The cultural dimension of global business:
Gespeichert in:
| Vorheriger Titel: | Ferraro, Gary P. The cultural dimension of international business |
|---|---|
| Hauptverfasser: | , |
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London ; New York
Routledge
2017
|
| Ausgabe: | Eighth edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 1. (1990) bis 6. Auflage (2010) erschienen unter dem Titel: Ferraro, Gary P.: The cultural dimension of international business |
| Beschreibung: | xxiv, 329 Seiten Illustrationen, Diagramme |
| ISBN: | 9781138202290 9781138632455 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: The cultural dimension of global business
Autor: Ferraro, Gary P
Jahr: 2017
Contents
List of photos
List of figures
List of tables
List of boxes
Preface
xiii
xvi
xvii
xviii
XIX
Acknowledgments xxiii
1 Cultural anthropology and global business 1
Introduction: global connections 1
The perspective of cultural anthropobgy 3
Cultural anthropology and business 6
Anthropology s major concept: culture 10
Culture is learned 11
Culture influences biobgical processes 12
Cultural universals do exist 14
Economic systems 14
Marriage and family systems 14
Educational systems 16
Social control systems 16
Supernatural belief systems 17
Cultural change 17
People from all cultures are ethnocentric 20
Cultures are integrated wholes 21
Corporations also are cultures 23
Cultural differences in business: challenges and opportunities 25
CrosS Cultural scenarios 26
2 Lenses for understanding culture and cultural differences 28
Contrasting values 29
The individual-collective dimension 32
How individualism-collectivism pbys out in individual-oriented
cultures 32
How individualism—collectivism plays out in collective-oriented cultures 34
Implications for business within collectivist cultures 34
The equality-hierarchy dimension 36
How equality-hierarchy plays out in egalitarian cultures 37
How equality-hierarchy plays out in hierarchical cultures 38
Implications for business within hierarchical cultures 38
The change orientation dimension 38
How orientations to change play out in change-embracing cultures 42
How orientations to change play out in change-fearing cultures 43
Implications for business within change-fearing cultures 43
The time orientation dimension 44
Precise versus loose reckoning of time 44
Sequential versus synchronized time 46
Past, present, and future orientations 47
The busyness factor 49
How time orientation plays out in precise/M-time cultures 50
How time orientation plays out in loose/P-time cultures 50
How time orientation plays out in past-oriented cultures 51
How time orientation plays out in present-oriented cultures 51
How time orientation plays out in future-oriented cultures 51
How time orientation plays out in busy cultures 52
Implications for business within loose/P-time cultures 52
Context 52
Metaphors 55
Change 58
Conclusion 61
Cross-cultural scenarios 62
3 Communicating across cultures: the nonverbal dimension 64
The nature of nonverbal communication 65
Types of nonverbal communication 66
Potential pitfalls in studying nonverbal communication 67
Business introductions 68
Business card exchange 69
Bowing 70
Gift giving 70
Interactions among businesspeople 73
Body posture 73
Gaze 74
Hand gestures 76
Facial expressions 80
Dress 82
Proxemics 85
New technologies and visual media 89
Conclusion 92
Cross-cultural scenarios 94
4 Communicating across cultures: language 95
The ideal of linguistic proficiency in global business 95
Defining language 95
Communicate more, misunderstand less, partner better 96
Cultural competence is essential too! 96
Need a reason to learn a foreign language? 98
English language skills are not always, or routinely, sufficient 98
Language skills enable relationship and partnership building 98
Few possess both language skilb and specific technical skills 99
While helpful, interpreters have limits 99
Knowing more than one language improves contextual understanding 99
Linguistic diversity 101
Spoken languages worldwide 101
What do they speak there? 102
When the assumptions turn out wrong 103
Learning from firs thand experience 104
Revisiting and revising our assumptions 106
Language and culture 106
The influence of culture on language 106
Culture and business 107
Culture and sports 107
Culture and language preservation 108
The influence of language on culture 109
Language mirrors cultural values 110
Individualism vs. group-centeredness 110
Directness vs. indirectness 111
Language and social context 113
Taking relationship specifics into account 113
Translation issues can lead to miscommunication 114
Additional complicating factors 116
Slang 117
Euphemisms 118
Conversational taboos 119
Accents 119
Humor 120
Information and communication technologies 122
Email 122
Text messages 123
Chat/VolP 124
Conclusion 125
Cross-cultural scenarios 125
5 Negotiating across cultures 127
The nature of cross-cultural negotiation 129
Where to negotiate 130
Effective strategies for international negotiators 132
Avoid cultural cluelessness 132
Concentrate on long-term relationships, not short-term contracts 133
Focus on the interests behind the positions 136
Avoid overreliance on cultural generalizations 138
Be sensitive to timing 139
Remain flexible 140
Prepare carefully 142
Learn to listen, not just speak 143
Act ethically and with integrity 146
The use of interpreters 150
Prior to the negotiations 151
During the negotiations: communicating with your interpreter 151
During the negotiations: communicating with your counterpart 151
The global negotiator 152
Cross-cultural scenarios 152
6 Partnering across cultures 154
Partnership basics 154
Meetings as opportunities for collaboration 155
Meetings and national-culture differences 156
Meetings and organizational-culture differences 158
Lessons drawn from meetings 159
Decision-making models to advance the partnership work 161
Decision making and cultural differences 161
Decision making and organizational-culture differences 161
Majority preferred at Small Car Group 163
100 percent consensus at Saturn 2 63
Leadership driven at Opel 163
Single voice of authority at Isuzu 164
Individual empowerment at GM Truck Group 164
Collaboration at GM do Brasil 164
The impact of decision-making differences 165
Lessons drawn from decision-making models 165
Partnering relationships and problem solving 166
Partnering with on-site work colleagues 166
Distinctions between heal and global partnerships 170
Global virtual partnerships 171
Partnership life cycle 174
Initiation stage 174
Start-up stage 174
Growth stage 175
Mature stage 175
Transition 175
Partnership process outcomes 175
Partnership product outcomes 177
Lessons drawn from partnering relationships and problem solving 180
Cross-cultural scenarios 181
7 Cultural transformation 183
Definition of cultural transformation 183
Change unfolding 184
Developing and implementing a plan for change 184
Data gathering 186
Comparing the plan with the stated cultural ideals 186
Analyzing the reactions to change 187
Moving forward 188
Critical attributes of planned cultural transformation 188
Core idea 189
Culture 190
Time-based process 191
Business approach to change 191
Centralizing concept 191
Culture understood 192
Three-stage process models 193
Multi-stage process models 193
Summary 194
Anthropological approach to change 195
Mechanisms of change 195
Invention 196
Cultural loss 196
Diffusion 196
Acculturation 196
Acculturation often underlies organizational-culture change 197
Where are all the anthropologists? 197
Similarities to an anthropological approach 197
Crises often force change: a manufacturing case study 200
Process and problem solving as core ideas 201
Summary 203
Applying the planned cultural transformation process to health care 203
Process 203
Assessment of process 207
Conclusion 207
Cross-cultural scenarios 209
8 Consumers 211
Consumer or customer: what s the difference1 211
An anthropological approach to understanding consumers 212
Interface between business organizations and consumers 213
The gold star question 213
Difficulty keeping pace with market complexity 215
Design district 215
Macy s Department Store 217
At home with consumers 217
Product development challenges 218
Summary 218
A holistic approach to consumer research 218
Coffee with an anthropological twist 219
Fine chocolate without the guilt 220
Collaborative approaches 222
A day in the life ... and a sportswear opportunity revealed 223
A breath of fresh air ... brought inside 224
Brand meaning and advertising 226
Inspirational characters with compelling stories 226
Know thy consumers culture 227
Conclusion 229
Cross-cultural scenarios 229
9 Global leadership 231
Gbbally oriented firms 232
Creating a globally oriented workforce 233
Recruiting and hiring 233
Global virtual teams 234
International assignments 235
Business trip 235
Frequent flyer assignments 236
Commuter assignments 236
Rotational assignments 236
Short-term assignments 237
Long-term assignments 237
Integrating the global at home 238
The evolving profile of the expatriate assignment 239
Expatriate numbers 239
Preferences in expatriate locations 241
The expatriate paradox 242
Expatriate strategy: short- and long-term assignments 242
The value of an expatriate strategy 242
Counterpoint: reducing the use of expatriates 243
Competencies for gbbal leaders 244
Cultural adaptation 245
Cultural minimization 245
Cultural integration 246
Other global leadership competencies 246
Broad perspective 247
Appreciation of alternative viewpoints 247
Balancing contradictions 247
Emotional resilience 248
Selection for an expatriate assignment 248
Selection models 248
Preeminence of the technical 248
Interest in global 249
Motivation 249
Personality 250
Communication 251
Gender 251
Family circumstances 252
Conclusion 253
Cross-cultural scenarios 253
10 The expatriate assignment 255
Preparation 255
Language training 255
Cross-cultural training 256
CCT effectiveness 256
CCT content 258
A taste of life and the job abroad 260
The expatriate experience 260
Culture shock 260
Definition 260
Stressful impacts 261
Phases 263
Positive impacts 264
In-country support 265
A role for the corporation 265
Building a knowledge base 267
Accessing local networks 268
Repatriation 270
Reentry shock 271
Back home at the office 272
Global strategy reimagined 273
Conclusion 274
Cross-cultural scenarios 275
Appendix A: cross-cultural scenario discussions 277
Chapter 1 277
Chapter 2 277
Chapter 3 278
Chapter 4 279
Chapter 5 279
Chapter 6 279
Chapter 7 280
Chapter 8 281
Chapter 9 281
Chapter 10 282
Appendix B: locating relevant cultural information 283
The traditional anthropological approach 283
Documentary sources useful in developing a cultural profile 284
Culture-specific associations 284
Some country-specific sources 284
U .S. government sources 285
The electronic library 285
Human resources for culture-specific information 286
One s own company 287
Academia 287
Foreign trade offices 287
Private-sector consultants and trainers 288
The search for cultural information upon arrival 289
In-country documentary resources 289
In-country human resources 290
Conclusion 291
Glossary
References
Index
292
302
320
|
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| id | DE-604.BV044245102 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:47:37Z |
| institution | BVB |
| isbn | 9781138202290 9781138632455 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029650324 |
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| publisher | Routledge |
| record_format | marc |
| spelling | Ferraro, Gary P. 1940- Verfasser (DE-588)138185573 aut The cultural dimension of global business Gary P. Ferraro and Elizabeth K. Briody Eighth edition London ; New York Routledge 2017 xxiv, 329 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier 1. (1990) bis 6. Auflage (2010) erschienen unter dem Titel: Ferraro, Gary P.: The cultural dimension of international business Includes bibliographical references and index Weltwirtschaft (DE-588)4065468-0 gnd rswk-swf Kulturvergleich (DE-588)4114328-0 gnd rswk-swf Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Multinationales Unternehmen (DE-588)4075092-9 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Wirtschaftsethnologie (DE-588)4138756-9 gnd rswk-swf Ökonomische Anthropologie (DE-588)4321994-9 gnd rswk-swf Weltwirtschaft (DE-588)4065468-0 s Wirtschaftsethnologie (DE-588)4138756-9 s DE-604 Multinationales Unternehmen (DE-588)4075092-9 s Kulturkontakt (DE-588)4033569-0 s Ökonomische Anthropologie (DE-588)4321994-9 s Kommunikation (DE-588)4031883-7 s Kulturvergleich (DE-588)4114328-0 s Briody, Elizabeth K. Verfasser (DE-588)170334848 aut Erscheint auch als Online-Ausgabe 978-1-315-41101-9 (DE-604)BV044600848 Vorangegangen ist Ferraro, Gary P. The cultural dimension of international business 6. ed., internat. ed. Botson : Pearson, 2010 978-0-205-74733-7 (DE-604)BV035808386 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029650324&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ferraro, Gary P. 1940- Briody, Elizabeth K. The cultural dimension of global business Includes bibliographical references and index Weltwirtschaft (DE-588)4065468-0 gnd Kulturvergleich (DE-588)4114328-0 gnd Kulturkontakt (DE-588)4033569-0 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd Kommunikation (DE-588)4031883-7 gnd Wirtschaftsethnologie (DE-588)4138756-9 gnd Ökonomische Anthropologie (DE-588)4321994-9 gnd |
| subject_GND | (DE-588)4065468-0 (DE-588)4114328-0 (DE-588)4033569-0 (DE-588)4075092-9 (DE-588)4031883-7 (DE-588)4138756-9 (DE-588)4321994-9 |
| title | The cultural dimension of global business |
| title_auth | The cultural dimension of global business |
| title_exact_search | The cultural dimension of global business |
| title_full | The cultural dimension of global business Gary P. Ferraro and Elizabeth K. Briody |
| title_fullStr | The cultural dimension of global business Gary P. Ferraro and Elizabeth K. Briody |
| title_full_unstemmed | The cultural dimension of global business Gary P. Ferraro and Elizabeth K. Briody |
| title_old | Ferraro, Gary P. The cultural dimension of international business |
| title_short | The cultural dimension of global business |
| title_sort | the cultural dimension of global business |
| topic | Weltwirtschaft (DE-588)4065468-0 gnd Kulturvergleich (DE-588)4114328-0 gnd Kulturkontakt (DE-588)4033569-0 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd Kommunikation (DE-588)4031883-7 gnd Wirtschaftsethnologie (DE-588)4138756-9 gnd Ökonomische Anthropologie (DE-588)4321994-9 gnd |
| topic_facet | Weltwirtschaft Kulturvergleich Kulturkontakt Multinationales Unternehmen Kommunikation Wirtschaftsethnologie Ökonomische Anthropologie |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029650324&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT ferrarogaryp theculturaldimensionofglobalbusiness AT briodyelizabethk theculturaldimensionofglobalbusiness |