The ITSm process design guide: developing, reengineering, and improving IT service management
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ft. Lauderdale, Fla.
J. Ross Pub.
c2010
|
| Subjects: | |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xxi, 232 p. |
| ISBN: | 9781604276916 |
Staff View
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| 245 | 1 | 0 | |a The ITSm process design guide |b developing, reengineering, and improving IT service management |c Donna Knapp |
| 264 | 1 | |a Ft. Lauderdale, Fla. |b J. Ross Pub. |c c2010 | |
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| 505 | 0 | |a Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies | |
| 650 | 4 | |a Information technology |x Management | |
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| 650 | 4 | |a Information resources management | |
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Record in the Search Index
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| author | Knapp, Donna |
| author_facet | Knapp, Donna |
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| contents | Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies |
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| discipline | Informatik |
| format | Electronic eBook |
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| id | DE-604.BV044102027 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:43:43Z |
| institution | BVB |
| isbn | 9781604276916 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029508872 |
| oclc_num | 727778478 |
| open_access_boolean | |
| physical | xxi, 232 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | J. Ross Pub. |
| record_format | marc |
| spelling | Knapp, Donna Verfasser aut The ITSm process design guide developing, reengineering, and improving IT service management Donna Knapp Ft. Lauderdale, Fla. J. Ross Pub. c2010 xxi, 232 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies Information technology Management Information technology Quality control Information resources management Organizational change Erscheint auch als Druck-Ausgabe, Hardcover 978-1-60427-049-5 |
| spellingShingle | Knapp, Donna The ITSm process design guide developing, reengineering, and improving IT service management Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies Information technology Management Information technology Quality control Information resources management Organizational change |
| title | The ITSm process design guide developing, reengineering, and improving IT service management |
| title_auth | The ITSm process design guide developing, reengineering, and improving IT service management |
| title_exact_search | The ITSm process design guide developing, reengineering, and improving IT service management |
| title_full | The ITSm process design guide developing, reengineering, and improving IT service management Donna Knapp |
| title_fullStr | The ITSm process design guide developing, reengineering, and improving IT service management Donna Knapp |
| title_full_unstemmed | The ITSm process design guide developing, reengineering, and improving IT service management Donna Knapp |
| title_short | The ITSm process design guide |
| title_sort | the itsm process design guide developing reengineering and improving it service management |
| title_sub | developing, reengineering, and improving IT service management |
| topic | Information technology Management Information technology Quality control Information resources management Organizational change |
| topic_facet | Information technology Management Information technology Quality control Information resources management Organizational change |
| work_keys_str_mv | AT knappdonna theitsmprocessdesignguidedevelopingreengineeringandimprovingitservicemanagement |