Improve Performance by Engaging Their Employees Andrew von Nordenflycht, Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan |
| title_fullStr | Up In the Air How Airlines Can Improve Performance by Engaging Their Employees Andrew von Nordenflycht, Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan |
| title_full_unstemmed | Up In the Air How Airlines Can Improve Performance by Engaging Their Employees Andrew von Nordenflycht, Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan |
| title_short | Up In the Air |
| title_sort | up in the air how airlines can improve performance by engaging their employees |
| title_sub | How Airlines Can Improve Performance by Engaging Their Employees |
| topic | Gewerkschaft Airlines Employees Labor unions United States Airlines United States Employees Airlines United States Personnel management Industrial relations United States |
| topic_facet | Gewerkschaft Airlines Employees Labor unions United States Airlines United States Employees Airlines United States Personnel management Industrial relations United States USA |
| url | https://www.degruyter.com/doi/book/10.7591/9780801458330 |
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