Citizen relationship management: a study of CRM in government
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Abschlussarbeit Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
Frankfurt am Main
Lang
c2008
|
Schlagworte: | |
Beschreibung: | Includes bibliographical references (p. 195-239) and index |
Beschreibung: | xx, 242 p. |
ISBN: | 9783631578445 9783653010596 |
Internformat
MARC
LEADER | 00000nmm a2200000zc 4500 | ||
---|---|---|---|
001 | BV044170291 | ||
003 | DE-604 | ||
005 | 20180319 | ||
006 | a m||| 00||| | ||
007 | cr|uuu---uuuuu | ||
008 | 170217s2008 |||| o||u| ||||||eng d | ||
020 | |a 9783631578445 |9 978-3-631-57844-5 | ||
020 | |a 9783653010596 |c Online |9 978-3-653-01059-6 | ||
035 | |a (ZDB-30-PAD)EBC1056318 | ||
035 | |a (ZDB-89-EBL)EBL1056318 | ||
035 | |a (OCoLC)815477472 | ||
035 | |a (DE-599)BVBBV044170291 | ||
040 | |a DE-604 |b ger |e aacr | ||
041 | 0 | |a eng | |
082 | 0 | |a 659.2/93208080973 |2 22 | |
084 | |a MF 7040 |0 (DE-625)122769: |2 rvk | ||
084 | |a MG 70704 |0 (DE-625)122860:12188 |2 rvk | ||
084 | |a QQ 000 |0 (DE-625)141967: |2 rvk | ||
100 | 1 | |a Schellong, Alexander |e Verfasser |4 aut | |
245 | 1 | 0 | |a Citizen relationship management |b a study of CRM in government |c Alexander Schellong |
246 | 1 | 3 | |a Citizen relationship management, a study of customer relationship management in government |
264 | 1 | |a Frankfurt am Main |b Lang |c c2008 | |
300 | |a xx, 242 p. | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
500 | |a Includes bibliographical references (p. 195-239) and index | ||
502 | |a Thesis (doctoral)--Universität Frankfurt (Main), 2008 | ||
650 | 4 | |a Municipal government |x Public relations |z United States | |
650 | 4 | |a Local government |x Public relations |z United States | |
650 | 4 | |a Customer relations |x Management | |
650 | 4 | |a Internet in public administration |z United States | |
650 | 4 | |a Municipal government |z United States |v Case studies | |
650 | 0 | 7 | |a Bürgerbeteiligung |0 (DE-588)4008767-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Bürgernahe Verwaltung |0 (DE-588)4008788-8 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Stadtverwaltung |0 (DE-588)4056784-9 |2 gnd |9 rswk-swf |
651 | 4 | |a USA | |
651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
655 | 7 | |0 (DE-588)4522595-3 |a Fallstudiensammlung |2 gnd-content | |
655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
689 | 0 | 1 | |a Stadtverwaltung |0 (DE-588)4056784-9 |D s |
689 | 0 | 2 | |a Bürgernahe Verwaltung |0 (DE-588)4008788-8 |D s |
689 | 0 | 3 | |a Bürgerbeteiligung |0 (DE-588)4008767-0 |D s |
689 | 0 | |8 1\p |5 DE-604 | |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 978-3-631-57844-5 |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 3-631-57844-X |
912 | |a ZDB-30-PAD | ||
999 | |a oai:aleph.bib-bvb.de:BVB01-029577136 | ||
883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk |
Datensatz im Suchindex
_version_ | 1804177287809073152 |
---|---|
any_adam_object | |
author | Schellong, Alexander |
author_facet | Schellong, Alexander |
author_role | aut |
author_sort | Schellong, Alexander |
author_variant | a s as |
building | Verbundindex |
bvnumber | BV044170291 |
classification_rvk | MF 7040 MG 70704 QQ 000 |
collection | ZDB-30-PAD |
ctrlnum | (ZDB-30-PAD)EBC1056318 (ZDB-89-EBL)EBL1056318 (OCoLC)815477472 (DE-599)BVBBV044170291 |
dewey-full | 659.2/93208080973 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 659 - Advertising and public relations |
dewey-raw | 659.2/93208080973 |
dewey-search | 659.2/93208080973 |
dewey-sort | 3659.2 1193208080973 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Politologie Wirtschaftswissenschaften |
format | Thesis Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02563nmm a2200625zc 4500</leader><controlfield tag="001">BV044170291</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20180319 </controlfield><controlfield tag="006">a m||| 00||| </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">170217s2008 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783631578445</subfield><subfield code="9">978-3-631-57844-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783653010596</subfield><subfield code="c">Online</subfield><subfield code="9">978-3-653-01059-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC1056318</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL1056318</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)815477472</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV044170291</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">659.2/93208080973</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">MF 7040</subfield><subfield code="0">(DE-625)122769:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">MG 70704</subfield><subfield code="0">(DE-625)122860:12188</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 000</subfield><subfield code="0">(DE-625)141967:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Schellong, Alexander</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Citizen relationship management</subfield><subfield code="b">a study of CRM in government</subfield><subfield code="c">Alexander Schellong</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Citizen relationship management, a study of customer relationship management in government</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Frankfurt am Main</subfield><subfield code="b">Lang</subfield><subfield code="c">c2008</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xx, 242 p.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. 195-239) and index</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="a">Thesis (doctoral)--Universität Frankfurt (Main), 2008</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Municipal government</subfield><subfield code="x">Public relations</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Local government</subfield><subfield code="x">Public relations</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Internet in public administration</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Municipal government</subfield><subfield code="z">United States</subfield><subfield code="v">Case studies</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bürgerbeteiligung</subfield><subfield code="0">(DE-588)4008767-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bürgernahe Verwaltung</subfield><subfield code="0">(DE-588)4008788-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Stadtverwaltung</subfield><subfield code="0">(DE-588)4056784-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4522595-3</subfield><subfield code="a">Fallstudiensammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Stadtverwaltung</subfield><subfield code="0">(DE-588)4056784-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Bürgernahe Verwaltung</subfield><subfield code="0">(DE-588)4008788-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Bürgerbeteiligung</subfield><subfield code="0">(DE-588)4008767-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">978-3-631-57844-5</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">3-631-57844-X</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PAD</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029577136</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content |
genre_facet | Fallstudiensammlung Hochschulschrift |
geographic | USA USA (DE-588)4078704-7 gnd |
geographic_facet | USA |
id | DE-604.BV044170291 |
illustrated | Not Illustrated |
indexdate | 2024-07-10T07:45:41Z |
institution | BVB |
isbn | 9783631578445 9783653010596 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029577136 |
oclc_num | 815477472 |
open_access_boolean | |
physical | xx, 242 p. |
psigel | ZDB-30-PAD |
publishDate | 2008 |
publishDateSearch | 2008 |
publishDateSort | 2008 |
publisher | Lang |
record_format | marc |
spelling | Schellong, Alexander Verfasser aut Citizen relationship management a study of CRM in government Alexander Schellong Citizen relationship management, a study of customer relationship management in government Frankfurt am Main Lang c2008 xx, 242 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 195-239) and index Thesis (doctoral)--Universität Frankfurt (Main), 2008 Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung (DE-588)4008767-0 gnd rswk-swf Bürgernahe Verwaltung (DE-588)4008788-8 gnd rswk-swf Stadtverwaltung (DE-588)4056784-9 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content USA (DE-588)4078704-7 g Stadtverwaltung (DE-588)4056784-9 s Bürgernahe Verwaltung (DE-588)4008788-8 s Bürgerbeteiligung (DE-588)4008767-0 s 1\p DE-604 Erscheint auch als Druck-Ausgabe, Paperback 978-3-631-57844-5 Erscheint auch als Druck-Ausgabe, Paperback 3-631-57844-X 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Schellong, Alexander Citizen relationship management a study of CRM in government Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung (DE-588)4008767-0 gnd Bürgernahe Verwaltung (DE-588)4008788-8 gnd Stadtverwaltung (DE-588)4056784-9 gnd |
subject_GND | (DE-588)4008767-0 (DE-588)4008788-8 (DE-588)4056784-9 (DE-588)4078704-7 (DE-588)4522595-3 (DE-588)4113937-9 |
title | Citizen relationship management a study of CRM in government |
title_alt | Citizen relationship management, a study of customer relationship management in government |
title_auth | Citizen relationship management a study of CRM in government |
title_exact_search | Citizen relationship management a study of CRM in government |
title_full | Citizen relationship management a study of CRM in government Alexander Schellong |
title_fullStr | Citizen relationship management a study of CRM in government Alexander Schellong |
title_full_unstemmed | Citizen relationship management a study of CRM in government Alexander Schellong |
title_short | Citizen relationship management |
title_sort | citizen relationship management a study of crm in government |
title_sub | a study of CRM in government |
topic | Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung (DE-588)4008767-0 gnd Bürgernahe Verwaltung (DE-588)4008788-8 gnd Stadtverwaltung (DE-588)4056784-9 gnd |
topic_facet | Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung Bürgernahe Verwaltung Stadtverwaltung USA Fallstudiensammlung Hochschulschrift |
work_keys_str_mv | AT schellongalexander citizenrelationshipmanagementastudyofcrmingovernment AT schellongalexander citizenrelationshipmanagementastudyofcustomerrelationshipmanagementingovernment |