Blunt, C. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley.
Chicago-Zitierstil (17. Ausg.)Blunt, Carolyn. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013.
MLA-Zitierstil (9. Ausg.)Blunt, Carolyn. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.