Globalization, communication and the workplace: talking across the world
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London
Continuum
2010
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | ix, 278 p. |
| ISBN: | 9780826446077 9781441105356 |
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| 245 | 1 | 0 | |a Globalization, communication and the workplace |b talking across the world |c edited by Gail Forey and Jane Lockwood |
| 264 | 1 | |a London |b Continuum |c 2010 | |
| 300 | |a ix, 278 p. | ||
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| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a pt. 1. Current issues in English communication in the globalized workplace: Introduction / Jane Lockwood and Gail Forey ; English in tiers in the workplace : a case study of email usage / Li Lan and Lucy MacGregor ; English as a key resource to business and development / Catherine Nickerson ; Communication skills in contemporary service workplaces : some problems / Anna Kristina Hultgren and Deborah Cameron -- pt. 2. Managing the telephone relationship with the customer : interpersonal complexity: 'I was so angry. It was unbelievable-' a comparison of written and spoken customer service complaints / Jon S.Y. Hui ; Naming and negotiating relationships in call centre talk / Susan Hood ; Call centre discourse : graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan ; Researching and understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language, culture and training in the globalized workplace: Talking about talking : comparing the approaches of intercultural trainers and language teachers / Jane Hayman ; Reconceptualizing culture for workplace communication / Neil Elias ; India rising : call centre communication and the need for two way training / Barry Tomalin ; Call centre training and language in the Philippines / Eric Friginal ; What causes communication breakdown in the call centres? : the discrepancies in the communications training and research / Jane Lockwood -- pt. 4. Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. Beyond the workplace : social implications: Language globalization and the workplace : education and social implications / Gail Forey | |
| 650 | 4 | |a Interkulturelle Kommunikation | |
| 650 | 4 | |a Interpersonal communication | |
| 650 | 4 | |a Intercultural communication | |
| 650 | 4 | |a Discourse analysis | |
| 650 | 4 | |a Communication in organizations | |
| 700 | 1 | |a Forey, Gail |d 1961- |e Sonstige |4 oth | |
| 700 | 1 | |a Lockwood-Lee, Jane |e Sonstige |4 oth | |
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Datensatz im Suchindex
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| contents | pt. 1. Current issues in English communication in the globalized workplace: Introduction / Jane Lockwood and Gail Forey ; English in tiers in the workplace : a case study of email usage / Li Lan and Lucy MacGregor ; English as a key resource to business and development / Catherine Nickerson ; Communication skills in contemporary service workplaces : some problems / Anna Kristina Hultgren and Deborah Cameron -- pt. 2. Managing the telephone relationship with the customer : interpersonal complexity: 'I was so angry. It was unbelievable-' a comparison of written and spoken customer service complaints / Jon S.Y. Hui ; Naming and negotiating relationships in call centre talk / Susan Hood ; Call centre discourse : graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan ; Researching and understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language, culture and training in the globalized workplace: Talking about talking : comparing the approaches of intercultural trainers and language teachers / Jane Hayman ; Reconceptualizing culture for workplace communication / Neil Elias ; India rising : call centre communication and the need for two way training / Barry Tomalin ; Call centre training and language in the Philippines / Eric Friginal ; What causes communication breakdown in the call centres? : the discrepancies in the communications training and research / Jane Lockwood -- pt. 4. Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. Beyond the workplace : social implications: Language globalization and the workplace : education and social implications / Gail Forey |
| ctrlnum | (ZDB-30-PAD)EBC742387 (ZDB-89-EBL)EBL742387 (OCoLC)741691093 (DE-599)BVBBV044156877 |
| dewey-full | 302.3 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 302 - Social interaction |
| dewey-raw | 302.3 |
| dewey-search | 302.3 |
| dewey-sort | 3302.3 |
| dewey-tens | 300 - Social sciences |
| discipline | Soziologie |
| format | Electronic eBook |
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| id | DE-604.BV044156877 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:45:19Z |
| institution | BVB |
| isbn | 9780826446077 9781441105356 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029563722 |
| oclc_num | 741691093 |
| open_access_boolean | |
| physical | ix, 278 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Continuum |
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| spelling | Globalization, communication and the workplace talking across the world edited by Gail Forey and Jane Lockwood London Continuum 2010 ix, 278 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index pt. 1. Current issues in English communication in the globalized workplace: Introduction / Jane Lockwood and Gail Forey ; English in tiers in the workplace : a case study of email usage / Li Lan and Lucy MacGregor ; English as a key resource to business and development / Catherine Nickerson ; Communication skills in contemporary service workplaces : some problems / Anna Kristina Hultgren and Deborah Cameron -- pt. 2. Managing the telephone relationship with the customer : interpersonal complexity: 'I was so angry. It was unbelievable-' a comparison of written and spoken customer service complaints / Jon S.Y. Hui ; Naming and negotiating relationships in call centre talk / Susan Hood ; Call centre discourse : graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan ; Researching and understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language, culture and training in the globalized workplace: Talking about talking : comparing the approaches of intercultural trainers and language teachers / Jane Hayman ; Reconceptualizing culture for workplace communication / Neil Elias ; India rising : call centre communication and the need for two way training / Barry Tomalin ; Call centre training and language in the Philippines / Eric Friginal ; What causes communication breakdown in the call centres? : the discrepancies in the communications training and research / Jane Lockwood -- pt. 4. Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. Beyond the workplace : social implications: Language globalization and the workplace : education and social implications / Gail Forey Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations Forey, Gail 1961- Sonstige oth Lockwood-Lee, Jane Sonstige oth |
| spellingShingle | Globalization, communication and the workplace talking across the world pt. 1. Current issues in English communication in the globalized workplace: Introduction / Jane Lockwood and Gail Forey ; English in tiers in the workplace : a case study of email usage / Li Lan and Lucy MacGregor ; English as a key resource to business and development / Catherine Nickerson ; Communication skills in contemporary service workplaces : some problems / Anna Kristina Hultgren and Deborah Cameron -- pt. 2. Managing the telephone relationship with the customer : interpersonal complexity: 'I was so angry. It was unbelievable-' a comparison of written and spoken customer service complaints / Jon S.Y. Hui ; Naming and negotiating relationships in call centre talk / Susan Hood ; Call centre discourse : graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan ; Researching and understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language, culture and training in the globalized workplace: Talking about talking : comparing the approaches of intercultural trainers and language teachers / Jane Hayman ; Reconceptualizing culture for workplace communication / Neil Elias ; India rising : call centre communication and the need for two way training / Barry Tomalin ; Call centre training and language in the Philippines / Eric Friginal ; What causes communication breakdown in the call centres? : the discrepancies in the communications training and research / Jane Lockwood -- pt. 4. Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. Beyond the workplace : social implications: Language globalization and the workplace : education and social implications / Gail Forey Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations |
| title | Globalization, communication and the workplace talking across the world |
| title_auth | Globalization, communication and the workplace talking across the world |
| title_exact_search | Globalization, communication and the workplace talking across the world |
| title_full | Globalization, communication and the workplace talking across the world edited by Gail Forey and Jane Lockwood |
| title_fullStr | Globalization, communication and the workplace talking across the world edited by Gail Forey and Jane Lockwood |
| title_full_unstemmed | Globalization, communication and the workplace talking across the world edited by Gail Forey and Jane Lockwood |
| title_short | Globalization, communication and the workplace |
| title_sort | globalization communication and the workplace talking across the world |
| title_sub | talking across the world |
| topic | Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations |
| topic_facet | Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations |
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