APA (7th ed.) Citation

Barlow, J. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong (2nd ed.). Berrett-Koehler Publishers.

Chicago Style (17th ed.) Citation

Barlow, Janelle. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco, Calif: Berrett-Koehler Publishers, 2008.

MLA (9th ed.) Citation

Barlow, Janelle. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. Berrett-Koehler Publishers, 2008.