The real-time contact center:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, NY
AMACOM Books
c2005
|
| Edition: | 1st ed |
| Subjects: | |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xv, 221 p. |
| ISBN: | 0814472567 |
Staff View
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV044082126 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 170217s2005 |||| o||u| ||||||eng d | ||
| 020 | |a 0814472567 |9 0-8144-7256-7 | ||
| 035 | |a (ZDB-30-PAD)EBC243073 | ||
| 035 | |a (ZDB-89-EBL)EBL243073 | ||
| 035 | |a (OCoLC)475962744 | ||
| 035 | |a (DE-599)BVBBV044082126 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.8/12 |2 22 | |
| 100 | 1 | |a Fluss, Donna |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The real-time contact center |c Donna Fluss |
| 250 | |a 1st ed | ||
| 264 | 1 | |a New York, NY |b AMACOM Books |c c2005 | |
| 300 | |a xv, 221 p. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word | |
| 650 | 4 | |a Call centers |x Management | |
| 650 | 4 | |a Call centers |x Computer network resources | |
| 650 | 4 | |a Customer services |x Management | |
| 912 | |a ZDB-30-PAD |a ZDB-30-PBE | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-029488971 | ||
Record in the Search Index
| _version_ | 1804177125234704384 |
|---|---|
| any_adam_object | |
| author | Fluss, Donna |
| author_facet | Fluss, Donna |
| author_role | aut |
| author_sort | Fluss, Donna |
| author_variant | d f df |
| building | Verbundindex |
| bvnumber | BV044082126 |
| collection | ZDB-30-PAD ZDB-30-PBE |
| contents | Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word |
| ctrlnum | (ZDB-30-PAD)EBC243073 (ZDB-89-EBL)EBL243073 (OCoLC)475962744 (DE-599)BVBBV044082126 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01853nmm a2200361zc 4500</leader><controlfield tag="001">BV044082126</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">170217s2005 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814472567</subfield><subfield code="9">0-8144-7256-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC243073</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL243073</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)475962744</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV044082126</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">22</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Fluss, Donna</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The real-time contact center</subfield><subfield code="c">Donna Fluss</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1st ed</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York, NY</subfield><subfield code="b">AMACOM Books</subfield><subfield code="c">c2005</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xv, 221 p.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call centers</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call centers</subfield><subfield code="x">Computer network resources</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PAD</subfield><subfield code="a">ZDB-30-PBE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029488971</subfield></datafield></record></collection> |
| id | DE-604.BV044082126 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:43:06Z |
| institution | BVB |
| isbn | 0814472567 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029488971 |
| oclc_num | 475962744 |
| open_access_boolean | |
| physical | xv, 221 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | AMACOM Books |
| record_format | marc |
| spelling | Fluss, Donna Verfasser aut The real-time contact center Donna Fluss 1st ed New York, NY AMACOM Books c2005 xv, 221 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word Call centers Management Call centers Computer network resources Customer services Management |
| spellingShingle | Fluss, Donna The real-time contact center Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word Call centers Management Call centers Computer network resources Customer services Management |
| title | The real-time contact center |
| title_auth | The real-time contact center |
| title_exact_search | The real-time contact center |
| title_full | The real-time contact center Donna Fluss |
| title_fullStr | The real-time contact center Donna Fluss |
| title_full_unstemmed | The real-time contact center Donna Fluss |
| title_short | The real-time contact center |
| title_sort | the real time contact center |
| topic | Call centers Management Call centers Computer network resources Customer services Management |
| topic_facet | Call centers Management Call centers Computer network resources Customer services Management |
| work_keys_str_mv | AT flussdonna therealtimecontactcenter |