Delivering effective social customer service: how to redefine the way you manage customer experience and your corporate reputation
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chichester, England
Wiley
2013
|
| Schlagworte: | |
| Beschreibung: | Includes index Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013) |
| Beschreibung: | 1 online resource (252 pages) illustrations |
| ISBN: | 9781118662670 9781118770566 9781118662656 |
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| 100 | 1 | |a Blunt, Carolyn |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Delivering effective social customer service |b how to redefine the way you manage customer experience and your corporate reputation |c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| 264 | 1 | |a Chichester, England |b Wiley |c 2013 | |
| 264 | 4 | |c © 2013 | |
| 300 | |a 1 online resource (252 pages) |b illustrations | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 500 | |a Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013) | ||
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations |x Management | |
| 650 | 4 | |a Customer services | |
| 700 | 1 | |a Hill-Wilson, Martin |e Sonstige |4 oth | |
| 700 | 1 | |a Ward, Andrew |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Blunt, Carolyn |t Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation |
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Datensatz im Suchindex
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| author | Blunt, Carolyn |
| author_facet | Blunt, Carolyn |
| author_role | aut |
| author_sort | Blunt, Carolyn |
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| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV044185457 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:46:05Z |
| institution | BVB |
| isbn | 9781118662670 9781118770566 9781118662656 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029592248 |
| oclc_num | 951601756 |
| open_access_boolean | |
| physical | 1 online resource (252 pages) illustrations |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Wiley |
| record_format | marc |
| spelling | Blunt, Carolyn Verfasser aut Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward Chichester, England Wiley 2013 © 2013 1 online resource (252 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Includes index Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013) Consumer satisfaction Customer relations Management Customer services Hill-Wilson, Martin Sonstige oth Ward, Andrew Sonstige oth Erscheint auch als Druck-Ausgabe Blunt, Carolyn Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation |
| spellingShingle | Blunt, Carolyn Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Consumer satisfaction Customer relations Management Customer services |
| title | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_auth | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_exact_search | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_full | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_fullStr | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_full_unstemmed | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_short | Delivering effective social customer service |
| title_sort | delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_sub | how to redefine the way you manage customer experience and your corporate reputation |
| topic | Consumer satisfaction Customer relations Management Customer services |
| topic_facet | Consumer satisfaction Customer relations Management Customer services |
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