Delivering effective social customer service: how to redefine the way you manage customer experience and your corporate reputation
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chichester, England
Wiley
2013
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| Subjects: | |
| Item Description: | Includes index Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013) |
| Physical Description: | 1 online resource (252 pages) illustrations |
| ISBN: | 9781118662670 9781118770566 9781118662656 |
Staff View
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| 245 | 1 | 0 | |a Delivering effective social customer service |b how to redefine the way you manage customer experience and your corporate reputation |c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
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| 650 | 4 | |a Customer services | |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV044185457 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:46:05Z |
| institution | BVB |
| isbn | 9781118662670 9781118770566 9781118662656 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029592248 |
| oclc_num | 951601756 |
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| physical | 1 online resource (252 pages) illustrations |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2013 |
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| publisher | Wiley |
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| spelling | Blunt, Carolyn Verfasser aut Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward Chichester, England Wiley 2013 © 2013 1 online resource (252 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Includes index Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013) Consumer satisfaction Customer relations Management Customer services Hill-Wilson, Martin Sonstige oth Ward, Andrew Sonstige oth Erscheint auch als Druck-Ausgabe Blunt, Carolyn Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation |
| spellingShingle | Blunt, Carolyn Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Consumer satisfaction Customer relations Management Customer services |
| title | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_auth | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_exact_search | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_full | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_fullStr | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_full_unstemmed | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_short | Delivering effective social customer service |
| title_sort | delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_sub | how to redefine the way you manage customer experience and your corporate reputation |
| topic | Consumer satisfaction Customer relations Management Customer services |
| topic_facet | Consumer satisfaction Customer relations Management Customer services |
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