APA (7th ed.) Citation

Feinberg, R. (2005). Cases in call center management: Great ideas (th)at work. Ichor Business Books.

Chicago Style (17th ed.) Citation

Feinberg, Richard. Cases in Call Center Management: Great Ideas (th)at Work. West Lafayette, Ind: Ichor Business Books, 2005.

MLA (9th ed.) Citation

Feinberg, Richard. Cases in Call Center Management: Great Ideas (th)at Work. Ichor Business Books, 2005.