APA (7th ed.) Citation

Anton, J. (2000). Call center benchmarking: How good is "good enough". Ichor Business Books/Purdue University Press.

Chicago Style (17th ed.) Citation

Anton, Jon. Call Center Benchmarking: How Good Is "Good Enough". West Lafayette, Ind: Ichor Business Books/Purdue University Press, 2000.

MLA (9th ed.) Citation

Anton, Jon. Call Center Benchmarking: How Good Is "Good Enough". Ichor Business Books/Purdue University Press, 2000.