Call center benchmarking: how good is "good enough"
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
West Lafayette, Ind.
Ichor Business Books/Purdue University Press
c2000
|
| Schriftenreihe: | Customer access management
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references (p. 75-76) and index |
| Beschreibung: | viii, 84 p. |
| ISBN: | 155753215X |
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| 035 | |a (ZDB-30-PAD)EBC3398635 | ||
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| 100 | 1 | |a Anton, Jon |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Call center benchmarking |b how good is "good enough" |c by Jon Anton and David Gustin ; assisted by Stijn Spit |
| 264 | 1 | |a West Lafayette, Ind. |b Ichor Business Books/Purdue University Press |c c2000 | |
| 300 | |a viii, 84 p. | ||
| 336 | |b txt |2 rdacontent | ||
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| 490 | 0 | |a Customer access management | |
| 500 | |a Includes bibliographical references (p. 75-76) and index | ||
| 650 | 4 | |a Call centers |z United States |x Management | |
| 650 | 4 | |a Benchmarking (Management) |z United States | |
| 651 | 4 | |a USA | |
| 700 | 1 | |a Gustin, David |d 1962- |e Sonstige |4 oth | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Anton, Jon |
| author_facet | Anton, Jon |
| author_role | aut |
| author_sort | Anton, Jon |
| author_variant | j a ja |
| building | Verbundindex |
| bvnumber | BV044110882 |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV044110882 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:44:01Z |
| institution | BVB |
| isbn | 155753215X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029517727 |
| oclc_num | 83132929 |
| open_access_boolean | |
| physical | viii, 84 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Ichor Business Books/Purdue University Press |
| record_format | marc |
| series2 | Customer access management |
| spelling | Anton, Jon Verfasser aut Call center benchmarking how good is "good enough" by Jon Anton and David Gustin ; assisted by Stijn Spit West Lafayette, Ind. Ichor Business Books/Purdue University Press c2000 viii, 84 p. txt rdacontent c rdamedia cr rdacarrier Customer access management Includes bibliographical references (p. 75-76) and index Call centers United States Management Benchmarking (Management) United States USA Gustin, David 1962- Sonstige oth |
| spellingShingle | Anton, Jon Call center benchmarking how good is "good enough" Call centers United States Management Benchmarking (Management) United States |
| title | Call center benchmarking how good is "good enough" |
| title_auth | Call center benchmarking how good is "good enough" |
| title_exact_search | Call center benchmarking how good is "good enough" |
| title_full | Call center benchmarking how good is "good enough" by Jon Anton and David Gustin ; assisted by Stijn Spit |
| title_fullStr | Call center benchmarking how good is "good enough" by Jon Anton and David Gustin ; assisted by Stijn Spit |
| title_full_unstemmed | Call center benchmarking how good is "good enough" by Jon Anton and David Gustin ; assisted by Stijn Spit |
| title_short | Call center benchmarking |
| title_sort | call center benchmarking how good is good enough |
| title_sub | how good is "good enough" |
| topic | Call centers United States Management Benchmarking (Management) United States |
| topic_facet | Call centers United States Management Benchmarking (Management) United States USA |
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