A complaint is a gift: recovering customer loyalty when things go wrong
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, Calif.
Berrett-Koehler Publishers
c2008
|
| Ausgabe: | 2nd ed |
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references (p. 251-271) and index |
| Beschreibung: | x, 287 p |
| ISBN: | 9781576755822 |
Internformat
MARC
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| 008 | 170217s2008 |||| o||u| ||||||eng d | ||
| 020 | |a 9781576755822 |c pbk. : alk. paper |9 978-1-57675-582-2 | ||
| 035 | |a (ZDB-30-PAD)EBC407831 | ||
| 035 | |a (ZDB-89-EBL)EBL407831 | ||
| 035 | |a (OCoLC)437247334 | ||
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| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.8/343 |2 22 | |
| 100 | 1 | |a Barlow, Janelle |d 1943- |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a A complaint is a gift |b recovering customer loyalty when things go wrong |c Janelle Barlow, Claus Møller |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a San Francisco, Calif. |b Berrett-Koehler Publishers |c c2008 | |
| 300 | |a x, 287 p | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 251-271) and index | ||
| 505 | 0 | |a A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift | |
| 650 | 4 | |a Consumer complaints | |
| 650 | 4 | |a Customer services | |
| 700 | 1 | |a Møller, Claus |d 1942- |e Sonstige |4 oth | |
| 912 | |a ZDB-30-PAD |a ZDB-30-PBE | ||
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Barlow, Janelle 1943- |
| author_facet | Barlow, Janelle 1943- |
| author_role | aut |
| author_sort | Barlow, Janelle 1943- |
| author_variant | j b jb |
| building | Verbundindex |
| bvnumber | BV044131483 |
| collection | ZDB-30-PAD ZDB-30-PBE |
| contents | A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift |
| ctrlnum | (ZDB-30-PAD)EBC407831 (ZDB-89-EBL)EBL407831 (OCoLC)437247334 (DE-599)BVBBV044131483 |
| dewey-full | 658.8/343 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/343 |
| dewey-search | 658.8/343 |
| dewey-sort | 3658.8 3343 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2nd ed |
| format | Electronic eBook |
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| id | DE-604.BV044131483 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:44:37Z |
| institution | BVB |
| isbn | 9781576755822 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029538328 |
| oclc_num | 437247334 |
| open_access_boolean | |
| physical | x, 287 p |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Berrett-Koehler Publishers |
| record_format | marc |
| spelling | Barlow, Janelle 1943- Verfasser aut A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller 2nd ed San Francisco, Calif. Berrett-Koehler Publishers c2008 x, 287 p txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 251-271) and index A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift Consumer complaints Customer services Møller, Claus 1942- Sonstige oth |
| spellingShingle | Barlow, Janelle 1943- A complaint is a gift recovering customer loyalty when things go wrong A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift Consumer complaints Customer services |
| title | A complaint is a gift recovering customer loyalty when things go wrong |
| title_auth | A complaint is a gift recovering customer loyalty when things go wrong |
| title_exact_search | A complaint is a gift recovering customer loyalty when things go wrong |
| title_full | A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller |
| title_fullStr | A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller |
| title_full_unstemmed | A complaint is a gift recovering customer loyalty when things go wrong Janelle Barlow, Claus Møller |
| title_short | A complaint is a gift |
| title_sort | a complaint is a gift recovering customer loyalty when things go wrong |
| title_sub | recovering customer loyalty when things go wrong |
| topic | Consumer complaints Customer services |
| topic_facet | Consumer complaints Customer services |
| work_keys_str_mv | AT barlowjanelle acomplaintisagiftrecoveringcustomerloyaltywhenthingsgowrong AT møllerclaus acomplaintisagiftrecoveringcustomerloyaltywhenthingsgowrong |