Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
c2009
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xiv, 256 p. |
| ISBN: | 9780814413333 0814413331 |
Internformat
MARC
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| 020 | |a 0814413331 |9 0-8144-1333-1 | ||
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| 100 | 1 | |a Goodman, John A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Strategic customer service |b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits |c John A. Goodman |
| 264 | 1 | |a New York |b AMACOM |c c2009 | |
| 300 | |a xiv, 256 p. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations |x Management | |
| 912 | |a ZDB-30-PAD |a ZDB-30-PBE | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-029542880 | ||
Datensatz im Suchindex
| _version_ | 1804177228152438784 |
|---|---|
| any_adam_object | |
| author | Goodman, John A. |
| author_facet | Goodman, John A. |
| author_role | aut |
| author_sort | Goodman, John A. |
| author_variant | j a g ja jag |
| building | Verbundindex |
| bvnumber | BV044136035 |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV044136035 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:44:44Z |
| institution | BVB |
| isbn | 9780814413333 0814413331 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029542880 |
| oclc_num | 404277239 |
| open_access_boolean | |
| physical | xiv, 256 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | AMACOM |
| record_format | marc |
| spelling | Goodman, John A. Verfasser aut Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits John A. Goodman New York AMACOM c2009 xiv, 256 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Customer services Customer relations Management |
| spellingShingle | Goodman, John A. Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits Customer services Customer relations Management |
| title | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits |
| title_auth | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits |
| title_exact_search | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits |
| title_full | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits John A. Goodman |
| title_fullStr | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits John A. Goodman |
| title_full_unstemmed | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits John A. Goodman |
| title_short | Strategic customer service |
| title_sort | strategic customer service managing the customer experience to increase positive word of mouth build loyalty and maximize profits |
| title_sub | managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits |
| topic | Customer services Customer relations Management |
| topic_facet | Customer services Customer relations Management |
| work_keys_str_mv | AT goodmanjohna strategiccustomerservicemanagingthecustomerexperiencetoincreasepositivewordofmouthbuildloyaltyandmaximizeprofits |